Contract Management – Senior Administrator

The Job

As part of the Contract and Account Management team, Believe is currently looking for a Contract Management – Senior Administrator based in India. Working within our international CAM team based in Luxembourg , the candidate will perform the following tasks in accordance with the established work rules and procedures for all Business Units which includes: 

  • Reviewing, validating, and electronically signing contracts, contractual annexes and amendments for LAS and Artist Services.
  • Checking producer data and legal entities in contracts as per KYC procedures.
  • Checking contractual terms and related approvals.
  • Act as business partner to support Sales teams in the contractual workflow (CLM and Ticketing Support).
  • Analysis and processing of contractual deviations from standard clauses.
  • First-level analysis of contract operability to ensure proper execution of the contractual commitments.
  • Manage the contractual workarounds by respecting SLA’s and committing to improve KPI’s and Signature lead times.
  • Management of contractual data in our back-office tools (Account settings, Royalty tool settings in « Details »).
  • Processing of ad-hoc requests to assist sales/legal teams (contract migration, amendment campaigns/correction of contractual data, onboardings etc.).

 

    Qualifications

    • Bachelor’s degree 
    • Keen interest in learning about music industry, new technologies, digital music platforms etc. 
    • Proactive and willing to improve process and tools. 
    • Organized, reliable, and independent. 
    • Motivated and curious, you know how to prioritize the work given. 
    • Team spirit 
    • Proficient using Microsoft Office and keen eyes on detailed information.
    • Fluency in English is mandatory, both written and spoken 
    • Knowing French would be a Big Plus. 

    Additional Information

    Benefits @Believe:

    #Flexibility – Just punch in leaves, not intime and out time

    #Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

    #Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

    #Transperancy – engaged in secondary activity just disclose it to us

    #Compensation – Tailor made flexi pay plan for tax saving

    #Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

     

    Disclosure:

    Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

    Manager, Fraud Prevention

    The Job

    The Manager, Fraud Prevention will liaise directly with TuneCore artists, TuneCore’s store partners, and a number of internal teams for all issues related to streaming and financial fraud. They will be responsible for managing the day-to-day operations of the Fraud Prevention team, and work collaboratively with TuneCore’s Legal, Product, Artist Support, and other Operations teams to ensure the integrity of our processes, policies, and procedures.

    Additionally, they will be responsible for assisting and leading activities around account investigations, abnormal or suspicious account activity relating to account takeover and distribution, monitoring streaming reports for trends of abuse, managing withdrawals, and chargebacks. 

    The ideal candidate should be a seasoned operations professional with demonstrated experience managing/leading teams and working directly with clients, and has a deep knowledge of process, policy, and procedure with experience in fraud or trust & safety in the music industry. They are a strategic thinker, but can also roll up their sleeves, dig in and support the team to get the job done.

    Salary Range: $85,000-90,000

    Specific Duties:

    • Identify trends and key insights to help minimize fraud, including but not limited to reports of artificial streaming or streaming fraud/abuse, suspicious account creation, copyright infringement.
    • Research investigate patterns to prevent unsanctioned activity.
    • Communicate with customers, partners, and third parties via email and phone regarding suspicious activity/inquiries, addressing issues with speed and efficiency and ensuring that queues in Zendesk are closely monitored.
    • Handle escalations and questions from Fraud Prevention Specialists.
    • Assist with reviewing customer withdrawal requests and evaluate withdrawals for suspicious and malicious activity.
    • Train new agents on fraud prevention and monitoring concepts and procedures, and work with management on developing and refining strategies to support organic growth with limited resources, increase efficiency of the team and processes, and expand our coverage to new products and needs.
    • Provide reporting on customer and product issues.
    • Work with a team on special projects as needed.
    • Report technical and communication issues in order to better service TuneCore artists.
    • Maintain accurate SOP documentation of all activity.
    • Perform other duties as assigned by management

    Knowledge/Certifications:

