The Job

As part of our TuneCore Operations team, we are currently hiring for a Content Quality Lead.

Location: Mumbai

The Content Quality Lead reports directly to the Content Quality Senior Leader, India and all the local content specialists’ reports to them. The incumbent shall have the following tasks:

• Responsible to ensure with the team for the Content validation/Processing of all releases in the timeline including all commercial priority content are processed for the zone within 24h
• Train the new supervisors/Agents on Content Review guidelines and best practices, using the Content Review Tool, audio fingerprinting, and Zendesk emails.
• Assist with escalations from the Content Review team and communicate with customers by email regarding formatting and potential copyright related issues.
• Music management, understanding metadata, and staying current with music trends.
• Maintain accurate documentation of all activity and ensuring it is updated for the reference to be used for on-boarding and for supervisors to train their agents.
• Review “Unsatisfied” ratings on Content Review tickets in Zendesk and handle any high priority email escalations.
• Research and find patterns to prevent unsanctioned activity. Investigate potential occurrences of unsanctioned activity and report to upper management.
• Review TuneCore releases via an audio fingerprinting process to prevent fraud and ensure metadata consistency.
• Ability to prepare multiple weekly meetings related to staffing, agent productivity and quality metrics, trends, etc.
• Share the good practices inside the teams
• Report and analyse the figures on the region they are responsible in order to improve the process
• Provide content backup on specific territories when needed
• Get the help of the PPP/training manager for training needs or iTunes ticket needs.
• Ensure that the training on both region are well spread
• Has the ability to create a team of 20 members staffing from the scratch and make a successful team with efficiency and effectiveness

Good to have:

• Digital friendly Knowledge about music content ingestion
• Good understanding on Music Genres
• Minimum of 8+ years of experience in content quality and validation check
• Should have managed the team of atleast 10 people (preferably team roasters with day and night shifts)
• Extremely competent Communication skills
• Proven experience in Zendesk is a Plus
• Organized, reliable and independent
• Self-Motivated, curious, hardworking and problem solving
• Perfect Team player and ability to manage a team OF 10+ members
• Ability to set priorities for the daily task to entire team
• Should have the thirst and ability to learn new things
• Proven ability in communication
• Time management skills and priority management

Apply: Interested candidates can kindly submit their applications at [email protected]

The Job

Reporting to the Director of Artist Services, your main missions are the following:

Go To Market:

• Deploy and adjust centrally designed sales processes to ensure sales effectiveness and customer satisfaction
• Identify opportunities to improve the productivity and efficiency of the sales activity + marketing teams.
• Ensure the adoption of key tools for the sales population (sales dashboards, business review tools, scouting tools, smart discovery etc.) and be the referent on all internal processes
• Be the privileged support point for the sales teams, to understand and frame their business needs and translate them into an operational deployment strategy
• In conjunction with the Central GoToMarket team, implement and continuously improve front/back office processes.
• Define, implement and monitor KPIs and regular reporting to drive business performance and project success
• Identify local needs on specific trainings, processes to clarify, tools to adopt etc. and ensure that all the trainings defined centrally are followed and understood by the local teams
• Support communication on GTM topics in accordance with Central Sales & Marketing Communication
• Communicate to both international and central teams about ongoing issues/internal decisions made

Sales Development:

• Research and analyze opportunities to drive market growth (explore new verticals and industries to expand revenue streams; optimize existing models to improve profitability)
• Advise management on business transformation: marketing, Sync, Pub setup integration.
• Run strategic analytics initiatives (market assessment, competition analysis, collect and share business news and trends)
• Run market, competition and product research (Sales Development)

Preferred Skills:

• Minimum 4 years of experience in sales operations / operations / cross-functional project management / sales performance ideally in the consulting, media, entertainment or other relevant industries 
• Continuous process improvement approach
• Interpersonal skills, ability to interact with a variety of people (sales / finance / ops teams); customer orientation
• Fluent communication skills
• Adaptability, autonomy, pragmatism and proactivity: ability to knock on the right doors to obtain answers, to be a force of proposal and to solve problems

Apply: Interested applications can email in their resumes at [email protected] or reach out to us at +91 9987373636.

The Job

• The position is responsible for working with key digital retail partners and help coordinate with our international offices on front-line marketing initiatives for our extensive new release schedule and catalog.
• Experience in Digital Marketing and digital retail promotion across streaming platforms and mobile is integral to the role.
• The Head of Trade Marketing manages the local Trade Marketing team and ensures that the global strategy for Trade Marketing is implemented.
• In addition, a strong focus on educating the team, plus Label Managers on best practices, strategy and the evolution of platforms.

The position reports directly to the Director – Label and Artist Solutions, India & South Asia with a functional reporting to Director – Editorial and Marketing Partnership, LAS

1. Team Management: 

• Inspire team members with data-centric, entrepreneurial, and problem-solving mindset.
• At all times be a role model for the team and set highest standards.
• Coach, mentor the team and build future business leaders with a hands-on approach.
• Understand the distribution business model in its entirety and chalk out specific OKRS for the team that is highly objective in nature.
• Collaborate with sales & video team to ensure seamless flow of information, set up processes with measurable SLA’s , monthly reviews to analyse impact on believe market share.
• Training of new team members, with support from E-Learning platform and Global Head.

