As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing French market over email, so fluency in French is a must
Answer customer emails, DMs, and phone calls to help artists distribute their music, and to use other TuneCore services
Resolve issues and questions customers have about TuneCore products and services
Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
Product account management
Provide reporting on customer and product issues
Work with a team on special projects as needed
Report technical and communication issues in order to better service TuneCore artists
Perform other duties as assigned by management
Work on a flux schedule to provide support for our artists over weekend hours.
- Fluent in English and in 2 of any of the following languages: Hindi, Punjabi, Gujarati, Marthi. Tamil, Telugu, Kannada
At least one year of experience working in an office and/or customer service
Strong communications skills: written, verbal, and interpersonal
Working knowledge of Mac and the Microsoft Office Suite
Manage time effectively and prioritize workload
Ability to work well independently, and as part of a team
A basic understanding of the digital music industry is a plus
Experience with Zendesk is a plus
Why join us? At Believe, our leitmotif is simple: openness, passion and involvement!
We will also appreciate your agility, your sense of innovation, your excellent relationship and your enthusiasm!
Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age,
family status, pregnancy, race, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.