    • Strong proficiency with Excel and Google Sheets
    • Strong attention to detail
    • Ability to analyze trends and data
    • Very strong communications skills: written, verbal and interpersonal
    • Can manage time effectively and prioritize workload
    • Discerning eye and ear for audio and visual content and meticulous attention to detail
    • The ability to work well independently, and as part of a team
    • Understanding of the digital music industry, including familiarity with digital music services
    • Extensive music knowledge and a willingness to keep up to date with current music trends (i.e., will study the charts every Monday morning)
    • A self-starter and quick learner with a strong desire to excel and flexibility to succeed in innovative, sometimes ambiguous situations

    Additional Information

    Equipment Operations:

    • Zendesk
    • SQL
    • Various store CMS platforms (Spotify, YouTube, iTunes, etc.)
    • Google Suite
    • Microsoft Suite
    • Tableau
    • Various payment processors (Braintree, PayPal, etc.)
    • Slack
    • Jira

    Direct Reports

    Yes

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

    • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to fingers, handle or feel; and reach with hands and arms.
    • This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

     

    Relations with Others:

    • Artist Support
    • Operations
    • Artist & Partner Relations
    • Finance
    • Product
    • Technology

    Qualifications

    • 3+ years of experience working in a Fraud Prevention, Fraud Detection, or Trust & Safety role.
    • 1-2 years of experience leading and developing high-functioning teams.
    • Experience building and executing against team goals.
    • Experience with structural process analysis and problem-solving.
    • At least one year of experience working in an office and/or customer service in-person, via telephone, and/or via email.

    Education:

    • BA/BS preferred.

    Additional Information

    Our Values:  

    TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are respect, expertise, fairness, and transparency and our values include collaboration and innovation. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.  

     

    We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving. Our goal is to make TuneCore an inspirational place that feels comfortable and familiar no matter how you look, where you call home, who you love, what you believe, or what’s on your playlist. 

    CSR Strategy: Shaping Music for Good 

    Our core values are put into action through Shaping Music for Good, Believe and TuneCore’s global corporate social responsibility strategy, integrated at all levels of the company and at the heart of our business model.   

     We strive to shape the music industry for good by building trusting relationships with artists and partners, investing in the growth and talent development of our local markets, and empowering our community to positively impact society. We work to achieve progress on our core priorities: gender equity, diversity, equity & inclusion, environmental sustainability, and wellness for our employees, artists, and industry partners.  

    Shapers Program 
    Employees have the opportunity to join the Shapers Program, a resource group made up of teammates who want to dedicate their time and skills to Shaping Music For Good initiatives.  Shapers develop action plans, educate teammates, support the implementation of programs, and inspire action within the organization on causes and issues that align with TuneCore and Believe’s SMFG priorities.  

    BE THE CHANGE 

    As part of our commitment to gender equity in the industry, TuneCore and Believe partnered with leading entertainment and media analysis research firm MIDiA Research in 2021 for a groundbreaking study on the underrepresentation of female creators in the music industry.  

    For the third annual study, BE THE CHANGE: Gender Equality in Music, Believe and TuneCore engaged entertainment data and insights company Luminate to lead the research for the study and expand its scope. With over 1600 respondents from 109 countries, this year’s study includes an increased focus on global reach and adopts an intersectional approach that accounts for respondents’ ethnicity, sexual orientation, disability status, parental status, location, and age among other factors.  

    Our intent for this study is to inspire meaningful change in the industry. 

    Recognition and Awards: 

    2023: 

    • Fast Company’s 10 Most Innovative Companies in Music list (#3, Music Category) 

    • Billboard Women in Music List: Andreea Gleeson, CEO 

    • Billboard Indie Power Players List: Andreea Gleeson, CEO 

    • Billboard’s International Power Players List, Andreea Gleeson, CEO 

      

    2022: 

    • Top 50 Crain’s Best Places to Work in NYC 

    • Music Week’s International Woman of the Year: Andreea Gleeson, CEO 

    • Variety’s New York Women’s Impact Report: Andreea Gleeson, CEO 

    • Billboard Indie Power Players List: Andreea Gleeson, CEO 

    • Billboard’s International Power Players List, Andreea Gleeson, CEO 

     

    2021: 

    • Billboard 2021 International Power Players List: Andreea Gleeson, CEO 

    • Billboard 2021 Indie Power Players List: Andreea Gleeson, CEO and Matt Barrington, Chief Financial & Strategy Officer 

     

    Benefits & Perks: At TuneCore we’re committed to the well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to: 

     

    • Paid Time Off including vacation, holidays, paid bereavement, and unlimited paid sick days, “Wellness Fridays” year-round (close at 1pm on Fridays), week-long company-wide week off between Christmas and New Years – every employee needs time to take care of themselves and their family. 

