Operations – Data Specialist

The Job

The Central Operations team based in India is looking for a passionate Data Analytics Specialist. The role will be a part of the operations team, which is in charge of the content ingestion, validation, delivery, rights infringement, legal claims etc. of all audio/video content from the artists and labels to the various streaming and download platforms (YouTube, Spotify, Apple, Deezer, Amazon…). The content must be Compliant with the standards and rules specified by the Top DSPs, and it is imperative to ensure optimum distribution for artists, enabling them to benefit from competitive advantages and avoiding penalties for Believe. Data specialist responsibilities include conducting full lifecycle analysis of content delivered, rejected basis the compliance and guidelines, and turn this information into insights for business decisions basis operational performance of the content. They will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements. This position will be reporting to the Senior Lead of Operations in India.

The responsibility for the role includes (but not limited to) are:

  • Maintaining our top status with Preferred Partnership Program (PPP):
    • Perform, each month, sanity checks on DSP scorecards to ensure that they are correct and provide clear demonstrations of any miscalculations to help us contest any errors.
    • Facilitate the work of operation teams by implementing monitoring tools and automated data comparisons (for catalogue assessment for example)
    • Implements tracking dashboard and controlling tools to assess the content quality in our database and anticipate scorecard results.
  • Reporting and analysis:
    • Support supply chain teams by performing reporting and analysis of tickets or legal claims received by the DSPs.
    • Help us set up a dashboard by BU to support our exchanges with the BUs by highlighting with figures and KPIs recurring problems
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality amongst the team
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Identify, analyse, and interpret trends or patterns in complex data sets
  • Filter and “clean” data by reviewing performance indicators to locate and correct code problems
  • Work with management to prioritize business and information needs
  • Locate and define new process improvement opportunities

Qualifications

  • Bachelor’s degree in data, accounting or related field
  • Proven working experience of at least 3 years as a Data Analyst or specialist
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Technical expertise regarding data models, database design development, data mining and segmentation techniques
  • Knowledge of statistics and experience using statistical packages for analysing datasets (Excel, Power BI etc)
  • Adept at queries, report writing and presenting findings
  • Proficient in excel and Power BI is a must.
  • Previous experience in Change management (act a facilitator on a day-to-day basis) 
  • Strong analytical and communication skills.
  • Ability to work collaboratively in a cross functional team and handle multiple tasks simultaneously.
  • Fluency in English mandatory, Excellent written and verbal communication skills 
  • Curiosity for the Tech & Media industries

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

TuneCore – Content Quality Administrator

The Job

As part of its Content Operations business, Believe’s TuneCore Service is currently looking for a Content Quality Administrator of TuneCore for India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of TuneCore which includes:

  • Ensure Quality checks for all responses of tickets (mails and responses) to the TuneCore artists which is done via Zendesk software.
  • Ensure to improve the Ticket satisfaction score and rating that is done for the artists.
  • Ensure proper coordination with the central team of Believe and TuneCore for the release validation process.
  • Ensure on time customer support for all the client in TC with relevant solutions following the SLA.
  • Research and find patterns to prevent unsatisfied rating and activity of Zendesk ticketed replies to the artists.
  • Investigate potential occurrences of unsatisfied tickets and activity and report to management.
  • Provide reporting on customer and product issues.

In addition to it, Believe’s TuneCore Service’s mission is to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence.

    Qualifications

    • Bachelor’s Degree
    • Keen interest in music industry, new technologies, digital music platforms etc.
    • Should have been mandatorily working on Zendesk with minimum of 2-3 years.
    • Good communication skills
    • Experienced in Customer support and reporting.
    • Proactive and willing to improve process and tools.
    • Organized, reliable and independent.
    • Motivated and curious, you know how to prioritize the work given.
    • Team spirit
    • Proficient using Microsoft Office
    • Fluency in English is mandatory, both written and spoken
    • Strong attention to detail
    • Understand the importance of good customer service.
    • Extensive music knowledge (US & International) and/or a willingness to keep up to date with current music.

    Additional Information

    Benefits @Believe:

    #Flexibility – Just punch in leaves, not intime and out time

    #Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

    #Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

    #Transperancy – engaged in secondary activity just disclose it to us

    #Compensation – Tailor made flexi pay plan for tax saving

    #Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

     

    Disclosure:

    Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

    Content Quality – Allemand/Italien (H/F/N)

    The Job

    Rattaché au Superviseur de la qualité du contenu, le candidat sera garant de la qualité des fichiers audio (et de leur métadonnées) distribués sur les plateformes de téléchargement et de streaming pour tous les contenus en italien et allemand.

    Vous serez responsable de:

    • La collecte des fichiers audio et vidéo ainsi que de leurs métadonnées auprès de nos nos Clients (Labels et Artistes),
    • La vérification de la qualité des éléments reçus de nos clients, en s’assurant qu’ils répondent aux besoins internes et externes, et qu’ils respectent les lois en vigueur en Italie et en Allemagne,
    • La validation des contenus dans le respect de nos SLA internes,
    • La gestion des problèmes remontés par les plateformes (Apple, Spotify, YouTube, Deezer…),
    • La relation avec les équipes commerciales des pays concernés lors des mises en ligne des sorties majeures de leur répertoire.

     

    Qualifications

    Chez Believe, notre leitmotiv est simple : ouverture d’esprit, passion et implication !

    Lors de vos expériences professionnelles vous avez développé des compétences telles que :

    • rigueur,
    • sens du détails,
    • forte capacité d’adaptation dans un environnement international évoluant rapidement !

    Vous parlez nativement ou êtes bilingue en italien et en allemand,aussi bien à l’écrit qu’à l’oral.

    Vous avez une très bonne expression écrite et orale + parfaite syntaxe (orthographe, grammaire) dans ces 2 langues.

    Vous êtes à l’aise techniquement les outils digitaux et le fonctionnement d’internet et votre connaissance du milieu russe de la musique serait appréciée  

    Additional Information

    Believe s’engage à garantir l’égalité des chances en matière d’emploi, sans tenir compte de l’origine, du genre, de l’âge, de l’orientation sexuelle, de la religion ou de l’état de santé.​

    SET THE TONE WITH US

    Chez Believe, nous avons deux cœurs : nos collaborateurs et nos artistes.​

    Nous croyons en la force de nos collaborateurs, qui s’épanouissent chaque jour en développant leur potentiel… Notre objectif est d’offrir à nos collaborateurs le meilleur environnement possible pour qu’ils puissent s’épanouir.​

    ROCK THE JOB ​

    • ​Programme de formation et de coaching sur mesure ​
    • Une politique de télétravail​

    • Un programme de bien-être « Pauses » avec de nombreuses activités et animations en interne​

    • Accès à Eutelmed, la plateforme numérique de santé mentale et de bien-être qui permet de parler à un psychologue expérimenté​

    • Un restaurant d’entreprise sain et éco-responsable​

    • Une assurance santé individuelle ou familiale​

    • Avantages CE ​

    • Un rooftop​

    • Une salle de sport avec des cours gratuits​

    ​SING IN HARMONY ​

    • ​Des groupes d’ambassadeurs pour s’engager sur la réduction de l’empreinte carbone et environnementale de Believe et l’équité professionnelle Femme/Homme.​
    • Mise en place du Forfait mobilité durable: remboursement jusqu’à 600€ des frais de transport en commun/avec une faible empreinte carbone.​

    • Congé 2nd parent de 5 jours calendaires rémunérés à 100% (en plus du congé légal paternité ou du congé d’adoption, nous ne l’attribuons pas au congé maternité)

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