Client Onboarding Project Manager (W/M/D)

The Job

Job Overview:

This role is not just about onboarding a client. It’s about leading a team of project stakeholders to shape our clients’ & artists journey towards success. We are seeking a proactive and positive project manager who thrives in a people-oriented environment. You will play a key role in improving our onboarding processes, ensuring a seamless and positive client experience. Your transparent and open communication with a team of internal stakeholders will be crucial.

Key Responsibilities:

Team Leadership and Client Onboarding:

  • Effectively lead stakeholders and project teams, using project management tools and strategies. Oversee progress, ensuring that projects finish on time and within scope.
  • Solve problems proactively. fostering a positive work environment and client experience.
  • Manage and own the onboarding process, from initial client scoping to fully onboarded.

Communication and Stakeholder Engagement:

  • Build and keep solid relationships with internal and external stakeholders.
  • Be the main contact for all project stakeholders. These include client managers, copyright specialists, and product engineers.
  • Organise and lead regular meetings to ensure clarity and effective resolution of issues.

Process Optimisation and Management:

  • Continually evaluate and improve onboarding processes to maximise efficiency and client satisfaction.
  • Collaborate closely with cross-functional teams to streamline processes and improve client outcomes.
  • Understand and incorporate agile best practices to deliver quality service to top clients.

Qualifications

Requirements:

  • Proven project management experience with client-facing and cross-functional teams. Ideally, in the music tech or technology industries.
  • A background in SaaS client onboarding or account management. You have a track record of improving client satisfaction and operational efficiency. Experience with CRM platforms, such as HubSpot, is desirable.
  • Excellent communication and interpersonal skills, with the ability to lead and inspire teams.
  • Knowledge and experience in the music publishing industry are desirable.

Additional Information

SET THE TONE WITH US

We have two hearts at Believe – our People and our Artists. 

We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our employees with the best environment to thrive. 

ROCK THE JOB 

  • Hybrid working
  • Private Health Care
  • Pension plan
  • 25 days annual leave, + 1 day for your birthday
  • Life assurance and long-term disability cover  
  • Access a digital mental health and well-being platform
  • Tailor-made training and coaching program
  • Enhanced sickness pay and maternity/paternity cover

SING IN HARMONY  

  • Ambassador program: an employee volunteering initiative dedicated to all employees interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.
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