TH – Label Manager (Regional) (Internal Consultant)

The Job

1. Establish sales strategy and develop potential customers

  • Evaluate and establish contacts with potential independent labels/artists
  • Participation in the negotiation and signing of contracts with customers and propose the best package
  • Analyse and track sales performance and other related business processes​​​

2. Plan and implement distribution services for labels/artists

  • Manage content for labels/artists and optimize content performance on the platform
  • Coordinate with regional and global Trade Marketing teams to obtain the best platform resources for customers
  • Listen and understand the real needs of customers with a quick response, constantly improve service quality

Qualifications

  • Proven track record in sales and effective negotiation skills
  • Deep knowledge of the indie artists landscape
  • Solid network in the music industry
  • Passionate about technology, data and artists development
  • Fluent in English and Thai
  • 3 – 4 years in music business 

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status, pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability. 

TH – Customer Support (Internal Consultant)

The Job

  • Ensure a good quality of answers to our Customers regarding various subjects such as content delivery or modifications, payments and reporting
  • Make sure to give efficient solutions and answers in a minimal delay
  • Contribute to create resources in our knowledge base to improve the autonomy of our clients
  • Training & onboarding for Artists and Labels on our tools

Qualifications

  • 3 – 4 years in customer support/ service experience
  • Good communication skills with Care, Respect, Empathy
  • Problem solving mindset
  • Product knowledge
  • Attention to detail
  • Passionate about technology
  • A team player with positive attitude
  • Excellent written and verbal communication skills
  • Fluent in English and Thai

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability. 

ID – Video Channel Manager (Internal Consultant)

The Job

  • Daily video optimization/analyzation support for producers including maximizing watch time hours, platform engagement, audience growth, monetization growth, and community interaction, etc.
  • Elaboration of Business Reviews, Optimization Plan, Channel Audit, Analysis, and support Sales team in potential acquisition targets
  • Educate and on-boarded the producers on product knowledge such as YouTube analytics, YouTube Policies and Copyrights, etc.
  • Implement strategies and Best Practices for artists’ and labels’ channels across video platforms.
  • Work closely with Video Rights and Distribution Team to analyse clients’ concerns to solve complex support problems by troubleshooting and investigating client and product, prioritizing and escalating issue reports through JIRA.
  • Work closely with Head of Distribution and Regional Head of Video in order to improve client relationships and ensure the execution of the local strategy through the respect of internal process.

Qualifications

  • 2 – 3 years of experience as YouTube Channel Manager / Creator Development.
  • Understand YouTube Ecosystems and capable of YouTube Analytics or YouTube CMS.
  • A team player with positive attitude, investigative mindset, clear communication, attention to detail skills.
  • Passionate about Music and all things Digital and social media
  • Fluent in English and local native language

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status, pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability. 

JP – Account Manager – Label

The Job

Within the Label and Artists Solutions team, you will be responsible for a portfolio of strategic clients and define with your manager the best solutions to maximize client satisfactions and services execution. As the clients’ point of contact, you will be responsible to:

  • Deliver flawless service and ensuring cross-functional collaboration of teams (Video channel management, Marketing, Customer Support etc.);
  • Proactively provide best strategic support to clients periodically (go-to-market strategies, quarterly business reviews, providing insights, etc);
  • Manage projects and propose the best audience development solutions,  content management, key campaign elements including PR, promotion and digital streaming strategy;
  • Analyse and present sales performance to client using dashboards and tools;
  • Fully comprehend the client needs and identify potential services to nurture and upsell;
  • Keep customers up-to-date to Believe and other digital tools;
  • Participate in negotiation of signing and renewal of contracts with customers;

 

Qualifications

  • More than 4 years of proven track record in sales in a fast-growing environment (technology, services, media, entertainment)
  • Knowledge of the local artists & labels landscape and understanding of the music ecosystem
  • Solid network in the local music industry
  • Deep knowledge of the local Go-to-Market strategies
  • Customer focus
  • Active listening, relationship building
  • Problem-solver
  • Educator
  • Performance-driven
  • You are passionate about technology, data, and artists / labels development.
  • Fluent English is mandatory to succeed in your role as part of a global company

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.

