TuneCore Services – Content Quality Assurance – Senior Administrator

The Job

As part of its Content Operations business, Believe’s TuneCore Service is currently looking for a Content Quality Assurance Senior Administrator of TuneCore based in Mumbai, India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on the music content of TuneCore which includes:

  • Conduct quality checks on all ticket responses (emails and replies) provided to TuneCore artists using Zendesk software.
  • Monitor Positive and Negative rated Tickets.
  • Ensure to improve positive Customer satisfaction score.
  • Collaborate with different departments to understand and address specific quality control needs.
  • Regularly examine TuneCore releases to gain an understanding of the TuneCore Content Management System (CMS).
  • Stay updated with the latest DSP guidelines.
  • Research and find patterns to prevent unsatisfied ratings and activity of Zendesk ticketed replies to the artists.
  • Investigate potential occurrences of unsatisfied tickets and activity and report to management.
  • Maintain a detailed report of the releases that went through the QC process.

Qualifications

  • Keen interest in music industry, new technologies, digital music platforms etc.
  • Should have been mandatorily working on Zendesk with a minimum of 2-3 years.
  • Good Analytical Skill.
  • Good communication skills
  • Experienced in Customer support and reporting.
  • Proactive and willing to improve process and tools.
  • Organized, reliable and independent.
  • Motivated and curious, you know how to prioritize the work given.
  • Team spirit
  • Proficient using Microsoft Office
  • Fluency in English is mandatory, both written and spoken
  • Strong attention to detail
  • Understand the importance of good customer service.
  • Extensive music knowledge (US & International) and/or a willingness to keep up to date with current music.

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

 

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

TuneCore Services – Content Quality Administrator

The Job

As part of its Content Operations business, Believe’s TuneCore Service is currently looking for a Content Quality Administrator of TuneCore based in Mumbai, India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of TuneCore which includes:

  • Responsible for validating and processing all releases within the specified timeline as per the stores guidelines, ensuring that all commercial priority content is processed.
  • Knowledge of song metadata essential details like genre, artists, cover art, lyrics & album information.
  • Implement quality checks for all ticket responses (emails and replies) to TuneCore artists using Zendesk software.
  • Ensure on-time customer support for all the clients in TuneCore with relevant solutions following the SLA.
  • Keen interest in the music industry, new technologies, digital music platforms etc.

 

Qualifications

  • Bachelor’s Degree
  • Keen interest in music industry, new technologies, digital music platforms etc.
  • Should have been mandatorily working on Zendesk with minimum of 1-2 years.
  • Good communication skills
  • Experienced in Customer support and reporting.
  • Proactive and willing to improve process and tools.
  • Organized, reliable and independent.
  • Motivated and curious, you know how to prioritize the work given.
  • Collaborative team player, as they will be an integral part of a large team.
  • Proficient using Microsoft Office
  • Fluency in English is mandatory, both written and spoken
  • Strong attention to detail
  • Understand the importance of good customer service.
  • Extensive music knowledge (US & International) and/or a willingness to keep up to date with current music.

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

Content Administrator

The Job

Job Description – 

As part of its Video Content Operations business, Believe Distribution Services is currently looking for a member in India. Working within our international Video Ops team, the candidate will perform the following tasks:

Working within our international Video Operations team, the candidate will perform the following tasks:

– Customer Care & Support to Sales Team to guarantee Believe distribution level of services w.r.t. Video Services

– Reviewing videos with respect to YT guidelines

– Basic knowledge of YouTube

– Process optimization & improvement in overall Operation process

– Content audit on YT channels

– Content Compliance w.r.t YouTube policies

– Monthly reporting of the tasks in charge

During your past experience, you are expected to have developed the following skills:

– Strong communication with respect and empathy

– Attention to detail & decision making 

– Quick learner & capacity to resolve problems

– Should have good work investigation skills

– Should be digital friendly & self-motivated individual

– Organized, Reliable & Independent

– Should be able to take task ownership

– Proactive and willing to improve process and tools

Qualifications

Graduate – Passionate about digital and technology

YouTube Certification – Preferred

Experience in the music or video industry is an added advantage

Excellent written and oral communication – English

Should have minimum 1 year work experience in media

Basic YouTube CMS knowledge (Music CMS preferred) 

Qualifications

  • Graduate – Passionate about digital and technology
  • YouTube Certification – Preferred
  • Experience in the music or video industry is an added advantage
  • Excellent written and oral communication – English
  • Should have minimum 1 year work experience in media
  • Basic YouTube CMS knowledge (Music CMS preferred) 

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

Content Quality – Senior Administrator

The Job

As part of its Content Operations business, Believe is currently looking for a Content Senior Administrator for validating thier music Content. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of english music which includes:

  • Validate digital music metadata content, in accordance with the rules outlined by iTunes and other international digital music stores (training will be given)
  • Check and verify all metadata submitted by labels and artists
  • Ensuring that the content is processed as soon as it is submitted by the labels/artists respecting the release date of the submitted releases
  • Ensure the quality check of the release which includes metadata and thumbnail guidelines to be adhered while processing the releases
  • Ensure proper coordination with the central team of Believe for the release validation process
     

In addition to it, Believe’s TuneCore Service’s mission is to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence.

Qualifications

  • Bachelor’s degree
  • Keen interest in music industry, new technologies, digital music platforms etc.
  • Proactive and willing to improve process and tools
  • Organised, reliable and independent
  • Motivated and curious, you know how to prioritize the work given
  • Team spirit
  • Proficient using Microsoft Office
  • Fluency in English is mandatory, both written and spoken

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

 

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

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