Content Quality Administrator

The Job

As part of its Content Operations business, Believe Distribution Services is currently looking for a Content Specialist for English Content. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of english music which includes:

  • Validate digital music metadata content, in accordance with the rules outlined by iTunes and other international digital music stores (training will be given)
  • Check and verify all metadata submitted by labels and artists
  • Ensuring that the content is processed as soon as it is submitted by the labels/artists respecting the release date of the submitted releases
  • Ensure the quality check of the release which includes metadata and thumbnail guidelines to be adhered while processing the releases
  • Ensure proper coordination with the central team of Believe for the release validation process

Qualifications

  • Bachelor’s degree
  • Keen interest in music industry, new technologies, digital music platforms etc.
  • Proactive and willing to improve process and tools
  • Organised, reliable and independent
  • Motivated and curious, you know how to prioritize the work given
  • Team spirit
  • Proficient using Microsoft Office
  • Fluency in English is mandatory, both written and spoken

Additional Information

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, martial or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies

YouTube Video Rights Management Specialist

The Job

As Video Rights Management Specialist you will be responsible for all aspects of TuneCore’s video monetization services, including communicating with customers regarding video monetization inquiries; managing assets, claims and policies; and ensuring rights are properly administered within YouTube’s CMS and Facebook Rights Manager.

Specific Duties:

·         Communicate with customers and third parties, by email and phone, regarding video monetization inquiries and conflict/dispute resolutions, addressing issues with speed and efficiency.

·         Perform day-to-day CMS tasks (including in YouTube CMS and Facebook Rights Manager) and proactively review and evaluate content and video claims for accuracy.

·         Review sound recording assets to ensure that only eligible content is delivered to video platforms, and that any ineligible content is promptly removed.

·         Research and find patterns to prevent unsanctioned activity. Investigate potential occurrences of activity and report management.

·         Perform other duties as assigned by management.

·         Report technical and communication issues in order to better service TuneCore artists.

Qualifications

·         At least one year of experience working in an office and/or customer service in person, via telephone, and/or via email

·         1-2 years of rights management experience within video monetization platforms.

·         BA/BS preferred.

·         Excellent communications skills: written, verbal and interpersonal.

·         Passionate YouTube expert with at least one active YouTube Certification, preferably in YouTube Music, and an in-depth knowledge of the YouTube CMS, including underlying delivery and management processes.

·         Extensive music knowledge and a willingness to keep up to date with current music trends (i.e., will study the charts every Monday morning).  Should have a sharp memory.

·         Discerning eye and ear for audio and visual content and meticulous attention to detail.

·         Comfort in a fast-paced, team-oriented environment, and able to manage multiple deadlines simultaneously and work well under pressure.

·         Strong working knowledge of YouTube optimization best practices and analytics.

·         Understanding of digital video and how audiences watch and engage with it across many platforms

·         A self-starter and quick learner with a strong desire to excel and flexibility to succeed in innovative, sometimes ambiguous situations.

Additional Information

·         Zendesk

·         YouTube CMS

·         Facebook Rights Manager

·         iTunes Connect

 

Additional Information

Our Values:

TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are respect, expertise, fairness, transparency and our values include collaboration and innovation. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.

We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving.

We join with our parent company, Believe in supporting the company’s Ambassadors program, made up of TuneCore team members stepping outside their roles to bring the company together on issues they care about, both local and global. These TuneCore ambassadors work towards the goals of communicating best practices, proposing and leading concrete initiatives and actions.

Key initiatives and programs include:

  • Believe for People, focused on diversity and equality for all people and working towards a more inclusive workplace
  • Believe for Parity, whose goals are true equality between women and men in the workplace and to fight against discrimination
  • Believe for Planet, which operates as an internal think tank on environmental issues. Their mission is to limit the carbon footprint and any environmentally negative impact of the company and its employees

With equality in mind, TuneCore and Believe partnered with leading entertainment and media analysis research firm MIDiA Research for a groundbreaking study on the underrepresentation of female creators in the music industry. The study, BE THE CHANGE: Women Making Music 2021, sheds light on the challenges and experiences of women and uncovers why there is a wide disparity between male and female creators. 2021 was the inaugural year for the report and it will be updated annually. Our intent for this study is to inspire meaningful change in the industry.