JP – Senior Customer Support

The Job

As a Customer Support you will use our ticketing tool (Zendesk) and you will have to handle a daily number of requests.
You will also have to contribute to team effort to maintain high customer satisfaction and excellent standards service.

  • Ensure a good quality of answers to our Customers regarding various subjects such as content delivery or modifications, payments and reporting
  • Make sure to give efficient solutions and answers in a minimal delay
  • Contribute to create resources in our knowledge base to improve the autonomy of our clients
  • Training & onboarding for Artists and Labels on our tools

Qualifications

  • 3-5 years in customer support/ service experience
  • Good communication skills with Care, Respect, Empathy
  • Problem solving mindset
  • Product knowledge
  • Attention to detail
  • Passionate about technology
  • A team player with positive attitude
  • Excellent written and verbal communication skills
  • Fluent in English and Japanese

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status, pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability. 

JP – Video Channel Manager

The Job

1. Account Management of Video Channels (YouTube, TikTok etc)

  • Client support and meeting
  • Elaboration of Business Reviews and analysis thanks to the YouTube CMS and our internal tools
  • Support sales team in potential acquisition targets
  • Development and execution of video content strategy to optimize performance across various platforms
  • Application of Best Practices of audience growth solutions for artists’ and labels’ YouTube channels
  • Implementation of video strategies for our producers across video platforms
     

2. Audience Development

  • Strong focus on YouTube Channel Assessment across all video platforms
  • Audience audit across DSPs and social media in order to develop the best content strategy
  • Implementation of video and audience development strategies across video platforms
  • Online rights management of producers’ catalogs on YouTube
  • Effectively assert rights on official and fan-uploaded content to maximize revenue
  • Optimization of YouTube Content ID on audio and video catalogs

Qualifications

  • More than 4 years in YouTube/ video platform channel management or demonstrated experience in new media audience development (technology, services, media, entertainment)
  • Passionate about Music and all things Digital and Social Media
  • Excellent knowledge of YouTube Analytics or YouTube CMS
  • Good understanding of video content and content marketing
  • Ability to multitask, priorities and manage multiple projects simultaneously
  • Excellent written and verbal communication skills
  • Highly motivated, structured and organized priority with excellent time management skills

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.

JP – Editorial & Marketing Partnerships Manager

The Job

  • Handle day to day relationships with DSPs – set up communication process and tools
  • Develop Japan market share and revenue
  • Explore ways to further our catalogue visibility
  • Develop strong knowledge on playlisting and on-store promotion strategies
  • Develop marketing partnerships with DSPs – imagine, build and deploy innovating marketing campaigns with top retailers (content creation, co-marketing, etc) in coordination with Artist Distribution team
  • Reporting and Performances – deliver trade marketing reports to all teams, monitor KPI and analyse performances
  • Monitor local market practices – competitive initiatives and local market trends
  • International – promote IKRs (International Key Releases) in Japan, bring and coordinate by IKR central team

Qualifications

  • More than 3 years of marketing experience (technology, services, media, entertainment)
  • Good in reading data and data analysis
  • Knowledge of digital ecosystem and passionate about Music
  • Ability to multitask, priorities and manage multiple projects simultaneously
  • Excellent written and verbal communication skills
  • Highly motivated, structured and organized priority with excellent time management skills

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.

Account Management Senior Leader – Artist (Internal Consultant)

The Job

Main Missions

  • Create efficiency within Artist success management team and at the same time, leverage data analytics/ innovation & technology and team in growing revenue for artists and able to develop them to become larger artists in the future.
  • Lead a team of Account Managers, able to leverage strength of individuals to drive team success
  • Ensure contract renewal for our existing accounts & able to constantly articulate key terms to ensure alignment of the contract between Believe and artists along the contract period.
  • Ensure customer satisfaction, engagement, and success

 

Within the Label and Artists Solutions team, you will be responsible for a high-volume portfolio of strategic clients and define with your Manager the best solutions to maximize client satisfactions and services execution.  As the clients’ point of contact, you will be responsible for:

