Apprentice – Social Media, TuneCore Benelux (M/W/X)

The Job

Reporting to the local Head of TuneCore Benelux and the Global Brand Manager International you are responsible for leading the engagement and community growth initiatives for TuneCore’s social media channels in Benelux. You are responsible for monitoring, managing, analyzing and developing TuneCore’s Benelux’s social media presence – ensuring content, messaging, imagery and activities are in line with the company’s branding, marketing and promotional strategies.

You will create the social media content calendar for the Benelux market and develop localized social campaigns and concepts to drive market growth through awareness, acquisition, loyalty and advocacy. You have exceptional writing and interpersonal skills, a professional and positive attitude, and a genuine passion for helping independent artists grow their careers.

The tasks and responsibilities of this position include, but are not limited to:

  • Manage TuneCore Benelux’s social channels.
  • Partner with the Head of TuneCore Benelux to develop and execute social media content calendar for Benelux that is consistent with the company’s brand voice and supports local online and offline marketing initiatives.
  • Partner with the Social Media Director, content marketing and acquisition teams to build and optimize local campaign initiatives and generate monthly reports and analyze performance metrics to increase engagement and productivity of social media initiatives.

Qualifications

  • A Bachelor or Master student with specialization in Digital Marketing, Digital Media, or related.
  • Strong interest of the independent artists music community landscape.
  • Experience with design tools including Photoshop or any equivalent program.
  • Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment.
  • Demonstrate thoroughness, follow-up, attention to detail and ability to meet deadlines.
  • Fluent in Dutch (native) and English.
  • You are willing to work an average of 16 hours per week (flexible) for a minimum of 4 months starting in September.

Additional Information

Working students at Believe receive an attractive hourly wage of €13,50.

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability. 

Lead Agent, Artist Support

The Job

o   Answer customer emails and phone calls to help them distribute their music, and to use other TuneCore services

o   Resolve escalated issues and questions customers have about TuneCore products and services

o   Deliver bi-annual performance reviews to each member of your team; have regular coaching and 1-1 conversations

o   Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed

o   Product account management

o   Provide reporting on customer and product issues

o   Work with a team on special projects as needed

o   Report technical and communication issues to better service TuneCore artists

o   Provide regular coaching to the specialists on your team

o   Participate in hiring and training of new squad members

o   Perform other duties as assigned by management

o   Work on a flux schedule to provide support for our artists over weekend hours.

Qualifications

·       At least two years of experience working in an office and/or customer service

·       BA/BS preferred

·       Strong communications skills: written, verbal, and interpersonal

·       Working knowledge of Mac and the Microsoft Office Suite

·       Understand the importance of good customer service in-person, via telephone, and via email

·       Manage time effectively and prioritize workload

·       Ability to work well independently, and as part of a team

·       An understanding of the digital music industry 

·       Fluent in English, Spanish, French, German and/or Italian

·       Experience with Zendesk a plus

·       Experience managing small teams a plus

 

  • BS/BA degree

Additional Information

Our Values:

TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are respect, expertise, fairness, transparency and our values include collaboration and innovation. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.

We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving.

We join with our parent company, Believe in supporting the company’s Ambassadors program, made up of TuneCore team members stepping outside their roles to bring the company together on issues they care about, both local and global. These TuneCore ambassadors work towards the goals of communicating best practices, proposing and leading concrete initiatives and actions.

Key initiatives and programs include:

  • Believe for People, focused on diversity and equality for all people and working towards a more inclusive workplace
  • Believe for Parity, whose goals are true equality between women and men in the workplace and to fight against discrimination
  • Believe for Planet, which operates as an internal think tank on environmental issues. Their mission is to limit the carbon footprint and any environmentally negative impact of the company and its employees

With equality in mind, TuneCore and Believe partnered with leading entertainment and media analysis research firm MIDiA Research for a groundbreaking study on the underrepresentation of female creators in the music industry. The study, BE THE CHANGE: Women Making Music 2021, sheds light on the challenges and experiences of women and uncovers why there is a wide disparity between male and female creators. 2021 was the inaugural year for the report and it will be updated annually. Our intent for this study is to inspire meaningful change in the industry.

