Label Manager M/W/D – Hungary

The Job

As a label manager you will manage a portfolio of labels and execute our distribution strategy by providing the large scope of services. In parallel, you will contribute to business development by identifying, sourcing and negotiating distribution deals with labels.

Thanks to a perfect understanding of our products and clients needs, a solid sales strategy, and an in-depth thinking of the music market you will be able to, achieve sales objectives and manage a portfolio of labels. You will directly report into the Head of Label Relations Manager at Believe. 

Missions : 

Sales strategy and emerging label lookout  

  • Support and execute the sales strategy  in the market

  • Manage a Customer Relation Management dashboards 

  • Lead complex sales discussions with an innovative approach 

  • Analyze and keep track of sales performance

 

Services execution and management of a portfolio of labels   

  • Manage of portfolio of labels and identify customer satisfaction KPIs 

  • Ensure cross-functional collaboration with the Head of Editorial, Marketing & Video Services to optimize flawless execution 

  • Escalate client feedback and contribute to overall services improvement  

Qualifications

Required Skills:  

  • Proven track record in sales and negotiation  

  • Solid network in the music industry with a first experience in distribution 

  • Passionate about technology, data and artists / label development 

  • Experience in grant writing

  • English, Hungarian – mandatory

  • Budapest based only 

Additional Information

Job will involve teleworking (work from home) and bi-weekly office meetings

Customer Care & Support Specialist Eastern Europe W/M

The Job

Believe is looking for a Customer Care & Support Specialist, based in Pécs, Hungary.

Integrated into the Customer Care & Support department, you will be the main point of contact of our customers in France (Producers, Labels, Artistes) to solve their issues and requests.

Your main role and responsibilities are:

  • Solve Artists & Labels operational issues on artistic content, payment of royalties, reporting, management of copyright in compliance with our – SLAs and top quality communication
  • Maintain high customer satisfaction
  • Onboard and train Artists and Labels on Believe internal tools
  • Contribute to the Support knowledge bases to improve the autonomy of our clients 
  • Maintain a regular and close communication with Sales teams
  • Interact with Believe back office teams: Finance, Content, Product, Contracts & Rights 

Qualifications

  • At least 1 year experience of online customer service
  • Good communication skills with Care, Respect, Empathy
  • Problem-solving mindset
  • Product knowledge
  • Passionate about technology
  • Technical skills: MS Office (Word, Excel, PowerPoint, Outlook, OneNote, Zendesk, JIRA)
  • Ukrainian native speaker
  • Fluent in English

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, race, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.

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