Customer Reporting Specialist

The Job

Believe is looking to hire a Customer Reporting Specialist team member to deal with Customer reporting to both Believe’s artists and labels in LAS (Labels and Artist’s solutions). The position will be based in the Mumbai office and is part of the Finance Operations Department, reporting to the Finance Operations Senior Leader in Believe Mumbai office and working closely with customer reporting team based in France office. The member would work with the objective of operating payments to all labels and artists worldwide, with high quality of service.

The candidate would be expected to perform the Level 2 support in which the daily missions would include:

  • Management of the entry, monitoring, and control of the royalty amounts of advances contractually offered to our producers (Labels and artists) in the tools.
  • Handling complaints and/or questions from our clients about their royalty statements (royalties and advances)
  • Coordinate and Make sure to identify the source of problems with the help of other departments (Contracts, Supply Chain, Tech, Accounting, Management Control)
  • Able to do detailed analysis of royalty reports using tools such as CSV, Excel, EM Editor to calculate and make adjustments if and wherever necessary.
  • Daily assisting the Level 1 support team in English Language (French will be a Plus), in compliance with the defined SLAs by central customer reporting team.
  • In charge of communicating the statuses to the label managers or the level 1 support team so that they can respond to customers.
  • Participate in the contribution of the production of monthly KPIs and in the deployment and evolution of the internal systems for finance operations.


The candidate is expected to have the below qualifications:

  • Bachelor’s degree in finance, Accounting, or a related field.
  • Minimum of 5+ years of experience preferably in finance operations domain
  • Previous experience in a management consulting firm or any project department within a Tech or Media company would be preferred.  
  • Previous experience in Change management (act a facilitator on a day-to-day basis)  
  • Strong proven skills on Microsoft Excel and PowerPoint.
  • Strong analytical and communication skills.
  • Ability to work collaboratively in a team and handle multiple tasks simultaneously.
  • Fluency in English mandatory, Excellent written and verbal communication skills  
  • Curiosity for the Tech & Media industries  

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.



Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

Senior Insights Analyst – Publishing

The Job

Reporting to: Head of Insights

Department Objectives

The Insights Team lead on the continuous development and innovation of data resources and analytical capabilities, as well as establishing a working knowledge base for the wider business to ensure a single point of access to key information at every level of operation.

Job Summary

Reporting into the Head of Insights, the Senior Insights Analyst will work within the Insights team to provide the business with data and insights on clients, suppliers and internal activity to shape services and strategy and support continuous improvement across the business.

This role is critical to the delivery and development of our research and insights internally, and externally, and in supporting our commercial offering, competitive positioning, and business strategy.

Job Description

  • Responsible for managing and tracking ad hoc data and analytics requests into the Insights Team; ensuring stakeholders at all levels are kept informed on the progress and any risks and issues clearly communicated.
  • Act as the project lead on select Insights projects particularly focused around supporting operational excellence across the business.
  • Work across the business to help establish data driven KPIs to assess company performance and empower teams and individuals with relevant insights to drive decision making and support continuous improvement.
  • Contribute to the development and maintenance of a suite of enterprise reports and dashboards to improve availability and transparency of information across the business.
  • Collaborate with the whole business to translate business problems and strategic requirements into actionable Insights objectives.
  • Strive for maximum automation, standardisation and utilisation of reporting and insights in an easily digestible format.
  • Represent Sentric at industry events and seek opportunities to collaborate with the wider Music Industry on data issues and initiatives.
  • Potential for the role to expand to include line management responsibilities for junior analysts as the team expands.


  • Proven experience within a data analysis role, ideally within the music publishing industry.
  • Detailed understanding of music publishing copyright processes and related data would be desirable
  • Keen eye for detail
  • Results orientated.
  • Proven technical and problem solving skills.
  • The ability to present complex ideas in a clear and engaging manner.
  • Proven experience managing multiple projects and delivering to deadlines.
  • Experience querying and extracting data from large and complex datasets using SQL
  • Working knowledge of BI solutions and data visualisation tools (PowerBI/Tableau/Looker)
  • Familiarity with Python or similar programming language would be desirable.

Additional Information


We have two hearts at Believe – our People and our Artists. 

We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our employees with the best environment to thrive. 


  • Hybrid working
  • Private Health Care
  • Pension plan
  • 25 days annual leave, + 1 day for your birthday
  • Life assurance and long-term disability cover  
  • Access a digital mental health and well-being platform
  • Tailor-made training and coaching program
  • Enhanced sickness pay and maternity/paternity cover


  • Ambassador program: an employee volunteering initiative dedicated to all employees interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies

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