As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing French market:
Answer customer emails, DMs, and phone calls to help artists distribute their music, and to use other TuneCore services
Resolve issues and questions customers have about TuneCore products and services
Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
Product account management
Provide reporting on customer and product issues
Work with a team on special projects as needed
Report technical and communication issues in order to better service TuneCore artists
Perform other duties as assigned by management
Fluent in English and in French
At least one year of experience working in an office and/or customer service
Strong communications skills: written, verbal, and interpersonal
Working knowledge of Mac and the Microsoft Office Suite
Manage time effectively and prioritize workload
Ability to work well independently, and as part of a team
A basic understanding of the digital music industry is a plus
Experience with Zendesk is a plus
SET THE TONE WITH US
Chez Believe, nous avons deux cœurs : nos collaborateurs et nos artistes.
Nous croyons en la force de nos collaborateurs, qui s’épanouissent chaque jour en développant leur potentiel… Notre objectif est d’offrir à nos collaborateurs le meilleur environnement possible pour qu’ils puissent s’épanouir.
ROCK THE JOB
Programme de formation et de coaching sur-mesure
Une politique de télétravail
Un programme de bien-être « Pauses » avec de nombreuses activités et animations
Accès à Eutelmed, la plateforme numérique de santé mentale et de bien-être qui permet de parler à un psychologue expérimenté
Un restaurant d’entreprise sain et éco-responsable
Une assurance santé individuelle ou familiale
Avantages CE
Un rooftop
Une salle de sport avec des cours gratuits
SING IN HARMONY
Programme Ambassadeur : la possibilité pour tous les Believers de participer à des initiatives de bénévolat afin d’avoir un impact positif sur la diversité, l’équité et l’inclusion (DEI), le bien-être et la planète.
Mise en place du Forfait mobilité durable: remboursement jusqu’à 600€ des frais de transport en commun/avec une faible empreinte carbone.
Congé 2nd parent de 5 jours calendaires rémunérés à 100% (en plus du congé légal paternité ou du congé d’adoption, nous ne l’attribuons pas au congé maternité)
Believe s’engage à garantir l’égalité des chances en matière d’emploi, sans tenir compte de l’origine, du genre, de l’âge, de l’orientation sexuelle, de la religion ou de l’état de santé.
As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing LATAM market:
– Answer customer emails, DMs, and phone calls to help artists distribute their music, and to use other TuneCore services
– Resolve issues and questions customers have about TuneCore products and services
– Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
– Product account management
– Provide reporting on customer and product issues
– Work with a team on special projects as needed
– Report technical and communication issues in order to better service TuneCore artists
– Perform other duties as assigned by management
● Fluent in English and Spanish
● At least one year of experience working in an office and/or customer service
● Strong communications skills: written, verbal, and interpersonal
● Working knowledge of Mac and the Microsoft Office Suite
● Manage time effectively and prioritize workload
● Ability to work well independently, and as part of a team
● A basic understanding of the digital music industry is a plus
● Experience with Zendesk is a plus