1)      Delivering flawless service, and ensuring cross-functional collaboration of teams:

a.       Operational support (within internal team)

b.       Marketing optimization (with our team of experts from Video Channel and Editorial & Marketing Partnership)

2)      Proactively providing the best strategic support (quarterly business reviews, providing insights, etc.)  with the use of digital distribution knowledge

3)      Fully comprehending the client needs and identify potential services to upsell by leveraging on internal team’s expertise

4)      Leading complex discussions and resolves issues to achieve win-win situation

5)      Participating in year-on-year development of customer’s revenue and gross margin through analyzing data from internal dashboards/CRM and continuously monitoring client’s performance

6)      Identifying and plan pipeline for potential artists to next tier of service

7)      Leading, developing, and evaluating team member’s performance

Qualifications

  • Understanding of the music ecosystem (if no prior background in the music industry, required to adapt quickly)

  • Analytical and data-driven, able to understand how technology/innovation works and able to apply it to build artist’s revenue/success

  • Performance-driven

  • Active listener, relationship building

  • Min 3 years of high volume account management, & people management and in similar capacity

  • Prior experience in music industry, but not a must

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status, pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability. 

ID – Business Developer – Label (Internal Consultant)

The Job

Within the Label and Artists Solutions team, you will contribute to Believe’s success by acquiring new clients and implementing local sales strategy, designed with the Business Development Leader, through:

  • Sourcing and building a pipeline of new artists and/or labels
  • Negotiating deals with qualified leads, in compliance with defined business rules, complexity of local market
  • Adapting to service innovations and increasing complexity in deal structure
  • Monitoring your performance using tools and dashboards
  • Ensuring streamline communication with all stakeholders
  • Ensuring the best transition with the team that will handle customer’s day-to-day relationship and support (especially account management team)

Qualifications

  • More than 4 years of proven track record in sales and negotiation in a fast-growing environment (technology, services, media, entertainment)
  • Knowledge of digital ecosystem and passionate about Music
  • Ability to multitask, prioritize and manage multiple projects simultaneously
  • Excellent written and verbal communication skills
  • Highly motivated, structured and organized priority with excellent time management skills

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status, pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability. 

TH – AS A&R Manager (Internal Consultant)

The Job

As A&R Manager, your focus is on intensively maintaining your existing contacts in the scene, identifying the key drivers of music trends and continuously optimizing the deal options for the Artists. You have a spirit of optimism, you will identify up and coming talent across all relevant channels. You will also conduct transparent and fair contract negotiations with artists and labels, which include increasing the value for both sides as the top priority. With your vision you will not only occupy a key position in Believe portfolio, but also play a crucial role in shaping the Thai Regional music landscape.

Utilising your network, market analysis, business and artist relations, you will be able to source and identify artists who would be suitable for Artist Services. Carrying out first discussions with the artists and their management, you will be able to identify their needs and share the perfect offer with your Local Head of Artist Services. You will be in charge in the contract negotiation and coordinate the transfer of the artists to our project management team.

1. Identify Emerging to Top Artist at the earliest stage

  • Audit and Identify Emerging to Top Artists trends
  • Monitor Believe and public tool analytics for talent detection
  • Build partnerships with a network of talent detection third parties

2. Qualify Artists Services expectations, career projects and releases plans

  • Carry out meetings with prospective clients to pitch our services and follow up through to offer negotiations
  • Present deals to your local internal team and coordinate with Head of Artist Services to validate deal offers
  • Able to close the key deals until final contract signing with the support from central legal team.
  • Coordinate the artist handover to the marketing & project managers team

3. Identify market trends and market dynamics and report to the management

  • Build strong relationships with artists, management and the local industry
  • Analyse the impact of spend and structure of artist offers

Qualifications

  • A solid and strong network in the scenes of music industry
  • Able to recognize and evaluate cultural changes and their effects on the relevant markets
  • Demonstrable experience in the recorded music industry and negotiation
  • Experience in a curation and/or artist/management facing capacity preferred
  • Ability to be both creative and data driven
  • Artist focused and passionate about the Independent Music Industry with a good knowledge of the independent ecosystem and digital landscape
  • Fluent in English and native Thai

Additional Information

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, martial or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

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