The Job
We are looking to hire a Content Infringement Operations team member to deal with Audio/Video Rights infringements and conflict situations related to our audio and video catalogue. This role involves both protecting our Labels & Artists rights and limiting legal risk across digital services with reinforcing our processes and controls. The position will be based in the Mumbai office and is part of the Rights Operations Department
Key responsibilities
Handle legal claims and resolving conflict situations.
Provide support and troubleshooting to our sales team, clients, and the stores on operational and right related issues within 24h (working hrs.)
Rights audit of our audio catalogue to detect rights infringement and repeat infringement cases.
Ensure that Believe respects all the KPI’s and SLAs related to Infringement
Addressing YouTube strikes issues.
Facebook/YouTube Channel Whitelisting
Handling Facebook Reference overlap and detecting/treating ineligible content.
Ensure that Believe respects all the KPI’s and SLA’s
Over and above, the role demands that the candidate should be adaptable to working in 24*7 operations following a rostering system of rotational shifts. It would be a 5-day work week, however the shift and week offs would be basis the roster system only.