{"id":261857,"date":"2026-07-28T11:26:09","date_gmt":"2026-07-28T09:26:09","guid":{"rendered":"https:\/\/careers.believe.com\/fr\/?post_type=offre&#038;p=261857"},"modified":"2026-07-28T20:03:10","modified_gmt":"2026-07-28T18:03:10","slug":"customer-success-assistant-stage-f-h-n","status":"publish","type":"offre","link":"https:\/\/careers.believe.com\/en\/offre\/customer-success-assistant-stage-f-h-n\/","title":{"rendered":"Customer Success Assistant &#8211; Stage (F\/H\/N)"},"content":{"rendered":"<div  class=\"offer-block block-job-description\">\r\n    <div class=\"content\">\r\n        \r\n\r\n<h2 class=\"wp-block-heading\"><strong>The<\/strong> Job<\/h2>\r\n\r\n\r\n<p>L\u2019\u00e9quipe Customer Success joue un r\u00f4le central dans l\u2019organisation commerciale en concevant et en optimisant les processus, outils et analyses n\u00e9cessaires pour maximiser l\u2019efficacit\u00e9 des \u00e9quipes commerciales, en contact quotidien avec les artistes et labels.<\/p>\r\n\r\n\r\n\r\n<p>En tant qu\u2019assistant(e) au sein de cette \u00e9quipe, vous serez plong\u00e9(e) au c\u0153ur de l\u2019\u00e9cosyst\u00e8me Believe, avec pour objectif de comprendre nos processus globaux, de ma\u00eetriser les services cl\u00e9s de l\u2019\u00e9quipe Customer Success et d\u2019apporter une r\u00e9elle valeur ajout\u00e9e.<\/p>\r\n\r\n\r\n\r\n<p>Durant votre stage,\u00a0vous participerez activement \u00e0 des projets \u00e0 fort impact\u00a0tout en \u00e9tant encourag\u00e9(e) \u00e0 proposer des id\u00e9es novatrices pour am\u00e9liorer nos outils, nos processus et l\u2019efficacit\u00e9 globale de notre \u00e9quipe internationale. C\u2019est une opportunit\u00e9 unique de contribuer directement \u00e0 des initiatives strat\u00e9giques tout en \u00e9voluant dans un environnement stimulant et tourn\u00e9 vers l\u2019international.<\/p>\r\n\r\n\r\n\r\n<p>Votre mission, qui sera amen\u00e9e \u00e0 \u00e9voluer durant la dur\u00e9e du stage, comprendra les t\u00e2ches suivantes&nbsp;:\u00a0\u00a0\u00a0<\/p>\r\n\r\n\r\n\r\n<p><u><strong>Coordination de projets internes<\/strong>\u00a0<\/u><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><li>Vous prendrez part aux diff\u00e9rents projets de l\u2018\u00e9quipe selon l\u2019actualit\u00e9, allant de la conception du projet jusqu\u2019au d\u00e9ploiement final.\u00a0<\/li><\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><li>Vous travaillerez par exemple avec les experts de chaque plateforme pour cr\u00e9er des contenus \u00e9ducationnels et\/ou strat\u00e9giques \u00e0 destination des \u00e9quipes locales ou des Artistes et Labels.\u00a0<\/li><\/ul>\r\n\r\n\r\n\r\n<p><u><strong>Animation des \u00e9quipes internationales &amp; reporting\u00a0<\/strong><\/u>\u00a0<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><li>Diffusion hebdomadaire des actualit\u00e9s concernant les plateformes (YouTube, TikTok&#8230;) et les derni\u00e8res strat\u00e9gies audio &amp; video aux \u00e9quipes \u00e0 l\u2019international\u00a0<\/li><\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><li>Suivi de l&#8217;activit\u00e9 des \u00e9quipes \u00e0 l\u2019international pour la partager avec la direction g\u00e9n\u00e9rale. Vous suivrez par exemple la participation aux sessions de formation pour s\u2019assurer que nous atteignons les objectifs. \u00a0<\/li><\/ul>\r\n\r\n\r\n\r\n<p><u><strong>Int\u00e9gration et formation des \u00e9quipes locales<\/strong><\/u><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><li>Cr\u00e9ation et mise \u00e0 jour des contenus de formation pour les \u00e9quipes locales, tout en assurant le suivi des r\u00e9sultats.\u00a0<\/li><\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><li>Production d&#8217;articles pour la Base de connaissance afin que les \u00e9quipes locales aient l&#8217;expertise n\u00e9cessaires pour d\u00e9ployer les meilleures strat\u00e9gies pour d\u00e9velopper les artistes et labels locaux. \u00a0<\/li><\/ul>\r\n\r\n\r\n\r\n<p>\u00a0<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><\/ul>\r\n\r\n\r\n\r\n<p><strong>Les avantages de ce stage&nbsp;:<\/strong>\u00a0<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><li><p>Vous \u00e9changerez au quotidien avec les \u00e9quipes \u00e0 l\u2019international, dans un univers multiculturel\u00a0<\/p><\/li><li><p>Vous serez au plus proche des derni\u00e8res actualit\u00e9s sur les plateformes majeures (YouTube, TikTok, Instagram&#8230;) mais aussi des derni\u00e8res