TuneCore is looking for an Artist Success Manager – Hip Hop to join our team by supporting the company’s high value client experience strategy with creativity and innovation at the forefront of the role.
TuneCore’s Artist Success team works with our strategic high value US artist and B2B label accounts, DSP partners and internal teams to provide a best-in-class digital distribution experience.
As an Artist Success Manager – Hip Hop, you’ll provide highly personalized, white-glove, omnichannel support to TuneCore’s strategic accounts. You’ll also work cross-functionally with several teams throughout the business to ensure TuneCore delivers the best product experience on the market by advocating for the needs of these accounts both during product development and through regular feedback sessions throughout the year.
You’ll have the opportunity to guide high-value clients through their entire release lifecycle, from catalog upload and release day, to sales reporting and performance. In addition to ensuring their successful releases, it will be up to you to ensure that TuneCore’s most important clients have access to industry news, best practices, upcoming product launches, cross-promotion, monetization optimization through TuneCore’s Accelerator program, early access opportunities, and beyond.
To be successful in this role, you’ll need to be a seasoned music industry professional with demonstrated client success experience, and a deep knowledge of operational best practices. You’re a strategic thinker who can solve both the immediate problem in front of you as well as the overarching issue at hand. You’ll be expected to have availability outside of regular business hours in order to enable your accounts to plan and execute their unique release strategies. Finally, you’re someone who knows when to simply roll up your sleeves, dig in, and get the job done.
Salary: $83,400-$100,100
Role Duties:
You will be in a client-facing role that encompasses the following responsibilities:
Own and manage a cohort of strategic TuneCore accounts – with a strong focus on Hip Hop and R&B clients – to ensure seamless distribution experiences from start to finish.
Partner with the Artist & Partner Relations team to identify growth opportunities for high value accounts as well as retention opportunities for at risk accounts.
Partner with Artist Support & Operations teams to optimize processes and resolve high profile client issues quickly and efficiently.
Participate in client retention and brand building activities in the music community alongside other members of the TuneCore team.
Build strong brand loyalty through relationship building, release management, and opportunity sharing.
Manage education programs that help artists to accelerate their career growth.
Assist in catalog transfers and cross sell opportunities with TuneCore’s parent company, Believe.
Identify, alongside Believe, cross-stream opportunities for new and existing clients.
Represent TuneCore and immerse yourself further into the Hip Hop / R&B music community by attending conferences, events, and showcases, partnering with the Marketing teams to maximize reach and engagement.
Engage with music communities both on and off-line extolling the benefits of TuneCore.
Curate and manage a suite of data, key metrics and analytics, reviewed regularly, to establish a formula for account health and churn risk.
Additional special projects as needed.
5+ years experience working in the music industry preferably in distribution, artist management, or independent labels.
Strong knowledge and familiarity with Hip Hop / R&B music, artists, style, culture.
Excellent communications skills: written, verbal and interpersonal.
Must be an enthusiastic self starter with a proven track record of executing client retention programs and artist growth opportunities.
Extremely technologically savvy with both known platforms and tools, as well as picking up proprietary tech quickly.
Be highly motivated with the ability to solve problems creatively and quickly.
Excellent time management skills, with the ability to prioritize, multi-task and work under shifting deadlines.
Must be collaboration minded and comfortable working cross-functionally across varying organizational levels.
You should be able to demonstrate thoroughness, follow-up/follow-through, and attention to detail.
BA/BS Degree
Expert in digital distribution and the digital music space, and common issues facing music professionals.
Knowledge and experience in social media.
Demonstrated leadership ability and a track record of successful planning and execution.
Proactive, energetic attitude with a desire to work in a results-oriented environment.
Knowledge of music metadata preferred.
Equipment Operations:
Proficient in Microsoft Office, Google Suite, Slack
Experience with Jira, Asana, customer relationship manager platforms (Zendesk, Salesforce, etc.)