Recognition and Awards:

Benefits & Perks: At TuneCore we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

  • Paid Time Off including vacation, holidays, paid bereavement, and unlimited paid sick days, “Wellness Fridays” year round (close at 1pm on Fridays), week-long company-wide week off between Chrismas and New Years – every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents – because we know your newest family member(s) deserve your undivided attention.
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment – Your health comes first.
  • 401k match – an investment in your future.
  • Company wide events, outings and volunteer days – we have team spirit and know how to have fun!
  • Hybrid Work – employees have the option to work predominantly remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies.
  • Learning and development opportunities and career development trainings – We believe in promoting and growing our leadership from within the company and pracively invest in our people.
  • Exclusive employee free distribution subscription – to ensure you experience the magic of releasing music worldwide (and give us valued feedback!).

Free concert tickets to TuneCore artist’s shows – Giving our teams a front row seat to the music we distribute worldwide and support our incredible artists while we’re at it.

TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.

Sr. Software Engineer (REMOTE)

The Job

TuneCore Engineering develops web applications supporting our talented customers and internal operations.  As a Senior Software Engineer, you will work within a small engineering team building experiences that benefit our core business and end-users in the music space.  You will interact with internal stakeholders, product managers as part of requirement gathering and issue diagnosis.

We’re looking for an engineer to help drive the evolution of our web platform under the leadership of a technical lead.  The ideal candidate will have a strong background in object oriented and functional software architecture, be an excellent communicator, and will work very well in a collaborative agile environment.

Responsibilities:

●    Believe in quality as a first level concern

●    Cultivate expertise in TuneCore’s frameworks, CMS, and other supporting technology components

●    Write clean, well-tested, reusable code

●    Engage in technical design and code reviews

●    Design and create relational database schemas

●    Proactivity and passion for solving business problems with automation

●    Maintain existing application platforms, and look for opportunities to improve them

●    Keep abreast of new technologies, and be willing to present them to the technical staff

●    Mentor and teach, learn and willing to be mentored

●    Contribute to a dynamic environment of collaboration

●    Bring an ethos of craft to your code

●    Support training and documentation as it relates to projects and code.

●    Experience joy when debating the pros and cons of Cloud Computing, Virtualization, MVC frameworks, NoSQL Databases, Agile Development, The UNIX Way, MIT Open Source License, RESTful APIs.

Qualifications

●    BS or BA degree, or higher

●    Must have more than 4 years of experience working with web application development technologies – Javascript frameworks (React/Node), Ruby on Rails, Sinatra and deep understanding of the underlying technologies

●    Demonstrated experience working with relational databases (write, optimize and troubleshoot complex SQL queries)

●    Demonstrated System Design experience and ability to question the validity of current solutions

●    Comfortable translating Business and Design requirements into working/efficient/modern HTML/DOM and CSS.

●    Familiarity with agile development practices

●    Familiarity with Linux/Unix environments and scripting in those environments

●    Strong communication skills and attention to detail with the ability to interact with stakeholders and vendors

●    Ability to perform under pressure

●    Mobile web development experience

●    Comfortable with Git and Github

●    Experience building and maintaining high volume multi-tier website applications

●    Knowledge of DevOps (AWS, Docker, Redis, etc) is a plus

●    NOSQL, GraphQL experience is a plus

●    Background in Python is a plus.

Additional Information

TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are respect, expertise, fairness, transparency and our values include collaboration and innovation. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.

We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving.

We join with our parent company, Believe in supporting the company’s Ambassadors program, made up of TuneCore team members stepping outside their roles to bring the company together on issues they care about, both local and global. These TuneCore ambassadors work towards the goals of communicating best practices, proposing and leading concrete initiatives and actions.

Key initiatives and programs include:

  • Believe for People, focused on diversity and equality for all people and working towards a more inclusive workplace
  • Believe for Parity, whose goals are true equality between women and men in the workplace and to fight against discrimination
  • Believe for Planet, which operates as an internal think tank on environmental issues. Their mission is to limit the carbon footprint and any environmentally negative impact of the company and its employees

With equality in mind, TuneCore and Believe partnered with leading entertainment and media analysis research firm MIDiA Research for a groundbreaking study on the underrepresentation of female creators in the music industry. The study, BE THE CHANGE: Women Making Music 2021, sheds light on the challenges and experiences of women and uncovers why there is a wide disparity between male and female creators. 2021 was the inaugural year for the report and it will be updated annually. Our intent for this study is to inspire meaningful change in the industry.

