The Job

As part of its Content Operations business, Believe’s TuneCore Service is currently looking for a Content Quality Assurance Senior Administrator of TuneCore based in Mumbai, India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on the music content of TuneCore which includes:

  • Conduct quality checks on all ticket responses (emails and replies) provided to TuneCore artists using Zendesk software.
  • Monitor Positive and Negative rated Tickets.
  • Ensure to improve positive Customer satisfaction score.
  • Collaborate with different departments to understand and address specific quality control needs.
  • Regularly examine TuneCore releases to gain an understanding of the TuneCore Content Management System (CMS).
  • Stay updated with the latest DSP guidelines.
  • Research and find patterns to prevent unsatisfied ratings and activity of Zendesk ticketed replies to the artists.
  • Investigate potential occurrences of unsatisfied tickets and activity and report to management.
  • Maintain a detailed report of the releases that went through the QC process.

Qualifications

  • Keen interest in music industry, new technologies, digital music platforms etc.
  • Should have been mandatorily working on Zendesk with a minimum of 2-3 years.
  • Good Analytical Skill.
  • Good communication skills
  • Experienced in Customer support and reporting.
  • Proactive and willing to improve process and tools.
  • Organized, reliable and independent.
  • Motivated and curious, you know how to prioritize the work given.
  • Team spirit
  • Proficient using Microsoft Office
  • Fluency in English is mandatory, both written and spoken
  • Strong attention to detail
  • Understand the importance of good customer service.
  • Extensive music knowledge (US & International) and/or a willingness to keep up to date with current music.

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

 

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

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