    • Universal Paid Parental Leave for both parents – because we know your newest family member(s) deserve your undivided attention. 

    • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment – Your health comes first. 

    • 401k match – an investment in your future. 

    • Student loan repayment program 

    • Company wide events, outings and volunteer days – we have team spirit and know how to have fun! 

    • Hybrid Work – employees have the option to work predominantly remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies. 

    • Learning and development opportunities and career development trainings – We believe in promoting and growing our leadership from within the company and proactively invest in our people. 

    • Exclusive employee free distribution subscription – to ensure you experience the magic of releasing music worldwide (and give us valued feedback!). 

    • Free concert tickets to TuneCore artist’s shows – Giving our teams a front row seat to the music we distribute worldwide and support our incredible artists while we’re at it. 

     

    TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines. 

     

      

    Right & catalog protection administrator

    The Job

    We are looking to hire a Content Infringement Operations team member in TuneCore to deal with Video right infringements and conflict situations related to our Video catalogue on « Meta » (Facebook/Instagram). This role involves both protecting our Labels & Artists rights and limiting legal risk across digital services with reinforcing our processes and controls. The position will be based in the Mumbai office and is part of the Rights Operations Department of TuneCore. The candidate would be expected to perform the below tasks:

    • Follow up on various Claims like third party, disputes, appealed, potential assigned to TuneCore by Meta
    • Addressing strikes issues
    • Rights audit of our catalogue to detect rights infringement and Content ID misuse 
    • Meta Whitelisting
    • Customer care, support and troubleshooting with our TuneCore clients on operational & rights issues 
    • Resolving conflict situations
    • Ensure that Believe respects all the KPI’s and SLA’s

    Qualifications

    • Bachelors/Master degree 
    • Having relevant experience in the areas of YT Infringement
    • Knowing to handle META CMS is a big plus
    • Written and spoken English with good communication skills mandatory
    • Digital friendly Knowledge about music rights management 
    • Organized, reliable, proactive, disciplined, and independent 
    • Team Player, multitasker with excellent time management and organizational skills
    • Motivated and curious

    Additional Information

    Additional information

    Benefits @Believe:

    #Flexibility – Just punch in leaves, not intime and out time

    #Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

    #Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

    #Transperancy – engaged in secondary activity just disclose it to us

    #Compensation – Tailor made flexi pay plan for tax saving

    #Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

    Disclosure:

    Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

    Legal Counsel (m/w/d)

    The Job

    Zum nächstmöglichen Zeitpunkt suchen wir am Standort Hamburg, Berlin oder Köln einen Legal Counsel (m/w/d). Die Stelle ist auf 12 Monate befristet!

    • Als Legal Counsel der Believe Germany Gruppe berätst Du unsere Teams Artist Services & Distribution, Repertoire & Development, Labelmanagement und Finance bei der Anbahnung neuer Vertriebsverträge
    • Dabei bist Du in der Gestaltung, der Verhandlung und Prüfung von Verträgen und Vertragselementen ein zuverlässiger Sparringspartner
    • Damit unsere Verträge einerseits rechtssicher aber andererseits konsequent customer-centric sind, bist Du ebenfalls für die Dokumentation sogenannter Dealbreaker & Diskussionspunkte im Rahmen der Vertragsverhandlungen verantwortlich
    • Außerdem entwirfst, prüfst, verhandelst und erläuterst Du sonstige operative Verträge (Künstler*Innenverträge/Bandübernahmeverträge, Vertriebsverträge) für die gesamte Believe Germany Gruppe
    • Für deine Kolleg*Innen bist Du auch in allgemeinen rechtlichen Anfragen da 
      • Information und Erläuterung der Vertragsinhalte bei Rückfragen und Beantwortung allgemeiner rechtlicher Anfragen aus den jeweiligen Fachabteilungen
    • Archivierung der abgeschlossenen Verträge

