Believe is looking for a Customer Care & Support Specialist for a permanent contract.
Integrated into the Customer Care & Support department, you will be the main point of contact of our customers (Producers, Labels, Artistes) to solve their issues and requests.
Your main role and responsibilities are:
Minimum 2 years experience in online customer service with excellent communication skills with Care, Respect, and Empathy.
Passionate about technology. Familiarity with the music industry and digital platforms is an advantage.
We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.
Set the tone with us
Working at Believe means having individual and collective impact in a fast-growing company!
At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry.
We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world.
We have two hearts at Believe – our People and our Artists.
We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive.
ROCK THE JOB
Tailor-made training and coaching program
Remote working policy
A wellness program « Pauses » with many activities and animations in-house
Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist
A healthy and eco-responsible company restaurant
Individual or family health insurance
CSE benefits
A rooftop
A gym with free classes
SING IN HARMONY
Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.
Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint
5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)
Local Customer Support is the major point of contract for our Customers. You will use our ticketing tool (Salesforce) to handle a daily number of request and achieve mission by providing timely, qualitative and innovative answers with care and transparency, using a high level of communication skills. You will also have to contribute to team effort to maintain high customer satisfaction and excellent standards service.
Job Duties:
Believe is seeking a Customer Care & Support Specialist based in Lebanon. You will be the main point of contact for our MENA customers (Labels & Artists), addressing their issues and requests.
Main Roles and Responsibilities:
Resolve issues related to content, royalties, reporting, and copyright, ensuring compliance with SLAs.
Maintain high customer satisfaction.
Onboard and train Artists and Labels on Believe’s tools.
Contribute to the Support knowledge base for client autonomy.
Communicate regularly with Sales teams.
Collaborate with Finance, Content, Product, and Contracts & Rights teams.
Monitor and escalate customer feedback as needed.
Qualifications:
Minimum 2 years experience in online customer service.
Excellent communication skills with Care, Respect, and Empathy.
Strong problem-solving abilities.
Good product knowledge.
Passionate about technology.
Experience with Salesforce is a plus.
Fluent in Arabic, French, and English.
Proficient in Microsoft Office (Excel, Word, etc.).
Strong organizational skills and attention to detail.
Ability to manage multiple tasks effectively.
Familiarity with the music industry and digital platforms is an advantage.
Join us at Believe to support and empower artists and labels across the MENA region.
SET THE TONE WITH US
Working at Believe means having individual and collective impact in a fast-growing company!
At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry.
We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world.
We have two hearts at Believe – our People and our Artists.
We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive.
ROCK THE JOB
Well being advantages
Tailor-made training and coaching program
Remote working policy
A well-being program
Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist
SING IN HARMONY
CSR Advantages
Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.
We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.