Recognition and Awards:

Benefits & Perks: At TuneCore we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

  • Paid Time Off including vacation, holidays, paid bereavement, and unlimited paid sick days, “Wellness Fridays” year round (close at 1pm on Fridays), week-long company-wide week off between Christmas and New Years – every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents – because we know your newest family member(s) deserve your undivided attention.
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment – Your health comes first.
  • 401k match – an investment in your future.
  • Company wide events, outings and volunteer days – we have team spirit and know how to have fun!
  • Hybrid Work – employees have the option to work predominantly remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies.
  • Learning and development opportunities and career development trainings – We believe in promoting and growing our leadership from within the company and proactively invest in our people.
  • Exclusive employee free distribution subscription – to ensure you experience the magic of releasing music worldwide (and give us valued feedback!).

Free concert tickets to TuneCore artist’s shows – Giving our teams a front row seat to the music we distribute worldwide and support our incredible artists while we’re at it.

TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.

Chef de Projet Fonctionnel – Contract Lifecycle Management (H/F)

The Job

En tant que Chef.fe de Projet Contract Lifecycle Management (CLM), vous intégrerez l’équipe Contract & Account Management (CAM) de Believe. Le service est responsable, pour l’ensemble des entités du Groupe, du flux de validation des contrats commerciaux et de la capture des données contractuelles dans le système opérationnel.

Sous la responsabilité du Senior Product Manager CAM, vous serez en charge de la maintenance et l’évolution de l’outil CLM Icertis paramétré pour Believe. Votre Produit CLM, interfacé avec le CRM Salesforce, a été implémenté dans le but d’industrialiser le process de gestion des Contrats, de réduire le temps passé par l’équipe Sales et d’accompagner la croissance de Believe, tout en protégeant au mieux les intérêts du Groupe dans chacune de ses géographies. Vous serez ainsi garant de l’atteinte et du respect de ces objectifs dans la durée. 

Vos rôles et missions au quotidien seront notamment :

  • Alimenter le Backlog Produit CLM à travers le recueil, l’analyse et la priorisation des besoins fonctionnels de nos clients internes afin de :
    • Définir nos engagements sur les sprints de livraison (configuration fonctionnelle et développements produitt
    • Rédiger les user stories et les users flows associés
    • Suivre l’avancement des développements et faire leur recette
    • Maintenir, communiquer la roadmap produit CLM et son amélioration continue
  • Contribuer au paramétrage fonctionnel de l’outil (gestion des templates de contrats, des règles de gestion et de la librairie de clauses dans 10 langues différentes) pour répondre aux besoins métiers exprimés par les équipes Legal et Sales
  • Gérer la relation avec l’éditeur (remontée des incidents et suivi d’avancement, mesure de la performance, organisation des comités projets, expression des besoins Produit…) et piloter une de ses ressources basée en Inde et dédiée à notre compte (administration de templates, gestion de règles de gestion…)  …
  • Analyser les problèmes rencontrés par les utilisateurs et permettre leur résolution et/ou escalade vers l’éditeur, ainsi que fournir un support expert sur les fonctionnalités de l’outil
  • S’assurer de la bonne intégration de l’outil CLM avec Salesforce et les outils back office internes, via les API. Cela afin de garantir la qualité, la fiabilité, et l’exhaustivité de la donnée contractuelle qui transite entre ces différents systèmes
  • Participer à la formation régulière des équipes Contract Management, Legal et Sales, et la mise en place / maintenance de la documentation nécessaire (Knowledge base, user guide…)
  • Mettre en place et mesurer les indicateurs de qualité, de performance et de satisfaction utilisateur quant à l’utilisation du Produit CLM

L’équipe Contract & Account Management se situe au cœur du dispositif opérationnel de Believe. Vous serez ainsi amené à comprendre l’ensemble des enjeux métiers et opérationnels de Believe afin de répondre au mieux à votre mission.

Qualifications

  • Diplômé d’une école d’ingénieur ou de commerce avec au moins 2-3 ans d’expérience professionnelle
  • Vous disposez d’une expérience significative en Gestion de projet SI dans un environnement digital
  • Idéalement, vous êtes familier avec certains outils de CLM et/ou la fonction de Legal Ops
  • Vous savez écouter vos interlocuteurs et trouver des solutions pour répondre à leurs besoins. Vous avez de l’appétence pour configurer des règles business selon des schémas logiques d’inclusion / exclusion
  • Vous êtes orienté résultats et avez de bonnes capacités d’analyse & de synthèse
  • Rigueur, sens de l’innovation et leadership pour mener à bien votre mission
  • A l’aise à l’international, Anglais et Français courants, à l’oral comme à l’écrit

Pourquoi nous rejoindre ?

