Content Quality Senior Administrator

The Job

As part of its Content Operations business, Believe’s TuneCore Service is currently looking for a Content Quality Senior Administrator of TuneCore for India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of TuneCore which includes:

  • Ensure Quality checks for all responses of tickets (mails and responses) to the TuneCore artists which is done via Zendesk software.
  • Ensure to improve the Ticket satisfaction score and rating that is done for the artists.
  • Ensure proper coordination with the central team of Believe and TuneCore for the release validation process.
  • Ensure on time customer support for all the client in TC with relevant solutions following the SLA.
  • Research and find patterns to prevent unsatisfied rating and activity of Zendesk ticketed replies to the artists.
  • Investigate potential occurrences of unsatisfied tickets and activity and report to management.
  • Provide reporting on customer and product issues.

 

In addition to it, Believe’s TuneCore Service’s mission is to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence

Qualifications

  • Bachelor’s Degree
  • Keen interest in music industry, new technologies, digital music platforms etc.
  • Should have been mandatorily working on Zendesk with minimum of 2-3 years.
  • Good communication skills
  • Experienced in Customer support and reporting.
  • Proactive and willing to improve process and tools.
  • Organized, reliable and independent.
  • Motivated and curious, you know how to prioritize the work given.
  • Team spirit
  • Proficient using Microsoft Office
  • Fluency in English is mandatory, both written and spoken
  • Strong attention to detail
  • Understand the importance of good customer service.
  • Extensive music knowledge (US & International) and/or a willingness to keep up to date with current music. 

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

Senior Graphic Designer

The Job

  • Experience with Photoshop, After Effects, Illustrator, Premier Pro or FCP, and other Adobe Creative Suite tools
  • Comfortable transitioning fluidly between or combining 2D and Motion Graphic tasks.
  • Has worked on social media mandates for brands, artists etc.
  • Presentation design skills
  • Experience managing multiple projects simultaneously and with shifting priorities.
  • Experience contributing to design projects from ideation to creation through implementation.
  • Demonstrates curiosity and eagerness to continue learning.
  • Calm and confident in a fast-paced environment
  • Collaboration, organization, and self-motivation skill.

Business skills:

  • At least 3 years of experience
  • Diploma/Degree in designing course or animation equivalent.
  • Proficient in Adobe Photoshop and Illustrator. Knowledge of After Effects & Adobe Premiere Pro or FCP
  • Creative individual with good design flair
  • Excellent time management with a proven ability to handle multiple projects with tight deadlines.
  • Good knowledge of Fonts and colours

Soft skills:

  • Good communication skills
  • Ability to receive feedback and ask the right questions to get more clarity.
  • Passionate about music, technology, data and artist development
  • Persistent
  • Desire to continue to grow skillset with ongoing education and training.

Apply: Interested applications can email in their resumes at chandani.veera@believe.com or reach out to us at +91 9987373636.

Qualifications

Graduate and above

Additional Information

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, martial or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies

Right & catalog protection senior administrator

The Job

  • Handling Claims like third party, disputes, appealed, potential on Publishing YT CMS for Ishtar Music Catalog
  • Co-Ordinate with IPRS (Indian Performing Rights Society) along international rights societies for resolving claim issues like disputes, appeal, and ownership conflict.
  • Uploading/Takedown of Composition assets of Ishtar Music Catalog on Publishing CMS as on when needed.
  • Customer care, support and troubleshooting with our Sales team, Believe clients, and YouTube Users on operational & rights issues.
  • Ensure that Believe respects all the KPI’s and SLA’s
  • Bachelors/Master degree 
  • Having relevant experience in the areas of YT Infringement
  • Should have known to handle YT CMS (Meta CMS is a plus)
  • Written and spoken English with good communication skills mandatory
  • Digital friendly Knowledge about music rights management 
  • Organized, reliable, proactive, disciplined, and independent 
  • Team Player, multitasker with excellent time management and organizational skills
  • Motivated and curious

Qualifications

  • Bachelors/Master degree 
  • Having relevant experience in the areas of YT Infringement
  • Should have known to handle YT CMS (Meta CMS is a plus)
  • Written and spoken English with good communication skills mandatory
  • Digital friendly Knowledge about music rights management 
  • Organized, reliable, proactive, disciplined, and independent 
  • Team Player, multitasker with excellent time management and organizational skills
  • Motivated and curious

