TuneCore – Content Quality Administrator (Fixed Term – 1 year)

The Job

As part of Believe’s Content Operations division, TuneCore Service is seeking a dedicated Content Quality Administrator to join our Central Operations team in India. This is a fixed-term contract for one year. The role involves working closely with our international content team to ensure the quality and accuracy of music content on TuneCore, focusing on both local and global releases.

Key Responsibilities:

Review every music release submitted by artists, including metadata, cover thumbnails, and other content, ensuring compliance with store guidelines.
Coordinate effectively with the Believe and TuneCore central teams to validate releases and ensure smooth processing.
Provide timely customer support to clients within TuneCore, offering relevant solutions in accordance with SLA requirements.
Investigate instances of rejected releases or unsatisfactory activity, and report findings to management.

Qualifications

Bachelor’s Degree.
Keen interest in the music industry, digital music platforms, and new technologies.
Minimum of 2-3 years experience working with Zendesk.
Excellent communication skills (both written and spoken) are mandatory.
Proven experience in customer support and reporting.
Proactive attitude with a desire to improve processes and tools.
Highly organized, reliable, and capable of working independently.
Motivated, curious, and able to prioritize tasks effectively.
Strong team spirit and collaboration skills.
Proficient in Microsoft Office.
Extensive knowledge of US and international music markets, or a willingness to stay updated.

Additional Information

Benefits @Believe: 

#Flexibility – Just punch in leaves, not intime and out time 

#Office perks – a game of foosball, table tennis to bat the afternoon lacklustre, free event pass for exclusive and limited shows, music subscription, etc 

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture 

#Transperancy – engaged in secondary activity just disclose it to us 

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future. 

Disclaimer:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

Content Moderator (Arabic and/or Spanish Speaker) – CDD

The Job

Rattaché au Superviseur de la qualité du contenu dans l’équipe Content Validation, notre Content Moderator sera garant de la qualité des fichiers audio et de leurs métadonnées, distribués sur les plateformes de streaming et de téléchargement pour tous les contenus.

Il/ Elle sera responsable de :

La vérification de la qualité des éléments reçus de nos clients,
Livrer le contenu en temps et en heure aux plateformes de streaming dans le respect des exigences de Believe,
La vérification du contenu en accord avec le règlement des plateformes de streaming (Apple, Spotify, YouTube, Deezer…),
La relation avec les équipes commerciales des pays concernés lors des mises en ligne des sorties majeures de leur répertoire.

Qualifications

Chez Believe, notre leitmotiv est simple : ouverture d’esprit, passion et implication !

On appréciera aussi votre rigueur, votre sens du détail et votre forte capacité d’adaptation dans un environnement international évoluant rapidement !

Vous parlez nativement ou êtes bilingue en arabe (littéraire) ou en espagnol et vous avez une très bonne aisance en français et anglais aussi bien à l’écrit qu’à l’oral.

Vous avez une très bonne expression écrite et orale + parfaite syntaxe (orthographe, grammaire) dans ces langues.

Vous êtes à l’aise avec les outils digitaux et le fonctionnement d’internet et votre connaissance du de la musique serait appréciée.

Compétences requises :

Fiable et autonome
Sens du detail
Esprit d’équipe
Capacité à travailler dans un environnement dynamique

Additional Information

SET THE TONE

Working at Believe means having individual and collective impact in a fast-growing company!

At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry.

We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world.

We have two hearts at Believe – our People and our Artists.

We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive.

ROCK THE JOB 

Tailor-made training and coaching program
Remote working policy
A wellness program « Pauses » with many activities and animations in-house
Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist
A healthy and eco-responsible company restaurant
Individual or family health insurance
CSE benefits
A rooftop
A gym with free classes

SING IN HARMONY 

Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.

Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint
5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)

We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.