Experience with digital content management systems (iTunes Connect, Music Providers, etc.), data platforms (Chartmetrics, Tableau), and streaming platform artist portals, preferred
Direct Reports
This role does not have any direct reports
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Your Primary Collaborators:
Artist Support
Content Review
Operations
Artist & Partner Relations
Data Analytics
Brand Marketing
Marketing
International
Working At TuneCore
Our Values:
TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are fairness, expertise, respect and transparency. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.
We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving. Our goal is to make TuneCore an inspirational place that feels comfortable and familiar no matter how you look, where you call home, who you love, what you believe, or what’s on your playlist.
CSR Strategy: Shaping Music for Good
Our core values are put into action through Shaping Music for Good, Believe and TuneCore’s global corporate social responsibility strategy, integrated at all levels of the company and at the heart of our business model.
We strive to shape the music industry for good by building trusting relationships with artists and partners, investing in the growth and talent development of our local markets, and empowering our community to positively impact society. We work to achieve progress on our core priorities: gender equity, diversity, equity & inclusion, environmental sustainability, and wellness for our employees, artists, and industry partners.
Shapers Program
Employees have the opportunity to join the Shapers Program, a resource group made up of teammates who want to dedicate their time and skills to Shaping Music For Good initiatives. Shapers develop action plans, educate teammates, support the implementation of programs, and inspire action within the organization on causes and issues that align with TuneCore and Believe’s SMFG priorities.
BE THE CHANGE
As part of our commitment to gender equity in the industry, TuneCore and Believe partnered with leading marketing intelligence and consulting firm MIDiA Research in 2021 for a groundbreaking study on the underrepresentation of female creators in the music industry.
For the fourth annual study, BE THE CHANGE: Gender Equity in Music, MIDiA Research surveyed more than 4,100 members of the music industry—with a predominant focus on creators—in an effort to better understand their struggles and provide tangible strategies to help them overcome their challenges. Our intent for this study is to inspire meaningful change in the industry.
Recognition and Awards:
Fast Company’s 10 Most Innovative Companies in Music list (2023 & 2024)
Crain’s Best Places to Work in NYC (2022 & 2023)
Billboard Women in Music List: Andreea Gleeson, CEO (2023 & 2024)
Billboard Indie Power Players List: Andreea Gleeson, CEO (2021, 2022, 2023)
Billboard’s International Power Players List, Andreea Gleeson, CEO (2021, 2022, 2023, 2024)
Benefits & Perks:
At TuneCore we’re committed to the well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:
Paid Time Off including vacation, holidays, paid bereavement, unlimited paid sick days, and company-wide week off between Christmas and New Years—every employee needs time to take care of themselves and their family.
“Wellness Fridays” year-round (close at 1pm on Fridays)
Universal Paid Parental Leave for both parents – because we know your newest family member(s) deserve your undivided attention.
Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment – your health comes first.
401k match – an investment in your future.
Company wide events, outings and volunteer days – we have team spirit and know how to have fun!
Hybrid Work – employees have the option to work primarily remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies.
Learning and development opportunities and career development training – we believe in promoting and growing our leadership from within the company and proactively invest in our people.
Free distribution subscription for employees – so you can experience the magic of releasing music worldwide (and give us valuable feedback!).
TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.
As Business Development Executive you will share responsibility for delivering the b:electronic teams objectives to drive growth, deliver excellent service and maximise client value . You will source external prospects for b:electronic from your network of managers, labels, artists, songwriters and producers, using market analysis and strong interpersonal and sales skills. You will also work closely with Believe Music Regional teams to identify publishing and neighbouring rights opportunities from within the distribution client base. From initial discussions through to sign up, you will be able to identify client needs and negotiate the best fit products and solutions, whilst working with internal teams to exceed client expectations, ensuring maximum levels of retention, renewal and referral.
Job Description
Business Development
Research / Reporting
Development
Rock The Job
Hybrid remote working policy
Regular travel to Liverpool or London depending on base
Private Health Care
Pension plan
25 days annual leave, + 1 day for your birthday
Life assurance and long-term disability cover
Access a digital mental health and well-being platform
Tailor-made training and coaching program
Enhanced sickness pay and maternity/paternity cover
Must have the right to work in the UK, otherwise, the application will not be considered.
