The Job
We are seeking a proactive, organized, and resourceful Office & Workplace Experience Manager to oversee our physical workplaces and help create an engaging, welcoming, and efficient environment for employees across the US and Canada.
This role combines hands-on office operations, employee experience, and strategic workplace project management. The Manager will own the day-to-day experience of our NYC office, coordinate facilities and workplace needs across our smaller Canadian and US locations, and oversee remote and co-working solutions for distributed employees.
A key component of the role will be leading larger-scale workplace projects, including office relocations, interior redesigns, renovations, and workspace optimization initiatives. You’ll work cross-functionally with internal stakeholders and external partners to deliver projects on time, within budget, and aligned with business needs.
The ideal candidate brings a strong service mindset, excellent project management skills, creative problem-solving, and the ability to balance longer-term workplace initiatives with the practical details that keep an office running smoothly.
Key Responsibilities
Office Operations & Facilities Management
Own day-to-day operations of the NYC office, ensuring a clean, organized, safe, fully stocked, and well-functioning workplace.
Manage office inventory, purchasing, and regular replenishment of food, beverages, office supplies, kitchen essentials, and other workplace necessities.
Coordinate recurring office services, including employee lunches, catering, cleaning, maintenance, deliveries, and general workplace support.
Maintain structured weekly, monthly, and quarterly operational calendars covering purchasing, maintenance, inspections, events, and other recurring workplace needs.
Serve as the primary point of contact for employees, visitors, building management, and service providers regarding office operations and facilities matters.
Proactively identify and resolve workplace issues, coordinating with HR, IT, Security, and building management as appropriate.
Maintain office organization, storage, and shared spaces, including regular review of furniture, equipment, and unused materials.
Workplace Strategy, Office Moves & Design Projects
Lead and project manage office relocations, expansions, renovations, interior redesigns, and other significant workplace improvement initiatives across the US and Canada.
Own end-to-end project coordination, including requirements gathering, space planning, budget development, vendor selection, timelines, implementation, and post-project follow-up.
Partner with leadership, HR, Finance, IT, Legal, building management, and external vendors to ensure successful execution of workplace projects.
Evaluate workplace utilization, employee needs, and evolving business requirements to recommend improvements to office layouts, functionality, design, and overall employee experience.
Coordinate furniture selection, procurement, installations, storage solutions, and workspace configurations to create functional, comfortable, and welcoming environments.
Support lease transitions, new office openings, closures, and co-working space changes as needed.
Multi-Location & Remote Workplace Coordination
Provide centralized oversight and coordination for smaller office locations in Miami and Toronto/Montreal, ensuring consistent workplace standards and operational support.
Coordinate remote and co-working solutions for employees and teams across the US and Canada, including workspace research, vendor relationships, bookings, access, and ongoing administration.
Support workplace needs in other markets as business requirements evolve, including temporary offices, team collaboration spaces, and flexible working arrangements.
Establish practical processes and local points of contact to ensure consistent service delivery across locations, while adapting to local requirements.
Monitor office and co-working utilization, costs, and employee feedback to recommend efficient and scalable workplace solutions.
Employee Experience & Internal Events
Own the NYC in-office employee experience, creating an environment that supports collaboration, connection, productivity, and a positive workplace culture.
Develop and manage an ongoing in-office social calendar, including weekly lunches, employee gatherings, seasonal celebrations, team-building activities, and special events.
Lead the planning and execution of larger internal office events, coordinating logistics, catering, vendors, space, budgets, and on-site support.
Partner closely with HR and business leaders on employee engagement initiatives, recognition activities, and workplace programming.
Gather and respond to employee feedback, proactively identifying opportunities to improve the office environment and overall employee experience.
Support team off-sites and ad hoc employee experience requests, including venue research, proposals, bookings, and event logistics.
Budget, Vendor & Operational Management
Own and manage workplace operating budgets, including facilities, office supplies, food and beverage, employee experience activities, and workplace projects.
Partner with Finance on budget planning, monthly P&L reviews, expense tracking, forecasting, and cost optimization.
Manage relationships with facilities and workplace vendors, including cleaning services, maintenance contractors, catering providers, furniture suppliers, and co-working operators.
Source and evaluate vendors, negotiate pricing and service agreements, and monitor ongoing service quality and performance.
Maintain organized purchasing records, invoices, contracts, and relevant workplace documentation.
Identify opportunities to improve operational efficiency, consolidate services, and optimize costs without compromising employee experience.
Workplace Safety, Compliance & Continuous Improvement
Ensure workplaces are maintained in accordance with applicable health, safety, accessibility, and building requirements, partnering with HR, Legal, Security, and building management as needed.
Coordinate emergency preparedness procedures, workplace inspections, and resolution of facilities-related risks or concerns.
Develop and maintain clear office procedures, workplace guidelines, and operational processes across locations.
Drive regular facilities and workplace updates with leadership, including operational priorities, upcoming projects, budget considerations, and opportunities for improvement.
Handle sensitive workplace matters with professionalism and discretion.