Chez believe, notre leitmotiv est simple : ouverture d’esprit, passion et implication !
 

On appréciera aussi votre agilité, votre sens de l’innovation, votre excellent relationnel et votre enthousiasme !

Additional Information

Believe s’engage à garantir l’égalité des chances en matière d’emploi, sans tenir compte de l’origine, du sexe, des mœurs, de l’orientation sexuelle, du genre, de l’âge, de la situation de famille, de l’état de grossesse, d’origine, des opinions politiques, des activités syndicales, des convictions religieuses, de l’apparence physique, du nom de famille, du lieu de résidence, de l’état de santé, ou du handicap.
 

Post-Merger Integration Project Manager H/F

The Job

The PMI Project Manager will be part of Believe Strategic projects team within the Believe’s TOP (Tech Operations Product) department. 

She/he will address Post-Merger Integration (PMI) projects to support the Group’s external growth strategy through successful integration:  

  • Potentially support M&A team during pre-closing and post-closing phases in the identification of operational synergies with target companies to define the business objectives of the integration 

  • Collaborate with functional TOP managers to assess integration impacts (e.g.: identifying difficulty of tasks, setting milestones) to develop comprehensive project plan inclusive of all workstreams 

  • Work closely with local GMOs in the coordination of core teams and project workstreams during the integration phase, and manage priorities to reach objectives 

  • Monitors progress status, identify and resolves potential issues or risks, and provide regular updates to C-levels 

  • Ability and willingness to travel (international) 

 

Considering the Group’s strategic priorities, a portfolio of key projects will be assigned to the Project Manager. She/He will be responsible to lead these projects throughout each project phase from scoping and framing until successful hypercare. 

Depending on the project phase, she/he will be responsible to prepare the following materials (non-exhaustive list): 

  • Business case and arbitration supports for the C-level members 

  • Functional conception documents (e.g.: process mapping, standard operating models) 

  • Functional analysis (e.g.: gap analysis) 

  • PMO documentation 

  • Change management materials (communication or training supports) 

Qualifications

The ideal candidate will have minimum 3 years of experience with at least: 

  • Experience in a Strategic/Management consulting firm or any project management function within the financial department of a Tech or Media company 

  • Strong background in Finance is appreciated 

  • International experience 

The candidate will have: 

  • Strong analytical & synthesis skills 

  • Strong Systems and process thinking 

  • Strong relationship building qualities 

  • Strong skills on PowerPoint and Excel 

  • Experience on JIRA is a plus 

  • The reputation of getting things done (very result oriented) 

You are bilingual in English. Another language will be a plus. 

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, race, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.

Copyright Administration Specialist

The Job

Specific Duties:

  • Execute the flow of day-to-day operations, prioritize workload, and handle client tickets.

  • Process DMCA, store, and internal claims as is required by law and/or company policy.

  • Respond to basic questions about copyright/IP from clients.

  • Work cross-functionally to resolve copyright and ownership disputes.

  • Communicate with digital music services to facilitate requests for release takedown due to Copyright claims.

  • Contribute to a team environment that encourages accountability, high standards and optimization.

  • Perform other duties as assigned by management.

Qualifications

  • 1+ years of hands-on experience with Copyright/DMCA in a customer-facing role.

  • 1-2 years of general customer-facing experience in a technical or entertainment industry environment.

  • Trust & safety/operations management experience preferred.

  • Experience working with creatives preferred.

  • BA/BS/JD preferred.

 

  • Excellent communications skills: written, verbal and interpersonal.

  • Strong problem-solving and decision-making skills.

  • Intermediate understanding of copyright/IP in a high-tech environment

  • Proactive, energetic attitude with a desire to work in a results-oriented and deadline-driven environment.

  • Familiarity with Jira or other issue-tracking software.

Additional Information

Equipment Operations:

  • Experience with Zendesk or equivalent customer service software.

  • Proficient in Google Docs and Microsoft Office.

  • Experience with digital content management systems (especially iTunes Connect, Spotify Catalog Manager and YouTube Creator Studio) preferred.