We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.
As an A&R manager, part of our Artist services team, your mission is to source, attract and sign new partners (artists and labels) in a constantly mutating environment.
You will work within our Artist services team in charge of selling distribution & marketing partnerships to a network of indie artists with passion, innovation, care, and transparency.
Your duties will include but not limited to the following
• Build contracts, control signings & advance payments.
• Monitor & update pipeline, analyse performances and provide reports.
• Follow market trends, analyse and build competitive offers for our partners.
• Identify new talents and build a pipeline of new artists.
• Pitch Believe AS services and build individual offers.
• Lead meetings with artists & management, calculate budgets and advocate offers before head office, negotiate best conditions resulting in win-win deals.
• Negotiate and signs deals with artists in collaboration with the Head of A&R.
– Fluent English is mandatory to succeed in your role as part of a global company. French can be a plus
– You have a passion for music and a first experience in the music industry
– You have the ability to work across a broad roster of artists
– You have a good understanding of data analysis and an experience in managing budgets
– You have proven communication skills and pay attention to details
SET THE TONE WITH US
Working at Believe means having individual and collective impact in a fast-growing company!
At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry.
We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world.
We have two hearts at Believe – our People and our Artists.
We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive.
ROCK THE JOB
Tailor-made training and coaching program
Remote working policy
A well-being program
Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist
SING IN HARMONY
Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.
Shaping Together: A Group-wide event focused on volunteerism and community impact
We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.
Our mission is to provide the best distribution services for independent labels and artists with passion, innovation, care, and transparency.
As an Account Manager – Label you will lead a portfolio of strategic clients and define with your manager the best solutions to maximize client satisfactions and services execution. You will also contribute to new client’s acquisition by implementing our sales strategy
Thanks to a perfect understanding of our products and client’s needs, a solid sales strategy, and an in-depth thinking of the music market you will be able to lead a team, achieve sales objectives and manage a portfolio of labels.
You will directly report into the Business Development – Senior Leader
Location: Chennai
Missions:
1. After Sales strategy and emerging artists / labels lookout
2. Services execution and management of a portfolio of labels
Preferred Skills:
Apply: Interested applicants can email their resumes at chandani.veera@believe.com or reach out to us at +91 9987373636.
Benefits @Believe:
#Flexibility – Just punch in leaves, not intime and out time
#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc
#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture
#Transperancy – engaged in secondary activity just disclose it to us
#Compensation – Tailor made flexi pay plan for tax saving
#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.
Disclosure:
Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.
1.The Artist distribution team management :
-Define objectives and missions and assess performance
-Organize the team missions accordingly to sales strategy
-Organize team meetings and build team cohesion
2.Lead the Artist distribution team to develop potential Artist :
-Sourcing the potential customers in China market
-Evaluate and establish contacts with potential independent artists
-Negotiate with customers and propose the best package
-Analyze and track sales performance and other related business processes
3. Work with LASD and associate with account manager to implement distribution services for Artists
-Manage content for artists and optimize content performance on the platform
-Coordinate with EMP Marketing teams to obtain the best platform resources for customers
-Listen and understand the real needs of customers with a quick response, constantly improve service quality
1. Have the same values with us: integrity and transparency
2. Artist development or copyright relevant experience.
3. Have excellent communication & presentation skills, and quick learning ability
4. Fluent English in reading and writing
5. Data and P&L minded.
1. Report to regional GM, The Taiwan distribution team management :
-Define objectives and missions and assess performance
-Organize the team missions accordingly to sales strategy
-Organize team meetings and build team cohesion
2. Lead the Taiwan distribution team to develop potential Label/Artist :
-Sourcing the potential customer in Taiwan market
-Evaluate and establish contacts with potential independent labels/artists
-Negotiate with customers and propose the best package
-Analyze and track sales performance and other related business processes
3. Lead the account manager to implement distribution services for Labels/Artists
-Manage content for labels/artists and optimize content performance on the platform
-Coordinate with regional and global EMP Marketing teams to obtain the best platform resources for customers
-Listen and understand the real needs of customers with a quick response, constantly improve service quality
1. Have the same values with us: integrity and transparency
2. People management experience
3. Have excellent communication & presentation skills, and quick learning ability
4. Fluent English in reading and writing
5. Data minded, sales experienced preferred.
Our mission is to provide the best distribution services for independent labels and artists with passion, innovation, care, and transparency.