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

 

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

Right & catalog protection senior administrator

The Job

We are looking to hire a Content Infringement Operations team member to deal with Video right infringements and conflict situations related to our Video catalogue. This role involves both protecting our Labels & Artists rights and limiting legal risk across digital services with reinforcing our processes and controls. The position will be based in the Mumbai office and is part of the Rights Operations Department, reporting to the Content Infringement Operations Leader in Believe. The candidate would be expected to perform the below tasks:

  • Follow up on various Claims like third party, disputes, appealed, potential assigned to Believe 
  • Addressing strikes issues
  • Rights audit of our catalogue to detect rights infringement and Content ID misuse 
  • Facebook Whitelisting
  • Customer care, support and troubleshooting with our Sales team, Believe clients, and YouTube Users on operational & rights issues 
  • Resolving conflict situations
  • Ensure that Believe respects all the KPI’s and SLA’s

 

Qualifications

  • Bachelors/Master degree 
  • Having relevant experience in the areas of YT Infringement
  • Should have known to handle YT CMS
  • If worked on Facebook CMS would be a big plus
  • Written and spoken English with good communication skills mandatory
  • Digital friendly Knowledge about music rights management 
  • Organized, reliable, proactive, disciplined, and independent 
  • Team Player, multitasker with excellent time management and organizational skills
  • Motivated and curious

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

 

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

Content Quality Specialist – Chinese

The Job

As part of its Content Operations business, Believe is currently looking for a Content Specialist for Chinese Content. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of Chinese music which includes: 

  • Validate Chinese digital music metadata content, in accordance with the rules outlined by iTunes and other international digital music stores (training will be given) 

  • Check and verify all metadata submitted by Chinese labels and artists. 

  • Ensuring that the Chinese content is processed as soon as it is submitted by the labels/artists respecting the release date of the submitted releases 

  • Ensure the quality check of the Chinese release which includes metadata and thumbnail guidelines to be adhered while processing the releases. 

  • Ensure proper coordination with the central team of Believe for the release validation (Quality Control) process. 

In addition to it, Believe Service’s mission is to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence. 

 

Qualifications

Qualifications: 

  • Bachelor’s degree 

  • Advance/Intermediate Fluency (both written and spoken) in Chinese Language both traditional and simplified Chinese (typically HSK 6 – 9 level) 

  • Should have been working on Chinese languages with a minimum experience of 4-5 years 

  • Keen interest in music industry, new technologies, digital music platforms etc. 

  • Proactive and willing to improve process and tools. 

  • Organised, reliable and independent. 

  • Motivated and curious, you know how to prioritize the work given. 

  • Team spirit 

  • Proficient using Microsoft Office 

  • Fluency in English is mandatory, both written and spoken 

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

Senior Leader A&R – Bhojpuri

The Job

Believe Artist Services is currently looking for a Senior A&R Leader (Bhojpuri) based out of Mumbai, India. We are looking for an exceptional candidate that demonstrates a vision for the territory and has a solution-oriented mindset.

Working with our local content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on Bhojpuri audio and video content.

Missions:

•  Sales: Negotiate and sign deals with artists in coordination with the A&R Head. Signing is a key area of focus along with managing existing relationships

•  Operations: Manage operations for existing artists and develop relationships with key stakeholders in the industry

•  Data analysis: Analyse audience, sales, and performance history and provide comprehensive reviews on a quarterly basis on the Bhojpuri market  

•  Strategy: Build creative & profitable marketing plans to develop the lifecycle of a project

•  Execution: Execute marketing plans in coordination with internal and external stakeholders. Handle day-to-day relationships with talent and partners

•  Manage: Audio & video distribution in coordination with the release & support team

•  Coordination: Coordinate and manage the project with all internal stakeholders (editorial & marketing partnerships, support, digital marketing, branding, etc)

•  Budget & Finance: Manage marketing budgets and P&L for each project and ensure reporting of every activity

•  Reporting & Performances: Deliver sales and marketing reports to all teams and partners on a monthly and quarterly basis

Apply: Interested applicants can email their resumes at chandani.veera@believe.com or reach out to us at +91 9987373636.

Qualifications

  • Graduate / Postgraduate

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies

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