The Job

As a Artist Distribution Relations – Associate Manager you will support the team in a constantly technological, strategical and mutating environment with changing processes and policies.

Thanks to a perfect understanding of our products and client’s needs, a solid customer success strategy, and an in-depth thinking of the music market you will be able to, achieve revenue objectives and manage a portfolio of artists. You will directly report into Artist Distribution Relations – Senior Leader.

Your Role & Missions

Your role is to :

(1) ensure contract renewal for our existing accounts

(2) ensure customer satisfaction, engagement, and success

We expect you to be the contact point of client and to :

  • Deliver flawless service, and ensure cross-functional collaboration of teams, especially in terms :
    • Operational support (liaising with customer support teams for LM, or handling some issues for ARM)
    • Marketing optimization (with Editorial and Marketing Partnership teams)
  • Proactively provide best strategic support (proposing go-to-market strategies, quarterly business reviews, providing insights, etc)
  • Carefully focus your time and efforts on qualified customers, by monitoring closely your accounts’ performance
  • Upsell services which meet artist and/or label needs and potential
  • Participating in year-on-year development of customer’s revenue and gross margin
  • Be responsible for renewal of contracts

Skills:

Business skills :

▪ Deep knowledge of the local Go-to-Market strategies (releases strategy etc…)

▪ Understanding of the music ecosystem

▪ Perfect knowledge of our products/offers

Soft skills :

▪ Customer focus

▪ Active listening, relationship building

▪ Problem-solver

▪ Educator

▪ Analytical, data-addict

▪ Performance-driven

Qualifications

Graduate and above

Additional Information

  • Proven track record in client servicing

  • Deep knowledge of the indie artists landscape 

  • Solid network in the music industry with a first experience in distribution 

  • Passionate about technology, data and artists development

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, martial or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

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