     

    Qualifications

     

    • Du bist Volljurist*in (m/w/d) mit einem überdurchschnittlichen Examen, Schwerpunk Vertrags- und Wirtschaftsrecht
    • Du hast einschlägige Erfahrung in einer international ausgerichteten Anwaltskanzlei, einem international agierenden Wirtschaftsunternehmen aus der Medienbranche sammeln können; idealerweise in der Musikindustrie oder dem Verlagswesen
    • Sehr gute Kenntnisse in den Bereichen Vertragsprüfung und -gestaltung, Urheberrecht und Lizensierung
    • Erfahrung in der Prüfung & Verhandlung von komplexen (Dienstleistungs-, Lizenz-) Verträgen
    • Sehr gute Deutsch- und Englischkenntnisse; weitere europäische Fremdsprachenkenntnisse sind von Vorteil
    • Du passt deine Kommunikation spielerisch Deiner Zielgruppe an, bist stark in der Verhandlung und Argumentation; hast ein Auge für Details
    • Du arbeitest selbstständig und bist in der Lage Dich schnell in neue Fragestellungen und Themengebiete einzudenken

    Additional Information

    Du bist motiviert, kommunikativ, musikinteressiert, arbeitest strukturiert und schätzt einen kreativen Austausch im Team? Dann freuen wir uns auf Deine Bewerbung!

    KONTAKT: 

    Bei Fragen oder wenn Du noch mehr Infos zur Stelle haben möchtest, komme gerne auf unser Recruiting-Team (recruiting.germany@believe.com) zu. 

    Das bieten wir Dir: 

    • Work-Life-Balance: Flexible Arbeitszeiten, anpassungsfähiges Modell für Büro- und Remote-Arbeit und bis zu 20 Tage Workation innerhalb der EU.
    • Mobilität: Sei bundesweit mobil mit einem subventionierten Deutschland Ticket oder nutze unsere Möglichkeit ein Fahrrad via Jobrad zu leasen.
    • Gesundheit am Arbeitsplatz: Physische und mentale Gesundheit sind uns wichtig. Vergünstigte Sportmitgliedschaften (Urban Sports Club) und Zugang zu privaten Sitzungen mit professionellen Psychologen in Kooperation mit Eutelmed und Fürstenberg. 
    • Shopping: Nutze das vielfältige Angebot und die Aktionen unseres Partners Mitarbeitervorteile.de.  
    • Soziales Engagement: Vielfalt fördern und sich für eine faire, tolerante und sozial nachhaltige Gesellschaft innerhalb des Unternehmens einsetzen. 
    • Unsere Unternehmenskultur: Offenheit und Inklusion stehen im Mittelpunkt, basierend auf den Werten Respekt, Fairness und Transparenz. Arbeit und Spaß gehen Hand in Hand. 
    • Entwicklungsmöglichkeiten: Spannende Aufgaben, kreative Freiheit und langfristige Karriereperspektiven in einem wachsenden internationalen Unternehmen. Jährliche Entwicklungsgespräche, kostenfreie E-Learning-Lösungen und individuelle Weiterbildungsoptionen. 

    Gleiche Chancen für alle: Wir setzen uns für eine vielfältige und inklusive Kultur ein, die die besten Talente anzieht und unsere Vision vorantreibt. Wir heißen ausdrücklich Kandidat*innen jeder Religion, Herkunft, Geschlechtsidentität, sexueller Orientierung, Alter oder Familienstand willkommen. 

