Audio Content Operations (H/F)

The Job

Vous travaillerez au sein de la Supply Chain, en tant que membre de l’équipe Audio Content Ops. Vos principales missions seront :

• Support de niveau 2
 – escalade support niveau 1
 – tickets bugs outils : correctifs et remontées de tickets aux équipes produits.

• Gestion & Support sur les process de Upsell Tunecore, transfert ou ingestion de catalogues (ingestion xml, template xls) et exports de catalogues.

• Assurer et maintenir une optimisation des process de tickets internes.

• Acteur de la chaine de création/d’optimisation des produits Content 

• Gestion de projet (mise en place, amélioration, bascule, …) des process Content

• Single point of Contact PO/PM de la supply chain et participation aux projets (grooming, testing, sprint review) pour améliorer la productivité et l’UX/CX.

• Point d’entrée/d’escalade vers le Content Management et le Support.

• Monitoring et pilotage de l’activité Catalog Ingestion.

Qualifications

Chez Believe, notre leitmotiv est simple : ouverture d’esprit, passion et implication !

On appréciera aussi votre agilité, votre sens de l’innovation, votre excellent relationnel et votre enthousiasme !

  • Vous êtes proactif et réactif, avec un souci de la qualité de service et de la communication vis-à-vis des services avec lesquels vous êtes en interaction.
  • Vous avez une culture opérationnelle d’une supply chain digitale avec de la gestion de flux de contenu, de nombreux KPI et suivi de SLA à respecter.
  • Vous avez une connaissance des outils de support type Jira service, Service desk ou Zendesk
  • Vous aimez travailler en équipe et de manière transverse
  • Votre niveau d’anglais est courant, à l’oral comme à l’écrit

Si vous vous reconnaissez et que vous avez au moins 2 ans d’expérience en tant que Content Operations Support, n’hésitez plus ce poste est fait pour vous !

Additional Information

Believe s’engage à garantir l’égalité des chances en matière d’emploi, sans tenir compte de l’origine, du sexe, des mœurs, de l’orientation sexuelle, du genre, de l’âge, de la situation de famille, de l’état de grossesse, d’origine, des opinions politiques, des activités syndicales, des convictions religieuses, de l’apparence physique, du nom de famille, du lieu de résidence, de l’état de santé, ou en situation de handicap.

Découvrez nos nouveaux locaux : bit.ly/believeoffice

Video Manager (Artist Services)

The Job

As a Video Manager in the Believe Artist Services team, you will provide dedicated and expert support on all monetization and audience development aspects to do with video platforms, especially on YouTube. You will work closely with the Global Head of Video Managers (based in France) to support video growth for 3 priority countries: France, UK, Germany.

Thanks to a perfect understanding of our products and clients’ needs, a solid sales strategy, and an in-depth thinking of the music market, you will be able to build the video success of our artists.  

Missions: 

1. Analyse, optimize & implement high impact video monetization strategy 

  • Perform thorough artists’ asset and channel audits to identify opportunities for revenue improvement across video platforms with a focus on YouTube. 

  • Report, analyse and present campaign and overall performance of video to elaborate Business Reviews, using YouTube CMS and other internal or external tools. 

  • Work closely with AS Support and Artist Services team to analyze clients’ concerns and solve complex support topics relating to rights management, video delivery or content optimization, by troubleshooting and investigating client and product, prioritizing and escalating issue reports. 

  • Ensuring that all content that is ingested has relevant rights cleared, and we apply the monetization policy aligned with YouTube’s & In-house guidelines. 

  • Take responsibility for the asset & channel performance, growth & guidelines stability. 

2. Supporting Marketing Teams on Audience Development strategy on Video platforms 

  • Devise and implement audience development strategies from a technical/algorithm perspective on video platforms, to increase viewership & subscribers with a specific focus to reap the most effective commercial return for our artists. 

  • Acts in full coordination with Project Manager and Digital Marketing to provide video optimization and analysis to maximise watch time hours, platform engagement, audience growth, monetization growth, and community interaction, etc. 

  • Work closely with Marketing & Solutions, Editorial & Marketing Partnership and AS Support teams to ensure full productivity of the department and provide timely recommendations to improve opportunities  

3. Identify New Trends and Opportunities 

  • Research and present new trends in video; including topics, format, content rollout, and audience consumption behaviour amongst others. 

  • Educate local teams about newest video features, strategical and technical topics 

  • Work in close coordination with Global Head of Video Managers, Local Heads of Artist Services and A&R to identify and pitch potential artists 

Qualifications

  • Fluent in English language (writing and speaking) 

  • Minimum 2 years of experience as YouTube Channel Manager / Creator Development 

  • YouTube certified; including deep understanding of YouTube ecosystem, having intimate best-in-class knowledge of Content ID, and history of producing deep dive reports using YouTube Analytics and YouTube CMS to produce actionable strategy 

  • A team player with a positive attitude, who can work collaboratively across offices 

  • A self-starter that thrives in a fast-paced environment and is highly organized 

  • An investigative mindset, clear communication and attention to detail 

  • Passionate about Music and all things Digital and social media 

Desirable: 

  • 2 – 3 years of experience in planning and implementing a successful SEO strategy. 

