As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing LATAM market:
– Answer customer emails, DMs, and phone calls to help artists distribute their music, and to use other TuneCore services
– Resolve issues and questions customers have about TuneCore products and services
– Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
– Product account management
– Provide reporting on customer and product issues
– Work with a team on special projects as needed
– Report technical and communication issues in order to better service TuneCore artists
– Perform other duties as assigned by management
● Fluent in English and Spanish
● At least one year of experience working in an office and/or customer service
● Strong communications skills: written, verbal, and interpersonal
● Working knowledge of Mac and the Microsoft Office Suite
● Manage time effectively and prioritize workload
● Ability to work well independently, and as part of a team
● A basic understanding of the digital music industry is a plus
● Experience with Zendesk is a plus
The objective of this role is to bring seniority and structure to the sales team by leveraging the candidate’s existing network to improve our lead sourcing methodologies, identify opportunities, and increase our sales conversion rates. We are looking for an individual that not only has a strong track record leading sales team to reach their targets, but also has had previous experience with CRM tools like Salesforce and managing a P&L, ensuring a strategic approach to team development and revenue growth.
Key Responsibilities:
Strong leadership experience, particularly someone that has had previous experience successfully managing and structuring a sales teams to reach their targets.
While previous music industry experience is preferred, we are open to candidates from outside the music industry, preferably from other entertainment sectors, bringing fresh perspectives and transferable skills.
We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.
Set the tone with us
Working at Believe means having individual and collective impact in a fast-growing company!
At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry.
We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world.
We have two hearts at Believe – our People and our Artists.
We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive.
ROCK THE JOB
Tailor-made training and coaching program
Remote working policy
A wellness program « Pauses » with many activities and animations in-house
Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist
A healthy and eco-responsible company restaurant
Individual or family health insurance
CSE benefits
A rooftop
A gym with free classes
SING IN HARMONY
Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.
Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint
5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)