    Bewirb Dich einfach, selbst wenn Du nicht alle Erwartungen erfüllst. Studien zeigen, dass sich durchschnittlich mehr Männer auf einen Job bewerben, wenn sie 60% der Erwartungen erfüllen, während Frauen / nicht-binäre Personen sich nur bewerben, wenn sie eine höhere Prozentzahl erfüllen. Lass uns Dich kennenlernen und sehen, was Du mitbringst!

    Senior M&A Lawyer (H/F)

    The Job

    Dans un contexte de forte croissance en France comme à l’international et sous la responsabilité du Head of M&A et en « dotted line » avec la Direction Juridique Groupe, le Senior M&A Lawyer participera à la politique M&A du Groupe et prendra en charge l’ensemble des problématiques juridiques relatives à la croissance externe de Believe, en ce compris : 

    –  Participation aux négociations d’acquisitions de sociétés et de projets de joint-ventures ;

    –  Support expert juridique dédié à l’équipe M&A ;

    –  Négociation, rédaction et revue de tous types de contrats et de documents relatifs aux opérations de M&A (contrats d’acquisition, pactes d’actionnaires, lettres d’intention, accords de confidentialité, GAP, etc.) ;

    –  Préparation de la documentation corporate et gouvernance (conseil d’administration, etc.) en lien avec ces projets M&A ;

    –  Assistance au closing et gestion du suivi post-closing telles que la mise en jeu des garanties, les contentieux M&A, etc. ;

    –  Accompagnement des services support et opérationnels dans les Business Units concernées, en vue de l’intégration des nouvelles entités ;

    –  Coordination des relations avec les conseils extérieurs et suivi de leurs travaux.

    Le Senior M&A lawyer veillera également au respect des règles et des procédures internes, ainsi qu’aux principes de gouvernance du Groupe.

    Qualifications

    Doté(e) d’une solide formation juridique universitaire (Master 2, obtention du CAPA souhaitée), vous disposez de connaissances approfondies en droit des affaires, et tout particulièrement en M&A, et potentiellement en droit du financement.

    Vous avez déjà une expérience d’au moins 5 ans au sein de directions juridiques et/ou cabinets d’avocats et vous avez évolué dans un environnement international.

    Vous avez une expérience solide de gestion des dossiers M&A de bout en bout (de la structuration au post-closing) en coordination avec les autres fonctions (M&A, Finance, Opérations, etc.).

    Vous appréciez travailler en équipe, et avez de bonnes aptitudes relationnelles et commerciales.

    Additional Information

    SET THE TONE WITH US

    • Chez Believe, nous avons deux cœurs : nos collaborateurs et nos artistes.​
    • Nous croyons en la force de nos collaborateurs, qui s’épanouissent chaque jour en développant leur potentiel… Notre objectif est d’offrir à nos collaborateurs le meilleur environnement possible pour qu’ils puissent s’épanouir.​

    ROCK THE JOB ​

    • Programme de formation et de coaching sur-mesure ​

    • Une politique de télétravail​

    • Un programme de bien-être « Pauses » avec de nombreuses activités et animations​

    • Accès à Eutelmed, la plateforme numérique de santé mentale et de bien-être qui permet de parler à un psychologue expérimenté​

    • Un restaurant d’entreprise sain et éco-responsable​

    • Une assurance santé individuelle ou familiale​

    • Avantages CE ​

    • Un rooftop​

    • Une salle de sport avec des cours gratuits​

    SING IN HARMONY ​

    • Programme Ambassadeur : la possibilité pour tous les Believers de participer à des initiatives de bénévolat afin d’avoir un impact positif sur la diversité, l’équité et l’inclusion (DEI), le bien-être et la planète.​

    • Mise en place du Forfait mobilité durable: remboursement jusqu’à 600€ des frais de transport en commun/avec une faible empreinte carbone.​

    • Congé 2nd parent de 5 jours calendaires rémunérés à 100% (en plus du congé légal paternité ou du congé d’adoption, nous ne l’attribuons pas au congé maternité)​

    Believe s’engage à garantir l’égalité des chances en matière d’emploi, sans tenir compte de l’origine, du genre, de l’âge, de l’orientation sexuelle, de la religion ou de l’état de santé.

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