As an Artist Relation Manager, you will lead and support the team in a constantly technological, strategical and mutating environment with changing processes and policies.
You will manage a portfolio of artists and execute our distribution services. You will make sure artists and their team will be satisfied of our distribution services.
In parallel, you will contribute to business development by identifying, sourcing and negotiating distribution deals with artists.
Thanks to a perfect understanding of our products and clients’ needs, a solid sales strategy, and an in-depth thinking of the music market you will be able to, achieve sales objectives and manage a portfolio of artists. You will directly report into the Head of Sales and Distribution Services.
Missions :
1. Sales strategy and artist lookout
· Support and execute the sales strategy
· Manage a Customer Relation Management dashboards
· Lead complex sales discussions with an innovative approach
· Analyze and keep track of sales performance
2. Services execution and management of a portfolio of Artists
· Manage of portfolio of artists and identify customer satisfaction KPIs
· Ensure cross-functional collaboration with the Head of Trade Marketing & Video Services to optimize flawless execution
· Escalate client feedback and contribute to overall services improvement
Qualifications & Required Skills:
· Proven track record in sales and negotiation
· Deep knowledge of the artists landscape
· Solid network in the music industry with a first experience in distribution
· Passionate about technology, data, analysis, reporting and artists / label development
· High verbal & written communication skills
· Languages: Arabic, English.
SET THE TONE WITH US
Working at Believe means having individual and collective impact in a fast-growing company!
At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry.
We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world.
We have two hearts at Believe – our People and our Artists.
We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive.
ROCK THE JOB
Well being advantages
Tailor-made training and coaching program
Remote working policy
A well-being program
Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist
SING IN HARMONY
CSR Advantages
Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.
We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.
Within the Label and Artists Solutions team, you will contribute to Believe’s success by acquiring new clients and implementing local sales strategy, designed with the Business Development Leader, through:
Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, martial or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.
As A&R Manager, your focus is on intensively maintaining your existing contacts in the scene, identifying the key drivers of music trends and continuously optimizing the deal options for the Artists. You have a spirit of optimism, you will identify up and coming talent across all relevant channels. You will also conduct transparent and fair contract negotiations with artists and labels, which include increasing the value for both sides as the top priority. With your vision you will not only occupy a key position in Believe portfolio, but also play a crucial role in shaping the Thai Regional music landscape.
Utilising your network, market analysis, business and artist relations, you will be able to source and identify artists who would be suitable for Artist Services. Carrying out first discussions with the artists and their management, you will be able to identify their needs and share the perfect offer with your Local Head of Artist Services. You will be in charge in the contract negotiation and coordinate the transfer of the artists to our project management team.
1. Identify Emerging to Top Artist at the earliest stage
2. Qualify Artists Services expectations, career projects and releases plans
3. Identify market trends and market dynamics and report to the management
Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.
Utilising your network, market analysis, business, label, and artist relations, you will be able to source and identify labels & artists. You would have the opportunity to develop your career by working cross-functionally with our international team across the globe, have access to the best-in-class innovative music technology products in the music industry.
As the Business Development person for Believe in Japan, you will define and implement the sourcing and acquisitions strategy for labels & artists. Carrying out first discussions with labels and artists and their management, you will identify their needs and share the perfect offer with our Local Head of Label & Artist Solutions. You will take and lead the contract negotiation.
If you are someone who like to be part of a new business launch in a fast-growing international company, don’t hesitate to apply and meet us!
Responsibilities:
1. Develop your Music Industry Network and Identify key labels & artists:
2. Qualify label & artist potential, tailor offer to prospects and close deals:
3. Identify Market Trends and market dynamics and report to management:
4. Alignment of clients and internal stakeholders:
To be successful in this role, we consider the following as critical skills:
Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.