Recognition and Awards:

Benefits & Perks: At TuneCore we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

  • Paid Time Off including vacation, holidays, paid bereavement, and unlimited paid sick days, “Wellness Fridays” year round (close at 1pm on Fridays), week-long company-wide week off between Christmas and New Years – every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents – because we know your newest family member(s) deserve your undivided attention.
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment – Your health comes first.
  • 401k match – an investment in your future.
  • Company wide events, outings and volunteer days – we have team spirit and know how to have fun!
  • Hybrid Work – employees have the option to work predominantly remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies.
  • Learning and development opportunities and career development trainings – We believe in promoting and growing our leadership from within the company and proactively invest in our people.
  • Exclusive employee free distribution subscription – to ensure you experience the magic of releasing music worldwide (and give us valued feedback!).

Free concert tickets to TuneCore artist’s shows – Giving our teams a front row seat to the music we distribute worldwide and support our incredible artists while we’re at it.

TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.

ARTIST SUPPORT SPECIALIST (H/F/N)

The Job

As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service.  In this role, you will primarily support our growing French market over email, so fluency in French is a must

  • Answer customer emails, DMs, and phone calls to help artists distribute their music, and to use other TuneCore services

  • Resolve issues and questions customers have about TuneCore products and services

  • Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed

  • Product account management

  • Provide reporting on customer and product issues

  • Work with a team on special projects as needed

  • Report technical and communication issues in order to better service TuneCore artists

  • Perform other duties as assigned by management

  • Work on a flux schedule to provide support for our artists over weekend hours.
     

Qualifications

  • Fluent in English and in 2 of any of the following languages: Hindi, Punjabi, Gujarati, Marthi. Tamil, Telugu, Kannada
  • At least one year of experience working in an office and/or customer service

  • Strong communications skills: written, verbal, and interpersonal

  • Working knowledge of Mac and the Microsoft Office Suite

  • Manage time effectively and prioritize workload

  • Ability to work well independently, and as part of a team

  • A basic understanding of the digital music industry is a plus

  • Experience with Zendesk is a plus


Why join us? At Believe, our leitmotif is simple: openness, passion and involvement!

We will also appreciate your agility, your sense of innovation, your excellent relationship and your enthusiasm!

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age,
family status, pregnancy, race, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability. 

Technical Release Manager (REMOTE)

The Job

Responsibilities:

o   Cultivate broad expertise in the team’s subject matter, including business and technical systems supporting them.

o   Manage a daily stand-up, bi-weekly sprint planning/poker, and other project related rituals with a self- motivated drive to succeed.

o   Oversee and coordinate release and build automation, CI/CD or related functions

o   Actively identify technical or process improvement opportunities, and partner with Engineering to implement them.

o   Assist team in problem identification and employ mitigation strategies for technical risks.

o   Facilitate timely communications to stakeholders in planning, tracking, documentation and status updates for the portfolio.

o   Ensure that decisions and outstanding tasks as they relate to projects are properly documented.

o   Coordinate with Product managers on the final roadmap and backlog for technology initiatives.

o   Employ Work Breakdown Structures to strategize an optimal approach to projects.

o   Deliver projects aiming for high quality.

Qualifications

·         A Bachelor’s degree in Computer Science, Information Technology, related discipline or equivalent work experience.

·         Ideally, 1-2 years of experience with software engineering or CD/CI release management experience with Jenkins, AWS pipeline or equivalent

·         Must have more than 3-5 years of experience working within technical project management delivering agile projects designed for the web

·         Demonstrated experience with Work Breakdown Structures approach to projects

·         Significant exposure to project systems like JIRA and a keen sense of how to optimize its usage to deliver

·         Strong communication skills & attention to detail with the ability to

·         interact with stakeholders and vendors reporting roadmaps, status and risks

·         Ability to perform under pressure with a sense of humor

·         Possess team-building, motivating, and conflict-resolving qualities

·         Working knowledge of the basics of web delivery and the underlying systems in order to get a project out the door

 

  • A Bachelor’s degree in Computer Science, Information Technology, or related discipline preferred

Additional Information

believe s’engage à garantir l’égalité des chances en matière d’emploi, sans tenir compte de l’origine, du sexe, des mœurs, de l’orientation sexuelle, du genre, de l’âge, de la situation de famille, de l’état de grossesse,  des opinions politiques, des activités syndicales, des convictions religieuses, de l’apparence physique, du nom de famille, du lieu de résidence, de l’état de santé, ou du handicap.
 

Artist Support Specialist

The Job

o   Answer customer emails and phone calls to help clients distribute their music, and to use other TuneCore services

o   Resolve issues and questions customers have about TuneCore products and services

o   Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed

o   Product account management

o   Provide reporting on customer and product issues

o   Work with a team on special projects as needed

o   Report technical and communication issues to better service TuneCore artists

o   Perform other duties as assigned by management

o   Work on a flux schedule to provide support for our artists over weekend hours.

Qualifications

·         At least two years of experience working in an office and/or customer service

·         BA/BS preferred

·         Strong communications skills: written, verbal, and interpersonal

·         Working knowledge of Mac and the Microsoft Office Suite

·         Understand the importance of good customer service in-person, via telephone, and via email

·         Manage time effectively and prioritize workload

·         Ability to work well independently, and as part of a team

·         An understanding of the digital music industry 

·         Fluent in English, Spanish, French, German and/or Italian

·         Experience with Zendesk a plus

·         Experience managing small teams a plus

 

  • BS/BA degree

Additional Information

believe s’engage à garantir l’égalité des chances en matière d’emploi, sans tenir compte de l’origine, du sexe, des mœurs, de l’orientation sexuelle, du genre, de l’âge, de la situation de famille, de l’état de grossesse,  des opinions politiques, des activités syndicales, des convictions religieuses, de l’apparence physique, du nom de famille, du lieu de résidence, de l’état de santé, ou du handicap.
 

Product Manager – Distribution

The Job

The Product Manager (PM) – Supply Chain will lead the development of TuneCore products related to all aspects of the supply chain, i.e. DSP onboarding and management, distribution, user experience and product integration as well as managing technical requirements. S/he will participate in the analysis, inception and implementation of TuneCore supply chain-related product iteration to grow the product and meet the evolving needs of the customer.

As the PM for Supply Chain, you will manage the delivery of a set of DSP/store/distribution-related products and features on the roadmap from conception to launch. You will lead a team of Associate Product Managers and you will work with teams across the organization.

This role requires a focus on the user, a commitment to action-oriented analysis, and a thirst for continuous learning. The candidate must have the dual ability to be a strategic thinker and be hands-on in an evolving, entrepreneurial environment.

The tasks and responsibilities of this position include, but are not limited to:

Product Management:

●      Drive product development, from conception to launch, of the products and product solutions associated with the TuneCore distribution platform — both consumer-facing features and back-end systems

●      Define, prioritize, and communicate short and long-term product goals

●      Develop an understanding of customers by assisting the Senior Product Manager and Product Director in conducting research, data analysis, customer interviews, and usability testing, as necessary

●      Partner with engineering, marketing, and customer operations and customer care teams to bring new products and features to market, including activities like launch messaging and customer support.

●      Identify and track essential qualitative and quantitative metrics for evaluating the impact of the product initiatives you lead, and for informing future decisions

●      Work collaboratively to ensure consistency across all TuneCore products

●      Write product requirements, develop user flows, and mock-ups based on stakeholder feedback.

