The Job
About the Role:
We are seeking a dedicated Rights & Catalog – Senior Administrator to join our Rights Operations team at Believe’s Mumbai office. This role is pivotal in protecting our Labels & Artists’ rights, managing content disputes, and minimizing legal risks across digital platforms. The Senior Administrator will support rights management, conduct rights audits, and collaborate with internal teams and platform partners to ensure compliance and effective rights enforcement.
Key Responsibilities:
- Follow up on various claims, including third-party disputes, appeals, and claims assigned to Believe for resolution.
- Address and resolve strikes and takedown issues promptly.
- Conduct regular rights audits of our catalog to detect infringements and Content ID misuse.
- Manage Facebook Whitelisting processes for eligible content.
- Provide customer care, operational support, and troubleshooting assistance to our Sales team, Believe clients, and YouTube users regarding rights and content issues.
- Resolve conflict situations related to copyright, ownership, and rights disputes.
- Ensure adherence to all KPIs and SLAs related to rights management and infringement resolution.
- Collaborate with internal teams to reinforce processes, controls, and best practices for rights enforcement.
- Maintain accurate records of rights claims, disputes, and resolutions.
- Stay updated on platform policies, copyright laws, and industry best practices.
Qualifications
- Bachelor’s or Master’s degree.
- Proven experience handling YouTube infringement cases, Content ID claims, or rights management.
- Hands-on experience with YouTube CMS and Content ID platform.
- Excellent written and spoken English communication skills.
- Knowledge of digital music rights management and copyright policies.
- Organized, reliable, proactive, and disciplined.
- Ability to work independently and as part of a team.
- Strong multitasking and time management skills.
- Digital savvy with familiarity in Zendesk, YouTube CMS, Facebook Rights Manager, and other content management tools.
- Motivated, curious, and eager to learn.
Additional Information
Benefits @Believe:
#Flexibility – Just punch in leaves, not intime and out time
#Office perks – a game of foosball, table tennis to bat the afternoon lacklustre, free event pass for exclusive and limited shows, music subscription, etc
#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture
#Transperancy – engaged in secondary activity just disclose it to us
#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.
Disclaimer:
Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies