Content Quality Senior Administrator

The Job

As part of its Content Operations business, Believe’s TuneCore Service is currently looking for a Content Quality Senior Administrator of TuneCore for India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of TuneCore which includes:

  • Ensure Quality checks for all responses of tickets (mails and responses) to the TuneCore artists which is done via Zendesk software.
  • Ensure to improve the Ticket satisfaction score and rating that is done for the artists.
  • Ensure proper coordination with the central team of Believe and TuneCore for the release validation process.
  • Ensure on time customer support for all the client in TC with relevant solutions following the SLA.
  • Research and find patterns to prevent unsatisfied rating and activity of Zendesk ticketed replies to the artists.
  • Investigate potential occurrences of unsatisfied tickets and activity and report to management.
  • Provide reporting on customer and product issues.

 

In addition to it, Believe’s TuneCore Service’s mission is to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence

Qualifications

  • Bachelor’s Degree
  • Keen interest in music industry, new technologies, digital music platforms etc.
  • Should have been mandatorily working on Zendesk with minimum of 2-3 years.
  • Good communication skills
  • Experienced in Customer support and reporting.
  • Proactive and willing to improve process and tools.
  • Organized, reliable and independent.
  • Motivated and curious, you know how to prioritize the work given.
  • Team spirit
  • Proficient using Microsoft Office
  • Fluency in English is mandatory, both written and spoken
  • Strong attention to detail
  • Understand the importance of good customer service.
  • Extensive music knowledge (US & International) and/or a willingness to keep up to date with current music. 

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

Content quality administrator in Russian/Ukranian languages (H/F/N)

The Job

Job Description 

Rattaché au Superviseur de la qualité du contenu, le candidat sera garant de la qualité des fichiers audio (et de leur métadonnées) distribués sur les plateformes de téléchargement et de streaming pour les contenus notamment en langue russe (ou tout autre type de contenu dans le cas de besoin) Il sera responsable de: 

  • La collecte des fichiers audio et vidéo ainsi que de leurs métadonnées auprès de nos Clients (Labels et Artistes), 
  • La vérification de la qualité des éléments reçus de nos clients, en s’assurant qu’ils répondent aux besoins internes et externes, et qu’ils respectent les lois en vigueur en Russie et en Europe de l’Est, 
  • La validation des contenus dans le respect de nos SLA internes, 
  • La gestion des problèmes remontés par les plateformes (Apple, Spotify, YouTube, Deezer…), 
  • La relation avec les équipes commerciales des pays concernés lors des mises en ligne des sorties majeures de leur répertoire. 

 

Qualifications

Chez Believe, notre leitmotiv est simple : ouverture d’esprit, passion et implication ! 

On appréciera aussi votre rigueur, votre sens du détail et votre forte capacité d’adaptation et de persévérance dans un environnement international évoluant rapidement ! 

Vous parlez nativement ou êtes bilingue Russe et vous avez une très bonne aisance en anglais aussi bien à l’écrit qu’à l’oral.  

Vous avez une très bonne expression écrite et orale + parfaite syntaxe (orthographe, grammaire).  

Vous êtes à l’aise techniquement les outils digitaux et le fonctionnement d’internet et votre connaissance du milieu de la musique serait appréciée

Additional Information

Set the tone with us​

We have two hearts at Believe – our People and our Artists. ​

We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ​

ROCK THE JOB ​

  • Tailor-made training and coaching program ​

  • Remote working policy​

  • A wellness program « Pauses » with many activities and animations in-house​

  • Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist​

  • A healthy and eco-responsible company restaurant​

  • Individual or family health insurance​

  • CE benefits ​

  • A rooftop​

  • A gym with free classes​

​

​

SING IN HARMONY ​

​

  • Ambassador groups to engage with reducing Believe’s carbon and environmental footprint and improve gender equity.​

  • Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint​

  • 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)​

Content Quality Specialist – Chinese

The Job

As part of its Content Operations business, Believe is currently looking for a Content Specialist for Chinese Content. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of Chinese music which includes: 

  • Validate Chinese digital music metadata content, in accordance with the rules outlined by iTunes and other international digital music stores (training will be given) 

  • Check and verify all metadata submitted by Chinese labels and artists. 

  • Ensuring that the Chinese content is processed as soon as it is submitted by the labels/artists respecting the release date of the submitted releases 

  • Ensure the quality check of the Chinese release which includes metadata and thumbnail guidelines to be adhered while processing the releases. 

  • Ensure proper coordination with the central team of Believe for the release validation (Quality Control) process. 

In addition to it, Believe Service’s mission is to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence. 

 

Qualifications

Qualifications: 

  • Bachelor’s degree 

  • Advance/Intermediate Fluency (both written and spoken) in Chinese Language both traditional and simplified Chinese (typically HSK 6 – 9 level) 

  • Should have been working on Chinese languages with a minimum experience of 4-5 years 

  • Keen interest in music industry, new technologies, digital music platforms etc. 

  • Proactive and willing to improve process and tools. 

  • Organised, reliable and independent. 

  • Motivated and curious, you know how to prioritize the work given. 

  • Team spirit 

  • Proficient using Microsoft Office 

  • Fluency in English is mandatory, both written and spoken 

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

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