●      Define the “What” and the “Why” and manage delivery. Be able to breakdown goals and strategies into actionable deliverables and milestones

●      Propose new features and products for approval by senior management, working cross-functionally to build a business case and define ROI

●      Manage and update product documentation such as PRDs, business requirements, use cases, user flows/stories, flows, and functional specs

●      Design and Track KPIs to measure outcomes of each initiative and outline actions based on KPIs

●      Support prioritization of feature backlog and support management of the development queue

●      Assist in determining the best technical implementation methods with the engineering team, work closely with QA on acceptance testing, and support product launches

●      Design and execute User Acceptance Tests

●      Drive metrics-based optimizations to the product —striking the right balance between fixing bugs while enhancing and launching new features

●      Work with third-party vendors to implement new features and manage day-to-day issues

●      Be the central point of contact for both internal and external stakeholders for all products and features in the Supply Chain squad

●      Proactively build the knowledge base to intimately know the market, product, product line, and competition

●      Keeps abreast of what’s happening within the digital and music industry and proactively shares strategic insights with the leadership team

Qualifications

Qualifications

●      Strong knowledge of industry best practices and competitive landscape

●      4-6  years of product management experience

●      Experience with DSP’s and/or Streaming Music Services  

●      Demonstrable track record of building, launching, and managing digital products

●      Experience with agile methodologies

●      Proven track record in working collaboratively across functional areas to drive results – can interact effectively with representatives from Technology, Operations, and Marketing

●      Strong technical understanding (development methodologies, phases, etc.)

●      Strong ownership, communication, and presentation skills

●      Ability to quickly translate and communicate complex problems or concepts

●      Demonstrate thoroughness, follow-up, attention to detail, and ability to meet deadlines

●      Excellent time management skills, with the ability to prioritize, multi-task, and work under shifting deadlines

●      Bonus points for knowledge of the digital music industry

●      Experience with analysis and ingestion of digital content, copyright infringements and fraud management highly preferred

●      Bonus points for familiarity with SQL, XML, and JSON

●      BS or BA degree, or higher

●      Well-rounded education of how the music industry operates.

●      Basic computer skills and office applications.

Additional Information

Our Values:

TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are respect, expertise, fairness, transparency and our values include collaboration and innovation. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.

We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving.

We join with our parent company, Believe in supporting the company’s Ambassadors program, made up of TuneCore team members stepping outside their roles to bring the company together on issues they care about, both local and global. These TuneCore ambassadors work towards the goals of communicating best practices, proposing and leading concrete initiatives and actions.

Key initiatives and programs include:

  • Believe for People, focused on diversity and equality for all people and working towards a more inclusive workplace
  • Believe for Parity, whose goals are true equality between women and men in the workplace and to fight against discrimination
  • Believe for Planet, which operates as an internal think tank on environmental issues. Their mission is to limit the carbon footprint and any environmentally negative impact of the company and its employees

With equality in mind, TuneCore and Believe partnered with leading entertainment and media analysis research firm MIDiA Research for a groundbreaking study on the underrepresentation of female creators in the music industry. The study, BE THE CHANGE: Women Making Music 2021, sheds light on the challenges and experiences of women and uncovers why there is a wide disparity between male and female creators. 2021 was the inaugural year for the report and it will be updated annually. Our intent for this study is to inspire meaningful change in the industry.

Recognition and Awards:

Benefits & Perks: At TuneCore we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

  • Paid Time Off including vacation, holidays, paid bereavement, and unlimited paid sick days, “Wellness Fridays” year round (close at 1pm on Fridays), week-long company-wide week off between Christmas and New Years – every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents – because we know your newest family member(s) deserve your undivided attention.
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment – Your health comes first.
  • 401k match – an investment in your future.
  • Company wide events, outings and volunteer days – we have team spirit and know how to have fun!
  • Hybrid Work – employees have the option to work predominantly remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies.
  • Learning and development opportunities and career development trainings – We believe in promoting and growing our leadership from within the company and proactively invest in our people.
  • Exclusive employee free distribution subscription – to ensure you experience the magic of releasing music worldwide (and give us valued feedback!).

Free concert tickets to TuneCore artist’s shows – Giving our teams a front row seat to the music we distribute worldwide and support our incredible artists while we’re at it.

TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.