2. Digital Retail:

• Working with editorial heads of digital retailers to ensure they are aware of priority releases, optimizing the promotional information that is available and ensuring our releases receive strong coverage. Conduct quarterly business reviews OR Road shows with digital retailers to fill need gap.
• Create world class white papers on each Local DSP ; Their current and future editorial strategy
• Build a credible relationship with top management of digital retailers and be a positive influencer in the ecosystem.
• Work closely with every local DSP ; Gauge genre movement ; Top release movement ; introduction of new genres.
• Work on DSP backstage to identify genre wise believe market share ; Closely coordinate with Local support to extract and analyse key market information.
• Focus on International Key Release strategy, with a clear objective of breaking acts internationally in multiple markets. 
• Map international markets , Indian diaspora , top local stores in top 20 countries , curate content for Indian diaspora , engage with editorial teams directly or respective TMM in that region.
• Collaborating on the conception, development and rollout of new marketing and promotion services for artists. 
• Create world class white papers on each Local DSP ; Their current and future editorial strategy
• Work with the Label Management team to ensure we are able to work as early as possible on key projects, building innovative and engaging marketing campaigns.

3. Internal Process:

• Work closely with Global Head of Trade Marketing to ensure Trade Marketing strategy is adhered to on a local level, with a strong attention to internal processes.
• Set up regular weekly calls with Sales & Video team to identify key releases and how to build robust processes and drive value.
• Set one on one meetings with Director of Label & Artist Solutions meetings on key releases.

 4. Strategy:

• Recommend long term strategy to local heads on content genre acquisition , local DSP consumption patterns , introduce newer forms of marketing front line releases.
• Network with industry experts to identify best practices on content marketing and adapt to believe ecosystem.
• Drive strategy to globalise believe front line releases of artists & labels with the help of believes international presence.

Key Attributes:

• Good ear for music
• Problem solver; Enterprising.
• Collaborative mind; Team player; Approachable
• Constantly seeks possibilities and solutions
• Data centric; Highly objective driven
• Must know how to present a music sales pitch; Highly proficient in powerpoint , MS excel , MS Access.

Apply: Interested applicants can email their resumes at [email protected] or reach out to us at +91 9987373636.

The Job

Job title: Legal Director, India & South Asia

Employment contract: Permanent

Location: Mumbai

Missions:

You will be in charge of managing the legal matters of the affiliated companies of the Believe Group in India, mostly in contract and IP law. You will ensure the Group’s templates of contract and the Group’s processes are applied.

In practical terms, your tasks and responsibilities shall be:

• Review and implement the guidelines, processes and policies decided by the Group, as adapted if needed to comply with the Indian local laws, and control they are applied;
• Propose for improvements of such guidelines, policies and process, to ensure they always comply with legal requirements;
• Draft and negotiate contracts with local customers (artists and music labels) or providers, in accordance with the Group guidelines. The main contracts are about the following areas: Copyright (including recording rights and publishing rights and any related grand of rights), Music and video digital distribution, Services designed for music artists, Live, Advertising, Collective right societies, Inter Company, Service Provider, Lease, Non-Disclosure Agreements;

• Manage
  • corporate law matters, including M&A transactions, corporate “housekeeping” and legal finance aspects
  • Data protection matters (data protection structures and operational matters)
  • Compliance topics including training and structures as well as handling of compliance (related) cases

• Assist on corporate life of the affiliated companies of the Group located in India and on local corporate operations;
• Legal monitoring on Indian law, interface of the Group for any matter related to Indian law and risk prevention.
• Review and advice on HR related queries, matters and legal aspects
• Research and prepare legal opinions on various topics
• Resolve day to day legal queries raised by multiple stakeholders of the Group
• Working closing with the legal counsels on providing briefings, coordinating on legal matters and assisting with filling of matters.

In this framework, you will report into the Managing Director – Operations in India. You will work on a day-to-day basis with people located in India and with the Central Legal Department located in France.

You will have a proactive approach and will pay constant attention to support the needs and deployment of the Group, while you will protect its interests. The working environment is Indian and international, with a huge growth and ongoing restructuring.

You are known for your leadership and your organizational skills. You are thorough, autonomous and have good adaptation skills. You have a proven aptitude for management and reporting and are used to working with Groups headquartered out of India. Your inter-personal skills enable you to communicate with many persons, at different levels of the Group in India and abroad.

Profile:

• Work experience: minimum 12 years & preferred 14 years as a lawyer in an international Group, with a large background on entertainment and music. You are experienced on contract processing and deployment and control of Group processes.
• Handled M&A related aspects in your experience.
• Fluent English is essential (written and spoken), with legal practice. English is the main language used within the Group.
• Preferable experience in company secretarial matters (board management & compliance).

Apply: If you think the job is made for you, please email your resume at [email protected] or reach out to us at +91 9987373636.