The Job

As a Customer Support you will use our ticketing tool (Zendesk) and you will have to handle a daily number of requests.
You will also have to contribute to team effort to maintain high customer satisfaction and excellent standards service.

  • Ensure a good quality of answers to our Customers regarding various subjects such as content delivery or modifications, payments and reporting
  • Make sure to give efficient solutions and answers in a minimal delay
  • Contribute to create resources in our knowledge base to improve the autonomy of our clients
  • Training & onboarding for Artists and Labels on our tools

Qualifications

  • 3-5 years in customer support/ service experience
  • Good communication skills with Care, Respect, Empathy
  • Problem solving mindset
  • Product knowledge
  • Attention to detail
  • Passionate about technology
  • A team player with positive attitude
  • Excellent written and verbal communication skills
  • Fluent in English and Japanese

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status, pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability. 

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