 

Additional Information

Our Values:

TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are respect, expertise, fairness, transparency and our values include collaboration and innovation. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.

We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving.

We join with our parent company, Believe in supporting the company’s Ambassadors program, made up of TuneCore team members stepping outside their roles to bring the company together on issues they care about, both local and global. These TuneCore ambassadors work towards the goals of communicating best practices, proposing and leading concrete initiatives and actions.

Key initiatives and programs include:

  • Believe for People, focused on diversity and equality for all people and working towards a more inclusive workplace
  • Believe for Parity, whose goals are true equality between women and men in the workplace and to fight against discrimination
  • Believe for Planet, which operates as an internal think tank on environmental issues. Their mission is to limit the carbon footprint and any environmentally negative impact of the company and its employees

With equality in mind, TuneCore and Believe partnered with leading entertainment and media analysis research firm MIDiA Research for a groundbreaking study on the underrepresentation of female creators in the music industry. The study, BE THE CHANGE: Women Making Music 2021, sheds light on the challenges and experiences of women and uncovers why there is a wide disparity between male and female creators. 2021 was the inaugural year for the report and it will be updated annually. Our intent for this study is to inspire meaningful change in the industry.

Recognition and Awards:

Benefits & Perks: At TuneCore we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

  • Paid Time Off including vacation, holidays, paid bereavement, and unlimited paid sick days, “Wellness Fridays” year round (close at 1pm on Fridays), week-long company-wide week off between Christmas and New Years – every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents – because we know your newest family member(s) deserve your undivided attention.
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment – Your health comes first.
  • 401k match – an investment in your future.
  • Company wide events, outings and volunteer days – we have team spirit and know how to have fun!
  • Hybrid Work – employees have the option to work predominantly remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies.
  • Learning and development opportunities and career development trainings – We believe in promoting and growing our leadership from within the company and proactively invest in our people.
  • Exclusive employee free distribution subscription – to ensure you experience the magic of releasing music worldwide (and give us valued feedback!).

Free concert tickets to TuneCore artist’s shows – Giving our teams a front row seat to the music we distribute worldwide and support our incredible artists while we’re at it.

TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.

Product Manager – Customer Finance (H/F/N)

The Job

Notre Senior Product Manager rejoindra un projet clé de Believe, dans un environnement international, innovant et challengeant. 

Il/Elle sera rattaché(e) à la Direction des Projets Legal & Customer Finance Operations dont la mission principale est de créer de nouveaux produits liés aux reportings financiers, visant à améliorer leur qualité et leur compréhension pour l’ensemble de nos Clients – Producteurs, Labels, Artistes. Les projets clés couvrent les process suivants : 

  • La récupération des rapports de vente, la facturation et la collecte des paiements des revenus de nos partenaires (notamment, mais pas exclusivement, les plateformes digitales de vente et d’écoute de contenus audio et vidéo telles que Apple, YouTube, Deezer…) 
  • L’allocation des revenus et le calcul des montants dus à nos Clients (Producteurs, Labels, Artistes).  
  • Le reporting de toutes les informations financières commerciales vers nos Clients, en prenant en compte leurs différentes spécificités liées aux différentes offres commerciales, ainsi qu’à la segmentation Client 
  • Le paiement à nos Clients, en prenant en compte le cas échéant les spécificités géographiques de certains de nos clients. 

Le rôle de Senior Product Manager associe vision stratégique du produit, transformation, management d’équipe, et coordination afin d’étendre notre avance sur le marché en délivrant de la valeur à un rythme soutenu.
Votre focus portera tout d’abord sur l’intégration d’une filiale dans les outils du Groupe, avec une dimension forte de création de produit afin de répondre à ses spécificités, la mise en place de nouveaux processus et la gestion du changement associée. Vous pourrez ensuite évoluer dans l’équipe Opérationnelle / Produit Customer Finance et/ou continuer de gérer des projets à destination des Opérations.
 

