The Job

  • Be the main contact for Artist Services team for the delivery of artistic audio and video content and for the resolution of operational problems on artistic content, payment of royalties, reporting, management of copyright in compliance with our SLAs
  • Train and onboard our artists on Believe tools
  • Participate to the marketing and promotion strategies in order to best deploy our artists’ album releases
  • Advise Projects Managers on operational feasibility of marketing activities
  • Be a proactive force to improve processes and internal support tools
  • Collaborate in the enrichment of our knowledge base by writing articles and by identifying new relevant subjects in order to improve Support team
  • Propose ways of operational deployment


  • Min. 3-5 years of relevant experience
  • Knowledge of Customer Support ticketing system i.e. Zendesk, JIRA etc
  • Strong communication with respect and empathy
  • Attention to details
  • Capacity to resolve problems and proactive force
  • Passionate about digital and technology
  • Fluent in English and Japanese

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability. 

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