Lead Agent, Artist Support

The Job

As a Lead Agent, Artist Support, you will manage a team of Artist Support Specialists, and be responsible for their daily performance.  In addition to working directly with TuneCore clients, you will take on escalated and high-impact client support tickets, provide regular team coaching via the team’s quality assurance programs, and deliver performance reviews.  You will work collaboratively on continuous improvement projects alongside your Lead Agent peers, and be responsible for training new team members on your squad. You will also have the opportunity to participate in cross functional projects that improve TuneCore’s product offerings and optimize our client experience. Lead Agents must be solution oriented, have strong communication skills, and approach problem-solving with a positive mindset. 

o   Service client emails and phone calls to provide TuneCore platform support

o   Resolve escalated issues and questions clients have about TuneCore’s products and services

o   Assist in hiring new team members

o   Training / onboarding new members of your squad

o   Deliver bi-annual performance reviews to each member of your team; have regular coaching and 1-1 conversations

o   Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed

o   Provide reporting on client and product issues

o   Work with the team on special projects as needed

o   Report technical and communication issues in order to better service TuneCore artists

o   Perform other duties as assigned by management

Qualifications

  • At least four years of experience working in an office and/or customer service
  • BA/BS preferred
  • Strong communications skills: written, verbal, and interpersonal
  •  Working knowledge of Mac and the Microsoft Office Suite
  • Time management and workload prioritization skills are a must-have
  • Ability to work well independently, and as part of a team
  • An understanding of the digital music industry 
  • Fluency in English
  • Fluency in 2 of any of the following languages: Hindi, Punjabi, Gujarati, Marthi. Tamil, Telugu, Kannada
  • Experience with Zendesk is a plus
  • Experience managing small teams is a plus

Additional Information

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, martial or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

Publishing Support Specialist

The Job

Specific Duties:

●        Answer emails and phone calls to help clients distribute their music, submit songs for administration and manage their publish rights.

●        Educate and assist clients with song submissions ensuring accurate data and splits are submitted and validated.

●        Resolve issues and questions TuneCore Publishing clients have about TuneCore products and services.

●        Provide reporting on client and product issues.

●        Efficiently execute the flow of day-to-day operations, prioritize workload, and handle client tickets in a timely manner ensuring CSAT and SLA targets are maintained.

●        Respond to basic questions about copyright/IP from clients.

●        Provide publishing client account management; auditing song submissions and registrations ensuring clients are maximizing their catalogue value.

●        Support publishing client acquisition and upsell initiatives identifying leads for client and asset acquisition.

●        Assist with both one-to-one and one-to-many upsell functions either leading or supporting the events.

●        Providing support to copyright and income tracking teams to ensure clients are being accurately paid and submitting songs for administration.

●        In conjunction with AI software, listen, curate and tag incoming music submissions for TuneCore Sync service.

●        Work cross-functionally to resolve copyright and ownership disputes.

●        Contribute to a team environment that encourages accountability, high standards and optimization.

●        Perform other duties as assigned by management.

 

Qualifications

●       1+ years of prior experience working at a publishing company or collection society preferred but not desired.

●       1-2 years of general customer-facing experience in a technical or entertainment industry environment.

●       Experience working with creatives preferred.

 

 

●       BA/BS/JD preferred.

 

 

●       Excellent communications skills: written, verbal and interpersonal.

●       Strong problem-solving and decision-making skills.

●       Intermediate understanding of copyright/IP in a high-tech environment

●       Proactive, energetic attitude with a desire to work in a results-oriented and deadline-driven environment.

●       Familiarity with Jira or other issue-tracking software.

 

Additional Information

●       Experience with Zendesk or equivalent customer service software

●       Experience with society public repertory research

●       Proficient in Google Docs and Microsoft Office

●       Experience with digital content management systems (especially iTunes Connect, Spotify Catalogue Manager and YouTube Creator Studio) preferred

 

 

Additional Information

believe s’engage à garantir l’égalité des chances en matière d’emploi, sans tenir compte de l’origine, du sexe, des mœurs, de l’orientation sexuelle, du genre, de l’âge, de la situation de famille, de l’état de grossesse,  des opinions politiques, des activités syndicales, des convictions religieuses, de l’apparence physique, du nom de famille, du lieu de résidence, de l’état de santé, ou du handicap.
 

