The Job

Part of our Sales team and based in Indonesia, you will be the local point of contact for our Customers. 
Customer Support team member will achieve his/ her mission by providing timely, qualitative and innovative answers with care and transparency using a high level of communication skills.


As a Customer Support you will use our ticketing tool (Zendesk) and you will have to handle a daily number of requests.
You will also have to contribute to team effort to maintain high customer satisfaction and excellent standards service.

  • Ensure a good quality of answers to our Customers regarding various subjects such as content delivery or modifications, payments and reporting
  • Make sure to give efficient solutions and answers in a minimal delay
  • Contribute to create resources in our knowledge base to improve the autonomy of our clients
  • Training & onboarding for Artists and Labels on our tools

Qualifications

  • Knowledge of Customer Support ticketing system i.e. Zendesk, JIRA etc
  • Good communication skills
  • Problem solving mindset
  • Product knowledge
  • Attention to detail
  • Passionate about music and technology
  • Fluent in English and Bahasa Indonesia

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status, pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability. 

This site is registered on wpml.org as a development site.