  • Effectively communicating complex topics 

  • Marketing or Sales background 

Additional Information

Editorial & Marketing Partnerships Manager Associate ( Beijing – China )

The Job

Believe is looking for a Editorial & Marketing Partnerships Manager Associate to join our Greater China Team. The position will be responsible for working with our key digital retail partners across Greater China. 

The role will develop and grow the relationships with key retailers in Greater China region, as well as coordinate with our APAC and international offices on marketing initiatives for our new release schedule and catalogue promotion. The candidate is expected to be efficient in planning priority releases with Digital Music Services, optimising promotional information that is available and ensuring our new releases receive strong coverage and further catalogue visibility.

The role would suit a self-motivated and entrepreneurial individual with an excellent knowledge of the current music market landscape and trends and a keen and creative interest in digital technologies and digital marketing opportunities.

Qualifications

·       A love of music

·       The ability to multi task, prioritise and manage multiple projects simultaneously.

·       Knowledge of all digital music services in Greater China

·       Excellent verbal and written communication skills.

·       A passionate self-starter able to work without direct supervision.

·       A desire to meet short and long-term targets.

·       Native Chinese Speaker. Fluent in written and verbal English.

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status, pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability. 

Label Manager (Guangzhou – China)

The Job

1、深度开发华南地区市场,合理使用工具搜寻目标客户信息

2、独立完成陌生客户的约见和拜访,有效传达believe的服务内容和价值理念

3、引导客户进入签约流程,并与公司其他部门同事密切配合,完成客户的签约并匹配相对于的服务。

4、维护好已有客户的关系,提高believe在客户群体内的品牌美誉度

5、对有违规行为的客户进行及时的劝导和必要的管理

Qualifications

1.与Believe有着相同的价值观:专业、透明、热情、创新。

2.有5年以上toB销售经验。

3.具备主动负责和不怕困难的工作态度,能在承受一定的业绩压力下有效工作

4.出色的沟通和表达能力,良好的逻辑能力和判断力。

5.服从上级领导的管理,使命必达

6.英语读写能力流利优先。

Additional Information

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, martial or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

HRBP (Shanghai – China)

The Job

Generalist

–       Updating and ensuring the accuracy of employee data in HRIS;

–       Administer and explain benefits to employees, serve as liaison between employees and insurance companies;

–       Drive delivery of HR services effectively through customer centric service delivery operating model;

–       Work with Senior Management and business stakeholders on staff management and Group HR initiatives;

–       Participate in global/regional projects as required;

–       Be the voice of the customer to HR and the face of HR to the internal and external ‘customer’ – ensuring successful program and process development and deployment with HR Services;

 

Employer Branding

–       To be a Subject Matter Expert on staffing projects/ programs such as University Relationship program, sourcing strategy, selection tools, Recruitment Management System implementation and Employer Branding etc.;

–       Work with line managers and Universities/Polytechnics on internship programs;

 

Office Administration

–       Keep record of employee attendance/overtime/leave and maintain the reports up-to-date;

–       Coordinate foreign employee’s work permit and local employee’s residence card;

–       Prepare letters for various purpose, such as income certification letter, on-job certification letter, invitation letter etc.;

–       Assist with offices’ daily operations;

–       Assist with travel/events/training arrangements;

–       Other ad hoc tasks assigned;

Qualifications

1.     Around 3 to 5 years’ experience of working in HR field

2.     Strong listening/communication skill in both Chinese and English

3.     Good command of Microsoft Office (including Word, Excel, PowerPoint, Outlook etc.) skills

4.     Good problem solving capability

5.     Highly self-motivated and a hard worker

6.     Integrity, honesty, fair, team player

7.     Willing to learn and a good thinke

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status, pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability. 

Managing Director ( Shanghai/ Beijing – China)

The Job

1 – Build, deploy and execute believe’s Greater China strategy on services for Labels and Artists

·       Deliver P&L across all business lines in Greater China

·       Identify, qualify and develop long term growth opportunity, and execute strategic plan across all lines of business with a view to reach market leadership in Greater China.

·       Accelerate organic growth by building a deep understanding of the market of distribution and artists services and in-depth knowledge of key market segments (by geography, market segments, type of clients – artists, labels, catalogue owners…).

·       Define, position and adapt believe’s service offering, USP and pricing to create a long-term differentiation in each market segment

·       Define, position and adapt believe’s Customer Growth strategy leveraging Editorial Marketing Partnership, Video Services, Customer Support and education, financing services, data analytics, digital marketing and social services, media buy, royalty management…

·       Leverage Business Intelligence and Data Analytics to monitor financial performances and constantly adjust strategy, mission, OKRs & KPIs of the believe services organization accordingly.

·       Articulate and make clear strategic recommendations/directions to Believe’s APAC MD and Key central stakeholders.
 

