Content Quality Administrator – TuneCore

The Job

As part of its Content Operations business, Believe’s TuneCore Service is currently looking for a Content Quality Administrator of TuneCore for India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of TuneCore which includes:

  • Ensure Quality checks for all responses of tickets (mails and responses) to the TuneCore artists which is done via Zendesk software.
  • Ensure to improve the Ticket satisfaction score and rating that is done for the artists.
  • Ensure proper coordination with the central team of Believe and TuneCore for the release validation process.
  • Ensure on time customer support for all the client in TC with relevant solutions following the SLA.
  • Research and find patterns to prevent unsatisfied rating and activity of Zendesk ticketed replies to the artists.
  • Investigate potential occurrences of unsatisfied tickets and activity and report to management.
  • Provide reporting on customer and product issues.

 

In addition to it, Believe’s TuneCore Service’s mission is to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence

Qualifications

  • Bachelor’s Degree
  • Keen interest in music industry, new technologies, digital music platforms etc.
  • Should have been mandatorily working on Zendesk with minimum of 2-3 years.
  • Good communication skills
  • Experienced in Customer support and reporting.
  • Proactive and willing to improve process and tools.
  • Organized, reliable and independent.
  • Motivated and curious, you know how to prioritize the work given.
  • Team spirit
  • Proficient using Microsoft Office
  • Fluency in English is mandatory, both written and spoken
  • Strong attention to detail
  • Understand the importance of good customer service.
  • Extensive music knowledge (US & International) and/or a willingness to keep up to date with current music. 

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

TuneCore Services – Royalty Specialist

The Job

The Royalty Finance team member is responsible for various financial aspects related to royalty management and revenue recognition. Their key tasks include receiving, processing, and verifying raw files from various sources, ensuring accuracy in financial data, invoicing clients, handling payment processing, contract management, and collaborating with other teams for data integrity. Additionally, the team manages communication with DSPs, handles foreign currency transactions, and participates in monthly netting processes. The details of the job includes:

 

Finance Reports – Raw File Management:

  • Receive and process raw files from various DSPs and delivery channels, including email, FTP, and backend portals.
  • Review raw files for accuracy, identifying incorrect templates, missing information, and discrepancies between summary and detailed data.
  • Save all raw files in designated S3 buckets for record-keeping.
     

Finance Reports – Raw/Summary Files:

  • Receive raw files via email, SFTP, or manual retrieval from portals in various formats (excel/pdf/txt).
  • Create summaries based on reports for billing purposes.
  • Send invoices via email for most stores, exempting certain stores (e.g., Spotify, Amazon, iTunes).
  • Manage ‘additional’ reports/amounts for previous periods that require billing.
  • Save all raw files to respective S3 buckets.
     

Store Invoicing and payments:

  • Create invoices and send them to clients, following different schedules per contract (monthly, quarterly, special agreements).
  • Manage payments, including follow-up on outstanding payments.
  • Handle payment-related clarifications, such as Withholding Tax (WHT), bank fees, and clawbacks, involving communication with DSPs.
  • Obtain FX rates from treasury for payments in non-US currencies.
  • Participate in monthly netting processes involving split royalties between TC (TuneCore) and BI (Believe International).

 

Royalty Postings:

  • Upload various files, including FX rate and success files, into FileZilla.
  • Monitor FileZilla for any issues and communicate with the relevant teams for resolutions.
  • Review ingested reports for accuracy, identify errors, and reconcile cross AR invoices and payments.
  • Export data to Retools and apply FX rates.
  • Perform a second review, obtain approvals, and facilitate data posting while communicating with the tech team.
  • Export reports for record-keeping.
     

DSP – Contract Management:

  • Establish communication for new store contracts, including payment details, bank information, and tax certifications.
  • Manage contract-related details, such as WHT and VAT.
  • Maintain a master file for all DSP contracts.
  • Handle communication related to contract terminations and new deals.
     

Bank payments – account reconsiliation:

  • Cross-check receipts with invoices to ensure accuracy, highlighting underpayments due to bank errors, WHT, or other discrepancies.
  • Update relevant documentation and systems, including G-doc and SIP.
     

SR/SIP Postings of reports:

  • During data ingestion, communicate with DSPs to correct raw files as needed.
  • Perform 2-3 postings per week, monitoring and collaborating with tech/data teams throughout the day.
  • Review and gain approval from the finance team.
     

Symphony (Finance Tool for royality ingestion):

  • Review Symphony postings against invoices and receipts created in Oracle.
  • Resolve discrepancies and variances, using data reports for comparison.
  • Address complex cases that require additional attention, such as Amazon.
  • Maintain timely responses to BI Symphony Team due to work hours limitations.
  • Communicate changes in split percentages ahead of time for accounting adjustments.

Qualifications

  • Bachelor’s degree in finance, Accounting, or a related field.
  • Strong analytical and communication skills.
  • Proficiency in financial software and tools, SQL, Excel, Amazon 3Bucket, ability to work with big data.
  • Ability to work collaboratively in a team and handle multiple tasks simultaneously.
  • Knowledge of royalty and contract management is a plus.
  • Digital friendly Knowledge and good understanding about music in general
  • Minimum of 5+ years of experience in finance operations domain
  • Extremely competent Communication skills
  • Should be Organized, reliable, independent and have the aptitude of problem solving.
  • Perfect Team player and able to show the ability to manage a team.
  • Ability to set priorities for the daily task to entire team

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

 

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

Senior Leader A&R – Bhojpuri

The Job

Believe Artist Services is currently looking for a Senior A&R Leader (Bhojpuri) based out of Mumbai, India. We are looking for an exceptional candidate that demonstrates a vision for the territory and has a solution-oriented mindset.

Working with our local content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on Bhojpuri audio and video content.

Missions:

•  Sales: Negotiate and sign deals with artists in coordination with the A&R Head. Signing is a key area of focus along with managing existing relationships

•  Operations: Manage operations for existing artists and develop relationships with key stakeholders in the industry

•  Data analysis: Analyse audience, sales, and performance history and provide comprehensive reviews on a quarterly basis on the Bhojpuri market  

•  Strategy: Build creative & profitable marketing plans to develop the lifecycle of a project

•  Execution: Execute marketing plans in coordination with internal and external stakeholders. Handle day-to-day relationships with talent and partners

•  Manage: Audio & video distribution in coordination with the release & support team

•  Coordination: Coordinate and manage the project with all internal stakeholders (editorial & marketing partnerships, support, digital marketing, branding, etc)

•  Budget & Finance: Manage marketing budgets and P&L for each project and ensure reporting of every activity

•  Reporting & Performances: Deliver sales and marketing reports to all teams and partners on a monthly and quarterly basis

Apply: Interested applicants can email their resumes at chandani.veera@believe.com or reach out to us at +91 9987373636.

Qualifications

  • Graduate / Postgraduate

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not intime and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies

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