The Job
- Ensure a good quality of answers to our Customers regarding various subjects such as content delivery or modifications, payments and reporting
- Make sure to give efficient solutions and answers in a minimal delay
- Contribute to create resources in our knowledge base to improve the autonomy of our clients
- Training & onboarding for Artists and Labels on our tools
Qualifications
- 3 – 4 years in customer support/ service experience
- Good communication skills with Care, Respect, Empathy
- Problem solving mindset
- Product knowledge
- Attention to detail
- Passionate about technology
- A team player with positive attitude
- Excellent written and verbal communication skills
- Fluent in English and Thai
Additional Information
Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.