The Job

The Client Manager’s central focus is to deliver a first-class relationship and reporting service to Sentric Music Group’s key clients. The role will play an integral part in coordinating our operational stakeholders to maximise claims and revenue for our catalogues, all while keeping clients informed of the comprehensive work we undertake for them in the process.

Strategy Implementation

• Responsible for the operational delivery of Client Management service strategy across the Sentric Music Group, as set out in liaison with the Head of Client Management and Business Development team
• Ensure a seamless, first-class experience for all Sentric Music’s clients, from initial dialogue through to signed and ongoing partnerships, using agile work practices to deliver service timely and to set standards with consistent communication
• Contribute to the development of processes to ensure that all company stakeholders and operational teams have an ongoing awareness of Sentric Music Group’s client management strategy, as well as their own part in delivering the service
• Ensuring that all operational parts of the business are monitored and delivered in line with agreements across the business
• Delivering client retention and management to a high degree with a client first approach
• Working autonomously and independently within territory, but also participating with the team and acting as a key point of escalation internally and externally

Client Relationship Management

• Contribute to the development of Sentric Music Group’s processes surrounding client interaction, financial reporting and relationship-building. Drive a high level of operational focus, co-operation and inter-communication between the various departments in order to service clients through involving, but not limited to, Business Development, Business Affairs, Client Management, Rights and Royalty teams.
• Act as a Client Manager for a select group of clients and oversee client management activities to ensure deliver of service standards:
  • Ensuring that all clients receive proactive communication through regular calls and meetings
  • Delivering and developing comprehensive reporting and maintaining an ongoing dialogue on how to maximise clients publishing earning
  • Using own experience of the territory to ensure proactivity and continuous improvement within the team
• Contribute actively to Client Management team meetings, help formulate clear actions, goals and targets for the team with a focus on delivery for managed clients
• Ensure regular meetings are held with other operational and territorial stakeholders and teams, setting out clear actions and addressing any barriers for delivering client services to the high standards set. To be able to report and inform the rest of the global team on any territorial information, changes and improvements

Reporting and Financial

• Work with wider teams to compile, record and analyse statistical information as required to report Client Management team performance and service delivery to each individual client’s internal stakeholders
• Work closely with the Royalties and Finance team to ensure that clients receive comprehensive financial reporting with set timeframes

People Management and Development

• Day to day management, coaching and support for the Client Management team in the US territory.
• Aligning individual and team objectives to those of the wider business and using own experience to develop interaction with clients
• Monitor Client Management team performance on an ongoing basis, evaluating and adapting practice to achieve continuous improvement
• Working with the Head of Client Management to identify training and development needs, provide in-house training and support to relevant teams to ensure a consistent pro-active Client Management team
• Engagement with professional development both individually and across the teams within Sentric