Descriptif de fonction

  • Endosser le leadership d’un produit au sein d’une équipe et veiller à la mise en place de bonnes pratiques, d’une forte culture du produit et faire adhérer les parties prenantes à nos initiatives
  • Définir et piloter le développement du produit en rédigeant les User Stories et en assurant leur suivi
  • Communiquer régulièrement sur l’avancement de la réalisation du produit et de la roadmap
  • Être garant de la qualité finale du produit et responsable des KPIs produit afin d’en mesurer l’impact
  • Animer l’équipe avec l’appui du Team Lead en participant aux cérémonies Agile, encourager l’esprit de collaboration
  • Développer la connaissance utilisateur 
  • Porter la vision court et moyen terme des produits Customer Finance que vous gérez ainsi qu’une stratégie pour la mettre en œuvre

Qualifications

  • Expérience(s) significative(s) en tant que Product Manager
  • A l’aise avec des méthodologies Agile au sein d’une entreprise
  • Capacité à prioriser les sujets et à respecter les délais
  • Connaissances techniques approfondies permettant de prendre part aux décisions techniques
  • Sens aigu de la User Experience et souci du détail
  • Niveau d’anglais courant

Pourquoi nous rejoindre ?

Chez believe, notre leitmotiv est simple : ouverture d’esprit, passion et implication !
On appréciera aussi votre agilité, votre sens de l’innovation, votre excellent relationnel et votre enthousiasme !

Additional Information

Believe s’engage à garantir l’égalité des chances en matière d’emploi, sans tenir compte de l’origine, du sexe, des mœurs, de l’orientation sexuelle, du genre, de l’âge, de la situation de famille, de l’état de grossesse, des opinions politiques, des activités syndicales, des convictions religieuses, de l’apparence physique, du nom de famille, du lieu de résidence, de l’état de santé, ou du handicap.

Contract and Accounts Specialist (H/F)

The Job

As Contract and Accounts Specialist, attached to the Contract and Accounts Leader, within the Legal Operations Department, you will be in charge of validating all of our distribution contracts as well as performing the data inputs within our back-office tools (mainly our newest CLM tool Icertis). You will also be responsible for drafting and maintaining a pool of distribution deals.

Your missions are:

  • The validation and signature of the contracts in relations with the internal stakeholders
  • You will make sure that the contract tempaltes validated by the Legal teams are ready-to-use in our front to back tools
  • You will support our Label Managers for their different account matters
  • Take part in the setting up our new Contract Lifecycle Management tool in relation with our Product Owner(s) based in Paris

In order to be successful on this role, you :

  • Have an accute rigor in the daily management of the contracts
  • Are a creative force when it comes to improving our tools, automating our processes and standardizing the contracts
  • Will collaborate efficiently with the IT team in order to check the reliablility and the exhaustivity of the data that flow in our systems
  • Will collaborate hand in hand with the Legal department to improve the relevence of our standard contracts

 

Qualifications

Why join us? At Believe, our leitmotif is simple: openness, passion and involvement!

We will appreciate your rigour and proactivity in order to succeed on your mission, as well as an attention to details and a sense of analysis and team spirit

You have preferrably an experience in a digital, international and multicultural environment.

Your level of English is common, both spoken and written.

If you recognize yourself and have at least 2 years of experience as in contract management, do not hesitate, this role made for you!

Additional Information

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, martial or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

  • Our offices are based in Luxembourg (city), next to the train station 
  • Remote working possible (2 days per week)

Discover our Family

Fondée en 2005, believe est le leader mondial de la distribution audio et vidéo digitale pour les artistes indépendants. C’est en associant des compétences technologiques et artistiques au service de la distribution numérique que le Groupe a fondé son expertise et s’est positionné rapidement comme un nouvel acteur dans le paysage de l’industrie musicale.

Avec plus de 1000 collaborateurs répartis dans 45 pays, le groupe distribue plus d’un tiers de la musique digitale au monde en volume et a réalisé une croissance moyenne annuelle de 30% sur les dix dernières années.

La mission de Believe se résume ainsi: « Best serve and develop all artists with care, transparency, fairness, expertise and innovation, in all local markets around the world”.

Envie de collaborer dans une entreprise dynamique, à l’esprit entrepreneurial et qui place l’humain au centre de sa stratégie ? believe est fait pour vous !

