The Job
As part of its Content Operations business, Believe’s TuneCore Service is currently looking for a Content Quality Administrator of TuneCore in Mumbai, India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on the music content of TuneCore which includes:
- Responsible for validating and processing all releases within the specified timeline as per the stores’ guidelines, ensuring that all commercial priority content is processed.
- Knowledge of song metadata essential details like genre, artists, cover art, lyrics & album information.
- Implement quality checks for all ticket responses (emails and replies) to TuneCore artists using Zendesk software.
- Ensure on-time customer support for all the clients in TuneCore with relevant solutions following the SLA.
- Keen interest in the music industry, new technologies, digital music platforms etc.
Qualifications
- Bachelor’s Degree
- Keen interest in the music industry, new technologies, digital music platforms, etc.
- Should have been mandatorily working on Zendesk with a minimum of 1-2 years.
- Good communication skills
- Experienced in Customer support and reporting.
- Proactive and willing to improve processes and tools.
- Organized, reliable, and independent.
- Motivated and curious, you know how to prioritize the work given.
- Collaborative team player, as they will be an integral part of a large team.
- Proficient in using Microsoft Office
- Fluency in English is mandatory, both written and spoken
- Strong attention to detail
- Understand the importance of good customer service.
- Extensive music knowledge (US & International) and/or a willingness to keep up to date with current music.
Additional Information
Benefits @Believe:
#Flexibility – Just punch in leaves, not intime and out time
#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc
#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture
#Transperancy – engaged in secondary activity just disclose it to us
#Compensation – Tailor made flexi pay plan for tax saving
#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.
Disclosure:
Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.