2 – Organization & Management of Sales and Marketing team

·       Organize, lead and manage the business development, customer success team and GMO

o   Guide and support in organizational design, workflow processing and HR of local front line organizations (hiring, positioning, assessment, development and termination) to region heads and business lines leaders.

o   Define with the GMO the workflows between local organization and central functions (operations, finance, legal…).

o   Organize, lead and manage the business development and customer success support functions (sales ops, communication…)

o   Support local business development team on top clients negotiations and renewal

·       Manage Regional heads, Head of LAS and Heads of AS.

o   Constantly, clearly and simply set timed objectives and KPIs to each regional and business organizations and set incentive plan

o   Develop actions to establish the right mindset with every local heads, Heads of LAS and Heads of AS and align all local teams behind believe’s values and strategy.

o   Develop actions to ensure that each local team member has a good understanding of believe’s business & key economic factors

o   Constantly hire, assess and develop local Heads of LAS and Heads of AS to ensure optimal performance

o   Develop actions to focus local teams on gender equality issues

·       Coordinate with GMO to drive constant HR, retail,  operations, product, finance and legal adaptability and improvements.
 

3 – Exercise vision and leadership in building senior sales and marketing relationships in the industry

·       Build direct industry relationships with senior clients, partners (DSP, collecting societies…), competitors, and local industry bodies and institutions

·       Develop the marketing, branding and communication strategy of the believe distribution services, including coordination of the presence of believe distribution services at all key events

·       Identify external growth opportunities across the region

Develop direct relationships with key specialized journalists covering distribution services in music

Qualifications

–        The MD must have developed very senior relationships in the music eco-system to drive business opportunities (artist and label signings, media opportunities…) placing the Believe values at the core of those relationships.

 

–        The MD must be a strong team player to become a true business partner to the MDO and develop together a strategic vision of the market across all three business lines and align execution to strategy.

 

–        The MD must be excellent at hiring and at developing his/her direct reports and team: the head of artist & label distribution and the head of artist services.

 

–        The MD must be highly engaged with a strong customer (artist & label driven) mindset.

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status, pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability. 

Artist Relation Manager (Beijing – China)

The Job

1. 音乐人关系发展与签约

·       根据既定策略完成独立音乐人的沟通谈判与签约

·       通过Salesforce实现对潜在签约机会的跟进与管理

·       通过信息收集,完成对潜在合作项目的价值评估

·       音乐人、经纪公司的关系维护及日常沟通,收集市场信息

·       尝试利用所有资源,创新的支持独立音乐人的发展

·       分析并跟踪签约表现

2. 签约音乐人的与服务与发行管理

·       管理服务已签约音乐人,提高客户对Believe的满意度

·       通过与Video, Marketing, EMP等部门的合作,确保发行项目顺利完成

·       重视客户反馈,并为整体服务改善做出贡献

Qualifications

·       可靠的沟通谈判经验与技巧

·       对音乐行业与独立音乐人有深刻了解

·       了解数字音乐产业,音乐版权相关知识

·       在音乐行业拥有扎实的社交网络

·       对技术,数据和音乐人/厂牌开发充满热情

·       Preferred: Producer / Indie Artist / A&R  background

Additional Information

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, martial or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

Label Manager (Taipei – Taiwan)

The Job

1.     Establish sales strategy and develop potential customers

–      Evaluate and establish contacts with potential independent labels/artists

–      Negotiate with customers and propose the best package

–      Analyze and track sales performance and other related business processes

2.     Plan and implement distribution services for labels/artists

–      Manage content for labels/artists and optimize content performance on the platform

–      Coordinate with regional and global Trade Marketing teams to obtain the best platform resources for customers

–      Listen and understand the real needs of customers with a quick response, constantly improve service quality

Qualifications

1.     Have the same values with us: integrity and transparency

2.     Have excellent communication & presentation skills, and quick learning ability

3.     Deep understanding and thinking of labels/artists

4.     Fluent English in reading and writing

5.   High connection & experience with music industry

Additional Information

believe s’engage à garantir l’égalité des chances en matière d’emploi, sans tenir compte de l’origine, du sexe, des mœurs, de l’orientation sexuelle, du genre, de l’âge, de la situation de famille, de l’état de grossesse, d’une prétendue race, des opinions politiques, des activités syndicales, des convictions religieuses, de l’apparence physique, du nom de famille, du lieu de résidence, de l’état de santé, ou en situation de handicap. 

Label Account Manager (Beijing – China)

The Job

1.高效而精确的服务现有客户

-确保重点客户的音乐发行流程
-内部协调各部门资源服务以更好服务客户
-专业并且及时的反馈客户的各种问询
-关注客户发行后的市场表现及时与客户和同事进行同步

2.开发新的业务与客户

-为销售人员开发新客户提供必要的内外部数据支持
-研究市场与行业,为销售人员指出可供开发的潜在市场方向
-持续发现销售线索,为销售团队提供业务方向指导

Qualifications

1与Believe有着相同的价值观:诚信和透明
2.有3年以上toB服务经验,了解如何提供令客户满意的服务。
3.出色的内外部沟通能力,出色的逻辑能力。
4.良好的工作习惯和项目管理能力。
5.良好的英语读写能力。
6.有数字音乐行业经验优先。

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status, pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability. 

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