Einkäufer / Purchaser / Mailorder Purchasing Agent (M/W/D)

The Job

  • Katalogerstellung mit Auswahl der Produkte sowie Mitwirkung bei der Gestaltung
  • Disposition sowie Artikelpflege
  • Verhandlung von Preisen und Skonti, Kontrolle von Rechnungen
  • Retouren-Abwicklung sowie -Verhandlungen
  • Verkauf sowie Verhandlungen von Anzeigenschaltungen

Qualifications

  • Kaufmännische Ausbildung und erste Erfahrungen im Einkauf
  • Teamfähigkeit, systematisches, organisiertes & analytisches Arbeiten
  • Tiefe Kenntnisse im Musik-Bereich Metal & Rock, eine hohge Identifikation mit dem Genre und seinen Künstlerinnen und Künstler
  • Sichere Kommunikation in Deutsch und Englisch (B2)

Additional Information

Wir sind ein Team, das in einem dynamischen und kreativen Arbeitsumfeld viel bewegen möchte. Kurze Entscheidungswege sowie Raum für eigene Ideen sind uns wichtig.

Wir stehen für besten Service, Fairness und Transparenz in der Zusammenarbeit und begegnen dabei Künstler*innen, Partner*innen und Mitarbeitenden auf Augenhöhe. Uns verbindet die Leidenschaft zur Musik und spannenden Projekten.

Unsere Büros liegen idyllisch in Donzdorf, direkt an der Schwäbischen Alb. Wir bezuschussen das Ticket für die öffentlichen Verkehrsmittel, kostenlose Getränke und 30 Tage Urlaub runden das Angebot ab. Ebenso digitale und analoge Gesundheitsangebote, eine 24h-Care-Line mit Videosprechstunde sowie einen kostenlosen LinkedIn-Learning Zugang für deine persönliche und professionelle Weiterentwicklung.

Wir wachsen und bauen unsere Benefits aktuell und gemeinsam im Gespräch mit Dir weiter aus. Werde Teil des Teams und schick uns Deine Bewerbung unter Angabe Deiner Gehaltsvorstellung und Deines frühestmöglichen Eintrittstermins.

Discover our Family

Believe steht für Leidenschaft – Leidenschaft für Musik, Leidenschaft für Technik und für digitales Marketing. Diese Leidenschaft verbindet über 1.200 Talente in mehr als 45 Ländern der Welt. Unsere Visionen und unser Wille zu entwickeln, zu verändern und zu verbessern treiben uns an und machen uns zum weltweit führenden Unternehmen im digitalen Musikvertrieb. 

Believe ist ein Team von Experten und Expertinnen, für die der Wandel der Musikindustrie ein Abenteuer ist; ein aufregendes und vielversprechendes Abenteuer für jede und jeden Einzelnen, diesen Wandel mitzugestalten.  

Und last but not least ist Believe eine Erfolgsgeschichte, die 2005 ihren Anfang nahm, und die wir weitererzählen müssen…mit dir! Die Mission von Believe ist es, Künstler*innen und Labels in jeder ihrer Entwicklungs- und ihrer Karrierephasen optimal zu begleiten: In allen Märkten der Welt. Mit Respekt, Expertise, Fairness und Transparenz.  

Für unser Tochterunternehmen Nuclear Blast, eines der weltweit größten Metal-Label mit über 100 Mitarbeitenden, suchen wir am Standort Donzdorf ab sofort eine/n EINKÄUFER/PURCHASER als MAILORDER PURCHASING AGENT (M/W/D)

Fraud Prevention Specialist – E-Commerce

The Job

Specific Duties:

  • Identify trends and key insights to help minimize fraud, including but not limited to reports of artificial streaming or streaming fraud/abuse, suspicious account creation, copyright infringement.

·       Review (approve or reject) customer withdrawal requests and evaluate withdrawals for suspicious and malicious activity.

·       Research and find patterns to prevent unsanctioned activity.  Investigate potential occurrences of unsanctioned activity and report to management.

·       Communicate with customers, by email and phone, regarding potentially fraudulent activity.

·       Provide reporting on customer and product issues.

·       Work with a team on special projects as needed.

·       Report technical and communication issues to better service TuneCore artists.

·       Maintain accurate documentation of all activity.

·       Perform other duties as assigned by management.

Qualifications

·       At least one year of experience working in an office and/or customer service in-person, via telephone, and/or via email.

·       Previous experience in a fraud prevention role a plus

·       BA/BS preferred.

·       Very strong communications skills: written, verbal and interpersonal.

·       Understand the importance of excellent customer service, including in-person, via telephone and via email.

·       Can manage time effectively and prioritize workload.

·       Discerning eye and ear for audio and visual content and meticulous attention to detail.

·       The ability to work well independently, and as part of a team.

·       Understanding of the digital music industry, including familiarity with digital music services.