YouTube Video Rights Management Specialist

The Job

As Video Rights Management Specialist you will be responsible for all aspects of TuneCore’s video monetization services, including communicating with customers regarding video monetization inquiries; managing assets, claims and policies; and ensuring rights are properly administered within YouTube’s CMS and Facebook Rights Manager.

Specific Duties:

·         Communicate with customers and third parties, by email and phone, regarding video monetization inquiries and conflict/dispute resolutions, addressing issues with speed and efficiency.

·         Perform day-to-day CMS tasks (including in YouTube CMS and Facebook Rights Manager) and proactively review and evaluate content and video claims for accuracy.

·         Review sound recording assets to ensure that only eligible content is delivered to video platforms, and that any ineligible content is promptly removed.

·         Research and find patterns to prevent unsanctioned activity. Investigate potential occurrences of activity and report management.

·         Perform other duties as assigned by management.

·         Report technical and communication issues in order to better service TuneCore artists.

Qualifications

·         At least one year of experience working in an office and/or customer service in person, via telephone, and/or via email

·         1-2 years of rights management experience within video monetization platforms.

·         BA/BS preferred.

·         Excellent communications skills: written, verbal and interpersonal.

·         Passionate YouTube expert with at least one active YouTube Certification, preferably in YouTube Music, and an in-depth knowledge of the YouTube CMS, including underlying delivery and management processes.

·         Extensive music knowledge and a willingness to keep up to date with current music trends (i.e., will study the charts every Monday morning).  Should have a sharp memory.

·         Discerning eye and ear for audio and visual content and meticulous attention to detail.

·         Comfort in a fast-paced, team-oriented environment, and able to manage multiple deadlines simultaneously and work well under pressure.

·         Strong working knowledge of YouTube optimization best practices and analytics.

·         Understanding of digital video and how audiences watch and engage with it across many platforms

·         A self-starter and quick learner with a strong desire to excel and flexibility to succeed in innovative, sometimes ambiguous situations.

Additional Information

·         Zendesk

·         YouTube CMS

·         Facebook Rights Manager

·         iTunes Connect

 

Additional Information

Our Values:

TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are respect, expertise, fairness, transparency and our values include collaboration and innovation. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.

We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving.

We join with our parent company, Believe in supporting the company’s Ambassadors program, made up of TuneCore team members stepping outside their roles to bring the company together on issues they care about, both local and global. These TuneCore ambassadors work towards the goals of communicating best practices, proposing and leading concrete initiatives and actions.

Key initiatives and programs include:

  • Believe for People, focused on diversity and equality for all people and working towards a more inclusive workplace
  • Believe for Parity, whose goals are true equality between women and men in the workplace and to fight against discrimination
  • Believe for Planet, which operates as an internal think tank on environmental issues. Their mission is to limit the carbon footprint and any environmentally negative impact of the company and its employees

With equality in mind, TuneCore and Believe partnered with leading entertainment and media analysis research firm MIDiA Research for a groundbreaking study on the underrepresentation of female creators in the music industry. The study, BE THE CHANGE: Women Making Music 2021, sheds light on the challenges and experiences of women and uncovers why there is a wide disparity between male and female creators. 2021 was the inaugural year for the report and it will be updated annually. Our intent for this study is to inspire meaningful change in the industry.

Recognition and Awards:

Benefits & Perks: At TuneCore we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

  • Paid Time Off including vacation, holidays, paid bereavement, and unlimited paid sick days, “Wellness Fridays” year round (close at 1pm on Fridays), week-long company-wide week off between Christmas and New Years – every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents – because we know your newest family member(s) deserve your undivided attention.
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment – Your health comes first.
  • 401k match – an investment in your future.
  • Company wide events, outings and volunteer days – we have team spirit and know how to have fun!
  • Hybrid Work – employees have the option to work predominantly remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies.
  • Learning and development opportunities and career development trainings – We believe in promoting and growing our leadership from within the company and proactively invest in our people.
  • Exclusive employee free distribution subscription – to ensure you experience the magic of releasing music worldwide (and give us valued feedback!).

Free concert tickets to TuneCore artist’s shows – Giving our teams a front row seat to the music we distribute worldwide and support our incredible artists while we’re at it.

TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.

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