The Job

As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing German market :

  • Answer customer emails, DMs, and phone calls to help artists distribute their music, and to use other TuneCore services
  • Resolve issues and questions customers have about TuneCore products and services
  • Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
  • Product account management
  • Provide reporting on customer and product issues
  • Work with a team on special projects as needed
  • Report technical and communication issues in order to better service TuneCore artists
  • Perform other duties as assigned by management

Qualifications

Fluent in German, English and in French

At least one year of experience working in an office and/or customer service

Strong communications skills: written, verbal, and interpersonal

Working knowledge of Mac and the Microsoft Office Suite

Manage time effectively and prioritize workload

Ability to work well independently, and as part of a team

A basic understanding of the digital music industry is a plus

Experience with Zendesk is a plus

Additional Information

SET THE TONE WITH US

We have two hearts at Believe – our People and our Artists. ​

We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to strive. ​

ROCK THE JOB ​

  • Tailor-made training and coaching program ​

  • Remote working policy​

  • A wellness program « Pauses » with many activities and animations in-house​

  • Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist​

  • A healthy and eco-responsible company restaurant​

  • Individual or family health insurance​

  • CE benefits

  • A rooftop​A gym with free classes​

SING IN HARMONY ​

​Ambassador groups to engage on reducing Believe’s carbon and environmental footprint and improve gender equity.​

Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint​

5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)

This site is registered on wpml.org as a development site.