technologies\u00a0\u00a0<\/p><\/li><li><p>Vous participerez activement au d\u00e9veloppement des artistes Believe\u00a0<\/p><\/li><li><p>Vous collaborerez avec les diff\u00e9rents d\u00e9partements internes de Believe et d\u00e9velopperez une bonne compr\u00e9hension du fonctionnement de l\u2019entreprise et de l\u2019industrie musicale\u00a0<\/p><\/li><\/ul>\r\n\r\n\r\n\r\n<p>\u00a0<\/p>\r\n\r\n\r\n\r\n    <\/div>\r\n<\/div><div  class=\"offer-block block-qualification\">\r\n    <div class=\"content\">\r\n        \r\n\r\n<h2 class=\"wp-block-heading\">Qualifications<\/h2>\r\n\r\n\r\n<ul class=\"wp-block-list\"><li>Etudiant(e) BAC +4\/5 minimum\u00a0\u00a0\u00a0<\/li><li>Ma\u00eetrise de l&#8217;anglais (parl\u00e9, lu et \u00e9crit)\u00a0\u00a0<\/li><li>Excellentes aptitudes de communication et de pr\u00e9sentation\u00a0<\/li><li>Organis\u00e9(e) et rigoureux(se)\u00a0<\/li><li>Esprit d&#8217;\u00e9quipe, id\u00e9es cr\u00e9atives et attitude positive\u00a0<\/li><li>Bonne maitrise de Google Sheet\/Excel et de Google Slides\/PowerPoint.\u00a0<\/li><li>Passionn\u00e9(e) par la musique, les technologies et le marketing digital\u00a0\u00a0<\/li><li>Motiv\u00e9(e) pour travailler dans un environnement de travail dynamique\u00a0\u00a0<\/li><\/ul>\r\n\r\n\r\n\r\n    <\/div>\r\n<\/div><div  class=\"offer-block block-additional-information\">\r\n    <div class=\"content\">\r\n        \r\n\r\n<h2 class=\"wp-block-heading\"><strong>Additional<\/strong> Information<\/h2>\r\n\r\n\r\n<p><strong>SET THE TONE WITH US\u200b<\/strong><\/p>\r\n\r\n\r\n\r\n<p>Chez Believe, nous avons deux c\u0153urs\u00a0: nos collaborateurs et nos artistes.\u200b<\/p>\r\n\r\n\r\n\r\n<p>Nous croyons en la force de nos collaborateurs, qui s\u2019\u00e9panouissent chaque jour en d\u00e9veloppant leur potentiel\u2026 Notre objectif est d\u2019offrir \u00e0 nos collaborateurs le meilleur environnement possible pour qu\u2019ils puissent s\u2019\u00e9panouir.\u200b<\/p>\r\n\r\n\r\n\r\n<p>\u00a0<\/p>\r\n\r\n\r\n\r\n<p><strong>ROCK THE JOB \u200b<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><li>Programme de formation et de coaching sur-mesure\u200b<\/li><li>Une politique de t\u00e9l\u00e9travail \u200b<\/li><li>Un programme de bien-\u00eatre \u201cPauses\u201d avec de nombreuses activit\u00e9s et animations \u200b<\/li><li>Acc\u00e8s \u00e0 Eutelmed, la plateforme num\u00e9rique de sant\u00e9 mentale et de bien-\u00eatre qui permet de parler \u00e0 un psychologue exp\u00e9riment\u00e9 \u200b<\/li><li>Un restaurant d\u2019entreprise sain et \u00e9co-responsable \u200b<\/li><li>Une assurance sant\u00e9 individuelle ou familiale \u200b<\/li><li>Avantages CE\u200b<\/li><li>Un rooftop\u200b<\/li><li>Programme de cooptation\u200b<\/li><li>Une salle de sport avec des cours gratuits\u200b<\/li><\/ul>\r\n\r\n\r\n\r\n<p>\u200b<\/p>\r\n\r\n\r\n\r\n<p><strong>SING IN HARMONY \u200b<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><li>Programme Ambassadeur\u00a0: la possibilit\u00e9 pour tous les Believers de participer \u00e0 des initiatives de b\u00e9n\u00e9volat afin d\u2019avoir un impact positif sur la diversit\u00e9, l\u2019\u00e9quit\u00e9 et l\u2019inclusion (DEI), le bien-\u00eatre et la plan\u00e8te. \u200b<\/li><li>Mise en place du Forfait mobilit\u00e9 durable: remboursement jusqu\u2019\u00e0 600\u20ac des frais de transport en commun\/avec une faible empreinte carbone. \u200b<\/li><li>Cong\u00e9 2nd parent de 5 jours calendaires r\u00e9mun\u00e9r\u00e9s \u00e0 100% (en plus du cong\u00e9 l\u00e9gal paternit\u00e9 ou du cong\u00e9 d\u2019adoption) \u200b<\/li><\/ul>\r\n\r\n\r\n\r\n<p>\u200b<\/p>\r\n\r\n\r\n\r\n<p>Believe s\u2019engage \u00e0 garantir l\u2019\u00e9galit\u00e9 des chances en mati\u00e8re d\u2019emploi, sans tenir compte de l\u2019origine, du genre, de l\u2019\u00e2ge, de l\u2019orientation sexuelle, de la religion ou de l\u2019\u00e9tat de sant\u00e9.\u200b<\/p>\r\n\r\n\r\n\r\n    <\/div>\r\n<\/div>","protected":false},"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"brand":[7],"categorie_offre":[],"contrat":[198],"pays":[83],"class_list":["post-261857","offre","type-offre","status-publish","hentry","brand-default","contrat-internship","pays-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Success Assistant - Stage (F\/H\/N) - Believe Careers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/careers.believe.com\/en\/offre\/customer-success-assistant-stage-f-h-n\/\" \/>\n<meta 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