·       Extensive music knowledge and a willingness to keep up to date with current music trends (i.e., will study the charts every Monday morning).  Should have a sharp memory.

·       A self-starter and quick learner with a strong desire to excel and flexibility to succeed in innovative, sometimes ambiguous situations.

 

Additional Information

Our Values:

TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are respect, expertise, fairness, transparency and our values include collaboration and innovation. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.

We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving.

We join with our parent company, Believe in supporting the company’s Ambassadors program, made up of TuneCore team members stepping outside their roles to bring the company together on issues they care about, both local and global. These TuneCore ambassadors work towards the goals of communicating best practices, proposing and leading concrete initiatives and actions.

Key initiatives and programs include:

  • Believe for People, focused on diversity and equality for all people and working towards a more inclusive workplace
  • Believe for Parity, whose goals are true equality between women and men in the workplace and to fight against discrimination
  • Believe for Planet, which operates as an internal think tank on environmental issues. Their mission is to limit the carbon footprint and any environmentally negative impact of the company and its employees

With equality in mind, TuneCore and Believe partnered with leading entertainment and media analysis research firm MIDiA Research for a groundbreaking study on the underrepresentation of female creators in the music industry. The study, BE THE CHANGE: Women Making Music 2021, sheds light on the challenges and experiences of women and uncovers why there is a wide disparity between male and female creators. 2021 was the inaugural year for the report and it will be updated annually. Our intent for this study is to inspire meaningful change in the industry.

Recognition and Awards:

Benefits & Perks: At TuneCore we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

  • Paid Time Off including vacation, holidays, paid bereavement, and unlimited paid sick days, “Wellness Fridays” year round (close at 1pm on Fridays), week-long company-wide week off between Christmas and New Years – every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents – because we know your newest family member(s) deserve your undivided attention.
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment – Your health comes first.
  • 401k match – an investment in your future.
  • Company wide events, outings and volunteer days – we have team spirit and know how to have fun!
  • Hybrid Work – employees have the option to work predominantly remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies.
  • Learning and development opportunities and career development trainings – We believe in promoting and growing our leadership from within the company and proactively invest in our people.
  • Exclusive employee free distribution subscription – to ensure you experience the magic of releasing music worldwide (and give us valued feedback!).

Free concert tickets to TuneCore artist’s shows – Giving our teams a front row seat to the music we distribute worldwide and support our incredible artists while we’re at it.

TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.

Discover our Family

About TuneCore:

Before TuneCore, artists needed to be signed to a record label to sell their music online. In 2006, we democratized the industry by partnering directly with digital stores and streaming platforms to enable any musician to sell their songs worldwide while, keeping 100% of their sales revenue. Today, TuneCore is the leading music digital distribution service for independent artists worldwide and headquarterd in Brooklyn, NY, TuneCore is owned by Paris based, global digital music company Believe. The company raised €300 million when it went public on June 10, 2021 and is now actively investing in the continued growth of the business.

We have made it our mission to best serve artists and labels at each stage of their development in the digital world. We are a company who cares deeply about our people and our creator community, advocating for diversity, equity, and inclusion across all of our platforms and throughout our business. Innovation inspires and pushes us to work hard for our artists, while collaboration drives the way we work; as well as how we approach our company’s social responsibility.

Join TuneCore as we embark on the next phase of innovation in the music industry. Lead the team that will bridge creators’ unmet and evolving needs by building the tools and services that they can’t live without and make their lives better.

TuneCore is seeking a qualified candidate who thrives in fast-paced environments and is able to provide impactful solutions for all business needs. The ideal candidate will be responsible for building complex reports through the segmentation and analysis of large datasets in a complex data environment. They will additionally be fulfilling ad-hoc data requests within tight deadlines and are preferably comfortable working with financial and marketing data. They will report to the Data Team and work in a cross-functional capacity supporting all internal departments, including, but not limited to Marketing, Product, Business Development, Tech & Operations. 

TuneCore is looking for a dynamic, detail-oriented Fraud Prevention Specialist to join the team. As a Fraud Prevention Specialist, you will investigate TuneCore accounts for abnormal or suspicious behavior relating to account creation and distribution, monitor streaming and download reports for artificial or abusive trends, review the withdrawal of sales revenue from accounts, and communicate directly with clients to ensure the reduction of fraudulent activity.

 

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