Believe is looking for a Customer Care & Support Specialist, based in Mexico.
You will be the main point of contact of our customers (Producers, Labels, Artists) to solve their issues and requests.
Your main role and responsibilities are:
- Solve Artists & Labels operational issues on artistic content, payment of royalties, reporting, management of copyright in compliance with our – SLAs and top quality communication
- Maintain high customer satisfaction
- Onboard and train Artists and Labels on Believe internal tools
- Contribute to the Support knowledge bases to improve the autonomy of our clients
- Maintain a regular and close communication with Sales teams
- Interact with Believe back office teams: Finance, Content, Product, Contracts & Rights
- At least 1 year experience of online customer service
- Good communication skills with Care, Respect, Empathy
- Problem solving mindset
- Product knowledge
- Passionate about technology
- Technical skills: MS Office (Word, Excel, Powerpoint, Outlook, OneNote, Zendesk, JIRA)
- Fluent in English